Rated 1 out of 5 by Lorial High School Reunion nightmare
This hotel was the worst that we have stayed in. The rooms were dirty, the maid service was very poor, as they only made the beds & changed the towels. No cleaning of the bathroom or sink, no cleaning of the room and no vacumming of the floors. The only meal we ate was breakfast & the food was underprepared & tasted awful, hard to believe that French toast w/ sausage & pancakes w/ bacon could be so poorly prepared & taste so bad. We will never visit that hotel again & will be very skeptical of all Sheraton hotels.
June 24, 2014
Rated 4 out of 5 by RockChalker Conference stay
First time stay at this facility while attending conference at this facility in Manhattan, KS. Only complaint of my stay was initially getting lost looking for my room. My room was on the outer ring of the building and didn't know to walk through the unmarked brown doors which exited into the hallways of the outer ring of rooms. Signage on the doors would be helpful to direct guests to these rooms. Conference food was good for lunch and breakfast. A/V systems worked well. A good choice by the conference host to pick this facility.
June 22, 2014
Rated 3 out of 5 by cB67 Nice room,clean and quiet.
Everything went quite well, however, I left a cosmetic bag hanging over the bathroom door. I called and the person at the desk said they would get back to me if housekeeping found it. I didn't hear back and called at 10:30 in the morning so I'm sure housekeeping should have found it and turned it in. That was a bit disappointing, but otherwise the stay was ok.
June 23, 2014
Rated 4 out of 5 by cB67 Very comfortable rooms
I recently posted a negative comment about not receiving a call back on an item left behind. Well, as soon as I posted it I got a call from reception that the cosmetic bag was found and if waiting for me. So, all in all the stay was great!
June 23, 2014
Rated 4 out of 5 by Rod53146 This hotel is good, could be excellant with improvements
The hotel needs better signs to find one's way around from rooms to conference area. The meals served are in need of attention, meals served to us as a group were just about equal to microwave dinners. The bar and staff were excellent and the drinks were reasonably priced for what was served.
June 15, 2014
Rated 3 out of 5 by maud Walnut Council
No hand soap or coffee cups in room first knight, room not cleaned well second night. First breakfast period not well anticipated. Only one set, per person, of towels in room.
June 12, 2014
Rated 5 out of 5 by Yorkie03 Pleasantly surprised
I knew this to be an older facility but it has been redone and looks and smells new and modern.
The staff serving our convention was attentive, excellent and helpful.
Only complaint -- no free breakfast and breakfast on the menu was limited, not overly healthy and expensive. But, with a fridge in the room and a microwave, you can fix your own.
June 8, 2014
Rated 1 out of 5 by Michelle1668 This is not a Sheraton Four Points or any other points
Door key didn't work and door was never fixed. We were advised to use the other door after traipsing to the front desk. Not as convenient to go to the back hallway. Buckets sitting around the entire lobby catching water dripping from the ceiling. Pool in the center of the lobby was constantly in use and echoes of voices went late into the night. Will not stay here again as the hotel needs lots of work.
June 7, 2014