Rated 4 out of 5 by Scottie49 Downtown Edmunston
The hotel was reasonable enough but there should be a couple of improvements.
The elevators were slow and there seemed to be only one operating at a time although there were dual elevators. The hotel should offer a continental breakfast, at least. There was coffee available in the morning but it was the worst coffee I have ever tasted anywhere, except maybe Greece.
August 11, 2014
Rated 5 out of 5 by Joey67 Wonderful hotel
Everything about this hotel is good. The staff are very friendly and helpful. The room was perfect after a long day of driving.
August 12, 2014
Rated 5 out of 5 by Libodo Great hotel, very nice renovation done.
Very nice hotel
Temperature took time to be warm.
Temperature of pool not warm enough.
Beside that, very nice stay at that hotel.
July 18, 2014
Rated 5 out of 5 by Elaine2014 beautiful room and excellent service !
Enjoyed the relaxed atmosphere and hospitality. My suite was very functional and enjoyable.
August 11, 2014
Rated 5 out of 5 by Huggy Great Rooms
The room was large comfortable clean. The bed and pillows were very comfortable
July 14, 2014
Rated 5 out of 5 by Pws70 For Business.
Only stayed one night while travelling West on business. I didn't get to experience Edmunston or most hotel facilities. Room was very nice and clean.
August 7, 2014
Rated 1 out of 5 by zhang2980 Disappointed a totally different way
The stay was happy at the time, however, totally disappointed after came back home. I noticed that hotel charged me twice. I booked the hotel through travel agent and fully paid through the travel agent. However, the hotel charged me again on my credit card registered for incidental. The worse thing is that there was no invoice what so ever. If not wife insisted on going through all the charges, I would have not notice the double charge. Now I am still dealing the accounting dept to get money back. It has been for a few days, but still see no end of it.
This totally is not a well known hotel chain behavior. Be aware and look carefully for charges!
August 21, 2013
Rated 5 out of 5 by mvcboy Great experience!
Everything looks perfect as Four Points standard and tradition!
August 4, 2014
Rated 4 out of 5 by Retire2015 Room cleanliness
Room was spotless and comfortable.
July 30, 2014
Rated 5 out of 5 by Ontario66 Great location and friendly hotel
Wonderful hotel. Very clean and the rooms are lovely.
July 27, 2014
Rated 2 out of 5 by Michael888 Not good value for money
The hotel room we booked was nicely renovated and the bed was new and comfortable. TV was not working and we were told on check-in that the entire hotel was down and would be fixed in the morning - maybe. Food was low quality; coffee was awful.
July 22, 2014
Rated 5 out of 5 by RonnyBee Comfortable Room
Friendly staff who went beyond our expectations.
June 1, 2014
Rated 4 out of 5 by sevensmom2 Nice hotel for the money
Check in was a breeze. Room was comfortable. When we went to restaurant, large party was extremely loud and overbearing. They had a reservation, but restaurant obviously didn't bring in extra help. Our server was extremely overworked. She was trying to wait on regular customers and be part of a two-server load for the large party. Very stressful for her. Not to mention that she didn't speak good English. Not everyone that visits your hotel speaks French guys! Other than that, it was worth the trip to Edmundston.
June 30, 2014
Rated 5 out of 5 by Spideyboy Excellent
Stayed with family of 3 kids during spring break and we were very satisfied with the staff, food and especially the cleanliness. They have recently renovated and the place is impeccable. The staff is very friendly and efficient. Thank you and thumbs up to the whole staff!!
July 10, 2014
Rated 4 out of 5 by Linda40 Great hotel!
This is a lovely hotel. It is extremely comfortable and we felt very welcome here. Good beds and shower - so important when you are on a road trip. I would definitely recommend this hotel.
July 8, 2014
Rated 4 out of 5 by smith77 Best hotel in Edmundston
We've been stopping in Edmundston for many years en route to NS...usually staying by the highway. But this time we chose the newly renovated Four Points. Great place: exceptionally clean and comfortable. Newly renovated. Far exceeded our expectations. Friendly wait staff in the restaurant. Good food. Worth the 5 additional minutes' drive from the Trans Canada.
July 3, 2014
Rated 4 out of 5 by Pete Great Stay, Comfy Beds
Hotel was clean, comfortable, quiet and staff very friendly. We had our dog with us and there were no problems. The pool is nice and although we arrived late and it was scheduled to close at 10, we were able to stay in a bit later with the kids.
