Rated 5 out of 5 by Elise961 Greathotel, lower price
The staff was excellent. i had an on-line booking but the hotel copy of the booking was not to be found quickly. the staff worked together efficiently to find the information and check me in. Well trained staff.
March 14, 2014
Rated 2 out of 5 by MarkG67 Marginal
It looks like they attempted to update this hotel but just did some cosmetic issues rather than doing a better job structurally. Door stuck which they moved me to a new room but the overall quality vs other hotels in the area was below standards.
October 25, 2013
Rated 5 out of 5 by Mimi1949 Great place to stay for work and fun.
This hotel is a role model for what a hotel should be.
April 27, 2014
Rated 4 out of 5 by bethiesan beautiful hotel
Was looking for a hotel that met my pricing/near shopping-food/accomodating. When I saw this hotel on line and we had never stayed at one before we thought we would try it. We were not disappointed!!!
February 11, 2014
Rated 2 out of 5 by AnnW Staff needs training and hotel needs improving.
This hotel needs work as does the staff. When we arrived we went up to our room only to find that the room had not yet been cleaned from the prior guests. When I went back to the front desk I was told "well the computer is showing it was cleaned." I never heard so much as a sorry for the inconvenience. I also reminded the front desk person that we requested a crib and she responded in a huff "your husband already told me."
The room was OK - there were water spots on the ceiling, the heating unit was extremely loud and the bathroom was configured so oddly you practically had to stand in the shower to close the door.
Also, the signal for the complimentary wifi was so weak that the only place it worked was in the bathroom.
The location was perfect for our one night stay but there are plenty of other hotels in the area.
I will say that upon notifying SPG of my issues they refunded me a portion of my points used for the stay. But I didn't receive an apology or any acknowledgement from the staff of the hotel and I generally felt like I was inconveniencing them when I asked for assistance.
February 3, 2014
Rated 3 out of 5 by Elizab Disappointing hotel gym
Unfortunately neither of the TVs on the 2 treadmills in the hotel gym worked, which was very disappointing. I alerted the hotel staff to the issue, but they didn't seem to have any sense if urgency to fix the problem.
July 12, 2013
Rated 4 out of 5 by Sanitarian2 Conference at Qwest
Front desk was very helpful with directions to a running path, cabela's, food services, etc. room was large and set up nicely for business trips.
March 20, 2014
Rated 3 out of 5 by Gerry66 Columbus stay
We stay there because it is close to my regional office. The staff has been great. It would be nice if there was food service, an indoor pool and hot tub for relaxation purposes.
February 14, 2014
Rated 2 out of 5 by ranzie bad remodel
This hotel did a cheap remodel. Also, I reported a light burned out and it never got changed. I asked for extra cream and sweetener and was not left any. I feel like the hotel was not what I expected.
October 7, 2013
Rated 5 out of 5 by Office Perfect Location
I stay in this hotel every time I come to Columbus. Staff are so friendly and nice. The gym is really small and the restaurant is not open all the time.. Other than that i give in a 9 out of ten..
November 1, 2013
Rated 2 out of 5 by PeteLombo Not Up To Expectations
Ran Out Coffee In Morning.. Was replaced within 15 minutes
Workout room had no remote or towels
Public Bathroom Was Not Clean
Hair was in shower on wall
February 28, 2014
Rated 5 out of 5 by sarah1967 Excellent Staff and Outstanding Place to Stay
Staff is friendly, warm and made the hotel feel like home. The staff was very attentive to our needs. The rooms were clean and the mattresses were like sleeping on a cloud!
October 24, 2013
Rated 2 out of 5 by mannyc what a mess
First room was dirty, wall safe had fallen off the wall, bath room door was printed closed, had three rooms in 2 days. all dirty, poor workmenship,staff not properly trained.
July 7, 2013
Rated 4 out of 5 by mvscls convenient to interstate
As expected for 4 points. Clean, convenient, smooth checkin, refrigerated for me as none in room.
Did not offer Gold amenity at check in and I forgot to ask.
October 10, 2013
Rated 5 out of 5 by RonnieR Great hotel experience
Super clean, great service, very relaxing and comfortable. Preston and Courtney provided great customer service. Thank you! Will stay again if in the area.
October 2, 2013
Rated 1 out of 5 by llloh Just say no
Room was not clean, Elevator felt like it may not make the trip up & took long time.
March 4, 2014
Rated 5 out of 5 by LeeWill45 PERFECT!!!!!
This hotel was well worth the money. I LOVE having such GREAT quality for such a low cost that is highly unusual these days.
October 8, 2013
Rated 4 out of 5 by Dave870 Excellent location - slow elevators
Location and parking are excellent - staff was froendly - elevators are the slowest we have ever encountered
October 21, 2013
Rated 5 out of 5 by Patricia27 Nice clean hotel
This hotel was very clean. Friendly staff, nice amenities. Would definitely stay here again.
October 24, 2013
Rated 3 out of 5 by arizona2013 columbus
good accessibility off highway. Fitness room, very small and little selection of units.
August 13, 2013
Rated 2 out of 5 by JayO Try another property
Staff not receptive or knowledgeable about their own computer system
September 2, 2013
Rated 5 out of 5 by don1955 Good
need to lend out ice scrapers--they are only a buck
December 10, 2013
Rated 5 out of 5 by Wayne56 Starwood Columbus
Very nice rooms. Good size. Very friendly staff.
November 11, 2013
Rated 5 out of 5 by bettle Thank Hou
Very pleasant experience ...thank you
September 21, 2013
Rated 2 out of 5 by David512 This hotel needs some work
I wouldn't say this is the worst hotel I have stayed at, but it definitely had some room for improvement. I try to stay at the Sheraton Hotels and have never had a problem with Four Points Hotels in the past.
The problem with this hotel was the little things. I had a late arrival and was leaving early the next morning, but if I had planned a stay for longer I would have left the Hotel or had a much bigger issue.
The problems: The bathroom door would not close - there was at least a half inch gap to keep the door from being able to be locked. The bathroom sink hot water would not turn off. Had to fiddle with the sink handles just to get it to be a minor drip. Lots of other minor issues, such as the ice machine was not working on any floor. This doesn't sound like such a big deal until you need ice at 11:30 and the only place to get ice is in the bar. But at 11:30 the bar is closed so there was no one to help out. When first arriving into the hotel room one of the beds looked like someone had been sitting on top of the bed sheets or laying on them because they were a bit disheveled. This can be a bit disconcerting. Long story short, most of the comforts and conveniences of staying in a nicer hotel were not there.
The good: All in all the hotel room wasn't dirty. The hotel staff was fine to deal with on the limited basis I required for such a short stay. The hotel is found in a nice suburb of Columbus.
August 5, 2013