Rated 5 out of 5 by Beef a super/upgraded 4point!
Very nice and comfortable.
For platinum member: good room upgrade, and a simple happy hour at the lobby bar (too bad a smoking area).
Very friendly/helpful staff (called to check any special needs before we came and checked in).
Strongly recommended if you visit or drive through this city. A wonderful stay and great value.
May 10, 2015
Rated 4 out of 5 by TechnicaSA Very goof facility with poor F&B service
I tried this hotel because it is near the property I bought and I found the hotel facility was really great, however, the lobby buffet service definitely needs improvement as I went there at 8:00 pm and buffet was supposed to close at 9:30 pm and I found that some of the meat supply were gone and I told the floor/kitchen service staffs to top up and I was politely declined with the excuse of long preparing/cooking time needed. I do not blame the local staffs because they were telling me the truth but when I told this to the expatriates staff from the management /F&B director “under training”, according to his wording , he was trying to tell the same excuse that really shocked me. I was really surprised to hear such explanation especially when the F&B director who was showing his attitude that such meal supply shortage in the middle of the buffet was acceptable with NO sorry and apology to the customer . I did NOT see any further shortage meat supply since I complained until I left the buffet restaurant at 9:30 pm . This was the first time I have ever experienced such service in a brand named 5 star hotel restaurant environments.
I found the same problem for the next morning buffet and it seems this is really "NORMAL" to them and nobody cares it probably because of the management of F&B department .
August 18, 2014
Rated 3 out of 5 by shiftyzane Facilities need improvement
Although there are all types of ports, the hotel cannot even provide an Audio cable. Dialed the express service line twice looking for an Audio cable. The second time someone promised to help look up but no response afterwards. Seems like they forgot my request just after hung up.
In addition, the house wine is out of stock, which is hard to imagine.
August 3, 2014
Rated 5 out of 5 by Hong Nice hotel
Clean, cheap and comfort, wonderful hotel for business.
March 16, 2013
Rated 4 out of 5 by DRPLEY First Western Guest in this Hotel
This is a brand new Hotel 60km south of Beijing in Gu'an. I have been the first western guest in the hotel. Rooms and facilities are excellent and have 5* level. The staff is friendly and tries to make the stay as comfortable as possible.
Critics: Communication is sometimes difficult since not all of the staff speaks English. But the Hotel is located in China a little bit out of the Beijing Area and this is ok, since I should also be able to speak a little Chinese for better communication. Room cleaning should also be done on the "elevated" areas (e.g. to of the shelves. But, since the hotel opened only 10 days before my arrival, room-cleaning can still learn about the expectation of frequent travelers.
At all I can strongly recommend this hotel at all and will come back. In comparison to the Hilton Hotels, where I stayed the last years, this Hotel has convinced me to turn over to the Starwood Group.
March 11, 2013
Rated 2 out of 5 by Aisha17 喜达屋就这样的管理么
January 23, 2016
Rated 5 out of 5 by Verified Reviewer 远超当地经济水平的酒店，亲子是亮点
October 9, 2015
Rated 5 out of 5 by gbyao123 不错的酒店
再次入住，front desk checking in/out感觉很不错。经理Waylen, Alice尽职，服务态度值得表扬（quite respectful to a loyal, lifetime Gold customer)。房间舒适，饭店周边也刚开了新的商场，shopping方便。但餐饮品质需要加强，应该尽量提升（比刚开业时差了许多）。理解hotel management成本考量但应该还能做的更好些，给饭店image加分，也才能吸引更多的return customers。总结：这是一家服务令我满意的酒店！希望个方面能越来越好。
October 8, 2015