Four Points by Sheraton


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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.7 out of 5 by 408 reviewers.
Rated 1 out of 5 by Check in Check in was awful. Room not ready. Had a 31/2 hour wait in uncomfortable lobby. No compensation given. August 19, 2016
Rated 2 out of 5 by Great Location - Great Brand - Terrible Service The location and the hotel itself are wonderful. The sights, the proximity, the convenience, and the feeling of history are all well worth the stay. The hotel itself was also clean and well maintained. On our stay however, we had trouble with the staff. The ice machine was out on every floor but the highest floor for the entire weekend we were there. On one day our room was not cleaned - and we called to ask for replacement towels, they arrived 2 hours later. One night we tried to order room service and had to call the restaurant 4 times before the phone was answered. This took about 30 minutes - and each time we called the phone just kept ringing. On our final day, we noticed our coffee had not been replaced (because the room was not cleaned the day before) and we called to request more and it took - once again - 2 hours to arrive. The hotel itself is quite the place, but the service could stand improvement. August 19, 2016
Rated 4 out of 5 by Great Hotel Right in the Action of Bourbon St. Great hotel that's located in the the action of Bourbon St. August 3, 2016
Rated 3 out of 5 by A good choice for Bourbon st Good hotel off Bourbon st. Front desk staff great, rooms clean though outdated and in need of some paint. Our room key kept deactivating so that was a pain. You had to ask for linen which I typically don't experience at spg hotels. I have AAA so parking was part of my pkg parking can be $35 daily. If you're looking to stay on bourbon st I would recommend 4point July 19, 2016
Rated 5 out of 5 by Excellent Hotel and location Great hotel with excellent location for getting the French Quarter flavor of New Orleans. We are Platinum level and have over 250 stays at Starwood properties. The staff at this hotel was the most courteous and helpful of any that we have stayed at. The facility was clean and well appointed with a great restaurant. I cannot say enough good about this hotel. It was great. July 17, 2016
Rated 2 out of 5 by Check in Danielle the front desk clerk started out by asking when I would be checking out. Then she stated check out time is 12:00pm. This was before I even checked in. How is that for a greeting. She didn't tell me about the amenities of the hotel or anything. I didn't see free Wi-fi posted nor was I told about it July 9, 2016
Rated 3 out of 5 by Great Location The location of Four Points New Orleans was fantastic. Right in the middle of Bourbon Street and the balcony was great. We arrived by car a bit early so called in to see if there was any way we could check in early. We were advised by the front desk that we had already had a room assigned and that we could book early. We arrived at approximately 3 hours before normal check in time. We parked valet and all of our bags were brought in just to be told that our room wasn't ready. That was a bummer. They did rush cleaning and got us in about an hour later however. As far as the room goes it was comfortable and clean but the bathroom was just awkward. Very small and very little room to maneuver. The staff did surprise us with wine on our anniversary which was very nice and it was much easier to sleep than I thought it would be having a balcony. I would stay here again just based on location alone. I just wish the staff had communicated with us better when we first arrived. Also, when we were ready to check out we called the front desk asking for the Bell Hop to come to our room for our bags. I eventually had to go downstairs and request someone because they never sent anyone up. Overall it was good and the price was reasonable. July 5, 2016
Rated 5 out of 5 by Close to all We have been coming here for 35 years ! The past 4 years bringing my sons fiancee .This is the best place to stay. We always get balcony rooms. So close to all you want to see. This year was extra special my sons 31 birthday ! This is beginning to feel like home ! All of the staff is wanting to make sure to please. If you want to sit and have lunch or a drink ,you can and you are able to see all the excitement on bourbon street ! We request Neil as our Bell man he is the man ! Front desk Monica and Jeff made sure we got our requests. Thank you all from the Kansas city guys ! See you next year or sooner !!! June 28, 2016
  • 2016-08-27 T11:54:06.440-05:00
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