Rated 5 out of 5 by Beef a super/upgraded 4point!
Very nice and comfortable.
For platinum member: good room upgrade, and a simple happy hour at the lobby bar (too bad a smoking area).
Very friendly/helpful staff (called to check any special needs before we came and checked in).
Strongly recommended if you visit or drive through this city. A wonderful stay and great value.
May 10, 2015
Rated 4 out of 5 by TechnicaSA Very goof facility with poor F&B service
I tried this hotel because it is near the property I bought and I found the hotel facility was really great, however, the lobby buffet service definitely needs improvement as I went there at 8:00 pm and buffet was supposed to close at 9:30 pm and I found that some of the meat supply were gone and I told the floor/kitchen service staffs to top up and I was politely declined with the excuse of long preparing/cooking time needed. I do not blame the local staffs because they were telling me the truth but when I told this to the expatriates staff from the management /F&B director “under training”, according to his wording , he was trying to tell the same excuse that really shocked me. I was really surprised to hear such explanation especially when the F&B director who was showing his attitude that such meal supply shortage in the middle of the buffet was acceptable with NO sorry and apology to the customer . I did NOT see any further shortage meat supply since I complained until I left the buffet restaurant at 9:30 pm . This was the first time I have ever experienced such service in a brand named 5 star hotel restaurant environments.
I found the same problem for the next morning buffet and it seems this is really "NORMAL" to them and nobody cares it probably because of the management of F&B department .
August 18, 2014
Rated 3 out of 5 by shiftyzane Facilities need improvement
Although there are all types of ports, the hotel cannot even provide an Audio cable. Dialed the express service line twice looking for an Audio cable. The second time someone promised to help look up but no response afterwards. Seems like they forgot my request just after hung up.
In addition, the house wine is out of stock, which is hard to imagine.
August 3, 2014
Rated 5 out of 5 by Hong Nice hotel
Clean, cheap and comfort, wonderful hotel for business.
March 16, 2013
Rated 4 out of 5 by DRPLEY First Western Guest in this Hotel
This is a brand new Hotel 60km south of Beijing in Gu'an. I have been the first western guest in the hotel. Rooms and facilities are excellent and have 5* level. The staff is friendly and tries to make the stay as comfortable as possible.
Critics: Communication is sometimes difficult since not all of the staff speaks English. But the Hotel is located in China a little bit out of the Beijing Area and this is ok, since I should also be able to speak a little Chinese for better communication. Room cleaning should also be done on the "elevated" areas (e.g. to of the shelves. But, since the hotel opened only 10 days before my arrival, room-cleaning can still learn about the expectation of frequent travelers.
At all I can strongly recommend this hotel at all and will come back. In comparison to the Hilton Hotels, where I stayed the last years, this Hotel has convinced me to turn over to the Starwood Group.
March 11, 2013
Rated 4 out of 5 by Verified Reviewer 距离北京很近的亲子度假酒店
September 19, 2016
Rated 4 out of 5 by Jonathan2G 北京周边不错的酒店
August 7, 2016
Rated 5 out of 5 by james2016 一如既往的优秀
套房升级 贴心的各种服务。已经入住很多次了 每次check in的时候都有回家的感觉。今天的Doris的笑容和服务值得特别的赞扬
July 15, 2016