Rated 4 out of 5 by pourly excellent location but service in bar areas needs attention
You have a great location and environment but the staff in the new bar area forget that the customers are on the outside of the bar and not behind the bar, Way too many staff stand behind the bar whilst 1 or 2 girls struggle to serve the customers the meals and drinks. If takes for ever to get your bill or drink and forget waiting for your meal. It is easier to walk around the corner and eat at one of the local cafes
October 1, 2014
Rated 5 out of 5 by Mitchel56 Great Hotel, needs 1 change only!!
This Hotel is a lovely, very clean and staff
are very hospitable. Rooms very clean
and comfortable. Service is excellent.
My only concern is in the food category.
The Breakfast is womderful, all you want
and need. The Buffet at night, not quite
the same. The Bar A-la-carte is noisey
and is not the place if one is tired, elderly,
OR for a ROMANTIC Dinner for
couples. If that could change then this Hotel
would deserve 10 out of 10.
September 26, 2014
Rated 3 out of 5 by Dan58 Fell way short of expectations
Was really looking forward to staying here but was very let down. Recently stayed 9 night with my mother and sister. 2 single beds and 1 camp stretcher-type bed.....the bed had a frame with paint coming off and a sagging canvas base, the mattress was lumpy and sagged....9 very uncomfortable nights sleep! I put the mattress on the floor some nights. I wouldn't pay good money to sleep on that again! 4 star? Don't think so. The other beds were very comfortable. Mentioned this to reception and was told that they could change our room but were booked out. Very unhappy with that. The hotel is nice and rooms are newly refurbished. The room design is horrible with the bathroom facing the beds...no door for privacy just a frosted glass panel you can still see through and does not latch let alone lock! Also there is a big gap under and on top of door so NIL privacy for anyone. The bathroom would be lovely if not for this. Hotel is very handy to the Perth Arena just across the road. We arrived about 11pm with 3 large bags, there were 2 concierge in lobby talking to each other and NEVER during the time we were checking in did they offer to take our bags upstairs, we lugged them up ourselves - dont know why they were there. Food was really nice but have never come across a $5 room service fee before although it is no big deal really. Staff were friendly but we did have a request to housekeeping one morning but she didn't speak english and couldnt understand us. Very friendly though. I really cannot recommend this hotel as nice as it looks for the reasons we experienced with the lack of privacy and the third bed that I wouldn't ask a guest to my home to sleep on. They also do not have a guest laundry...reception told us to go about an 8 minute walk down road to an old laundrette next to the backpackers...Such a shame because it could be a perfect place to stay, but I will be giving it a miss next time I am in Perth.
January 7, 2013
Rated 1 out of 5 by Sun1down Horrible Hotel!
The air conditioner did not work the entire 7 nights I stayed. The staff simply didn't care, didn't try to fix. Same for all of my colleagues staying there during the trip.
No service, wrong wake up times, wrong taxi times, wrong room service order.
Worst hotel I've stayed in many years!
February 26, 2013
Rated 5 out of 5 by xtcse Good SPG hotel in WA
Reasonable price. Friendly and pro staff. As Gold member, I feel comfortable when I check in, easy and fast. The room was clean and look fashion, much better compare to other hotel in perth metro area. Very good hotel!
May 20, 2013
Rated 4 out of 5 by apm67 Very nice stay
Comfortable room (needs more light), lovely staff, great location. Had room service and whilst a little expensive the food was good quality and service was outstanding. We will definitely stay here again.
September 15, 2014
Rated 3 out of 5 by Marktime No Free WiFi in the room
Excellent hotel, great location, perfect staff ... but ... I can not beleive why there is no FREE WiFi in the room. When I travel overseas this is never an issue. For such a small outlay in the sheme of things, it is an absolute must nowadays to have FREE and easy access in the room. You pay a good price for this quality hotel and therefore should be able to enjoy the WiFi in the room that you pay for and not just in a public area. Also the car parking is an issue. Expensive $42.00 for valet parking 24 hrs or $4.00 per hour, but the worst thing is that you can not get your car out after midnight weekdays or after 9pm Sundays. Maybe the hotel is not geared for business people. hence no FREE WiFi in the room and limted hours car park.
September 3, 2013
Rated 5 out of 5 by tilda33 The staff was outstanding
The hotel was conveniently located
across from their convention center.
The rooms were nice and very clean.
The hotel was a standard business
hotel with all the amenities. The staff
was outstanding and it was a very
September 12, 2014