July 4, 2014
Rated 3 out of 5 by disappointedx10 great room but restaurant lacking
We recently stayed at this hotel on our trip back home. The room was great. Since the weather was a little nasty we decided to eat in the restaurant in the hotel. We were seated immediately and our order taken. Then we waited and waited and waited for our food. Not acceptable in this day and age. We were not offered a complimentary appetizer or anything. When our food finally arrived roughly an hour later I was disappointed with my dinner. The steak was good but, the fries and veggies were nasty. The server wasn't concerned with the length of our wait and see how we were. Not sure I would eat in the hotel restaurant again.
March 3, 2014
Rated 4 out of 5 by Brenray11 My stay
Renovations to hotel are very nice. Dinner was just okay. Breakfast better. Service slow at dinner. Better at breakfast. Overall a nice stay, but not impressed with meals.
June 30, 2014
Rated 5 out of 5 by Travelbugs2014 this hotel offers great advantages as well as comfort
We stayed in this hotel during a family trip on our way to Prince Edward Island. We highly recommend it for 3 main reasons:
-location-just minutes off the Trans Canada highway
-accommodation-extremely clean and comfortable, as well as trendy
-service-very friendly and efficient
June 25, 2014
Rated 5 out of 5 by TK25 Excellent stay at a new Starwood Hotel
I recently stayed at the Four Points by Sheraton in Edmunston, NB as I was on my way to Montreal. I was not sure what to expect at this hotel as this is a fairly new hotel in the area. From check in to departure, service and staff were excellent. The hotel is fully renovated and redesigned from the existing Clarion a Hotel which occupied the building before hand. The rooms were spacious and clean. On check in we were offered an upgrade. This was just a rest stop for us, so we did not experience a lot of the city or other hotel amenities (restaurant, pool). I would recommend this hotel to anyone in the area.
November 18, 2013
Rated 5 out of 5 by Con47 Family Gathering
The hotel provided rooms in close proximity as well private dining facilities for evening meals when possible. Excellent housekeeping ... Very personable and helpful staff over all. The restaurant had a varied menu, good food and service. The connection with the shopping mall was very useful for some of us as the fitness center was for others.
June 9, 2014
Rated 5 out of 5 by Rob20131231 Great Stay
My wife and I stayed at this hotel twice in December 2013 while traveling to/from Ottawa to Nova Scotia over Christmas with a dog. The hotel was selected because of its pet policy and the fact it had a restaurant.
Both times, the staff were very friendly and the room was clean. There were no issues checking in with our dog.
During our stay, we had both dinner and breakfast at the restaurant. The waitresses were attentive as I have food sensitivities. The food preparation ranged from good to excellent. Breakfast BLT and club sandwich were good. But I had a Filet Mignon steak and smoked salmon appetizer that was excellent.
I will definitely stay at this hotel again while traveling to/from the Maritimes.
January 1, 2014
Rated 5 out of 5 by LWilliams Great place to stay!!
Everyone was very friendly and made our stay very enjoyable. The room was spacious, clean and comfortable. Thanks for helping us have a great night!!
June 9, 2014
Rated 5 out of 5 by Jeri266 Great night sleep
Excellent hotel choice. Front desk staff went out of their way when I came looking to see if they sold any triple A batteries for my insulin pump. Provided me with what I needed which saved me from driving around looking for a place that was open late at night. Truly a life saving event for me.
May 26, 2014
Rated 3 out of 5 by Hrmn8r IKEA in the hotel Business
1st Visit to an Aloft branded hotel. Felt like it was furnished from Ikea. Not my type of décor or atmosphere. Quality of food at bar- deplorable. The pizza - he claimed it wasn't frozen, was at the very least dry and tasteless. 4 pieces of bell pepper on cardboard does not make a veggie pizza.
The staff was very pleasant, but I would likely try for another SPG property next time
May 14, 2014
Rated 5 out of 5 by gumperf Friendly staff
Staff was very professional and friendly
May 12, 2014
Rated 5 out of 5 by MonctonSean A great reason to stop in Edmundston, NB
The hotel is fantastic. The lobby is well appointed and we were met by a cheerful and helpful staffer. The rooms were clean, beautiful - spacious and modern. The beds were comfortable and inviting. Breakfast in the resto was generous and tasty. The only drawback that I could comment on: the open parking lot is across the street. Overall, the hotel exceeded my expectations.
November 3, 2013
Rated 3 out of 5 by pukelala Good hotel
The hotel staff were excellent, The pool and pool room was cold and not comfortable. There was no tea left in the room on the second day.
March 8, 2014
Rated 5 out of 5 by gumperf Hotel has very nice and professional staff
Was greeted in a very professional and friendly manner when checking in. The girl that was at the front desk was very friendly and helpful along with being very professional.
February 26, 2014