Rated 3 out of 5 by CrankyMom76 Poor sound proofing
The first night was horrible, due to other guests being up from 11-4 in the morning. I think part of that is due to the pool, and voices carrying over the water. However, there were kids yelling and running from room to room, maybe there should be quiet hours or the pool should be closed at a certain time?
However, our breakfast was quite satisfying, and our bed was very comfortable.
September 21, 2014
Rated 1 out of 5 by Lorial High School Reunion nightmare
This hotel was the worst that we have stayed in. The rooms were dirty, the maid service was very poor, as they only made the beds & changed the towels. No cleaning of the bathroom or sink, no cleaning of the room and no vacumming of the floors. The only meal we ate was breakfast & the food was underprepared & tasted awful, hard to believe that French toast w/ sausage & pancakes w/ bacon could be so poorly prepared & taste so bad. We will never visit that hotel again & will be very skeptical of all Sheraton hotels.
June 24, 2014
Rated 2 out of 5 by ClintFamily Not Sheraton Quality
This is obviously a refurbished hotel. The room smelled musty and the shower door did not seal. A package was delivered for me earlier in the day and upon check-in no one mentioned it was there. When I went back and asked they could not find it. Had to get short with the staff and show a confirmation email before they looked hard enough to find it. Just not up to the standards expected from a Sheraton Hotel.
August 10, 2014
Rated 2 out of 5 by 2dogwalker Security concerns
It was disturbing to discover that back entrances to hotel hallways were unlocked and the locks appeared disabled. There were at least 3 doorways leading to back parking lots that remained open both day and night. Further, during the week, there were people hanging out at the indoor pool who were clearly not guests at the hotel. Their children dominated the pool making it uncomfortable for actual hotel guests to use the entire pool area.
July 10, 2014
Rated 2 out of 5 by Lisa2432 Hotel-ok
As a platinum spg member, this hotel was a little disappointing. The rooms smelled musty and of mildew. The hotel is in a good location but really needs major remodeling. If you are looking for somewhere to stay it is ok. It is not up to par with other spg hotels that we have been to.
However, the staff was friendly and helpful.
July 28, 2014
Rated 1 out of 5 by BJMW Very bad experience
I didn't get a wakeup call & nearly missed my flight. On return, shuttle left without me, tho I made a reserve. &was out front immediately. I'm staying in Manhattan again next week & will be there frequently in future. I will never stay at this facility again.
August 7, 2014
Rated 3 out of 5 by MKG1974 Hotel under renovation
We only stay at SPG properties and this hotel does not match up to SPG standards. Maybe once this hotel finishes renovations it will be nice. We had a pool side room, which reminded me of a cave. Our room was dark and had a musty smell. There was no natural light coming into our room at all. The bedding was the only positive point of this stay. The bathroom was just average and no more cute bottles of shampoo/conditioner are given out. Everything is attached to the bathroom wall.
The pool area is great, but the heater in the pool had been broken for a while so the water was ice cold. So in the end I won't be staying here again until the renovations are completely done.
July 7, 2013
Rated 1 out of 5 by Michelle1668 This is not a Sheraton Four Points or any other points
Door key didn't work and door was never fixed. We were advised to use the other door after traipsing to the front desk. Not as convenient to go to the back hallway. Buckets sitting around the entire lobby catching water dripping from the ceiling. Pool in the center of the lobby was constantly in use and echoes of voices went late into the night. Will not stay here again as the hotel needs lots of work.
June 7, 2014