Rated 5 out of 5 by Goose7024 Flexible and customer focused
Entire staff very customer focused. Helpful, prompt and positive.
August 18, 2014
Rated 2 out of 5 by Kimberly56 4 Points in Polaris/Columbus
The elevators were very slow; one of them broke, leaving one for the hotel guests. Not sure what the service plan was, but there was no evidence of repair.
On one of my days, I left at 7:30 am with both the eco-green tag and the do not disturb tag hanging. I returned to my room at 11:00 pm. My door was jar. I reported this to the front desk, the answer to which was that the staff would not have opened the door because every worker knew that they would get into trouble. Nothing more was offered; I had no recourse but to enter the room. I did not feel as though the response was appropriate; no security was contacted; no remedy was offered.
August 6, 2014
Rated 4 out of 5 by PCR14 Convenient and comfortable
I was unnecessarily allowed to worry about not finding my car keys from the afternoon of one day until the morning of the next when they were in the hotel safe. I had left my car keys in the workout room in the morning and when I returned from my day of meetings the staff did not show any effort of searching for them and said that they had not been turned in. It turned out that the keys had been turned in that morning and the morning shift left 3 notes to inform the afternoon shift that my keys were in the safe. I was worried and ready to call for a key to be made when the following morning the morning shift was able to let me know that they had the keys.
August 5, 2014
Rated 3 out of 5 by Danuble OK for the price
We stayed here at a group rate, lower than anything else available in Polaris. Room was definitely up to par, except tub had separated from bath enclosure and a black crack ran along its length. Only option at breakfast was an $11 buffet, greatly overpriced for the quality of food. Less expensive a la carte items were on the menu in the room but unavailable that day. Very close to other area restaurants.
August 9, 2014
Rated 5 out of 5 by Billie101 Great Hotel
We stayed here for two nights and the room was wonderful..The staff was so helpful and made sure our stay was top notch. Nothing we asked for was a problem and they made sure that it was taken care of right away. If you asked for something they made it happen.
Wonderful front desk staff
August 8, 2014
Rated 2 out of 5 by Mark500 Worst stay
I have been to many hotels but not quite like this one. The rooms and beds were comfortable. Not many amenities. Staff was lazy. Food was sub-par.
August 8, 2014
Rated 2 out of 5 by KenB84 Not Up to Four Points Standard
This hotel used to be a Wingate with a reputation as "thingate" where the walls are thin and you can hear everything. Sheraton did a few improvements to the lobby area, and the rooms were reasonably updated for carpets and décor. However, everything else about this hotel reeked of 2-star at best. The dispensers for soap, conditioner, and shampoo were tacky...not a shower gel person, I prefer bar soap. Bed linens were stained. And who actually likes two thick comforters in the summer? Give me a nice thin cotton blanket, please! Tub, plumbing, grout and tile work all needed updating. The AC was manual operation (should be wall thermostat), was very loud, cheap, and kept turning on and off throughout the night.
July 28, 2014
Rated 1 out of 5 by Francine14 Bad experience
This hotel did not meet my expectations at all. The toilet was not secured to the floor and rocked back and forth on the floor and would hit the wall behind it when you got up. Told front desk the next morning after check in, told they would have maintenance fix it, finally after 4 days, a night clerk moved us to another room. Second day there, room never cleaned, no clean towels, had to call for towels, toilet sets are cheep and flimsy, slide off the side of the toilet bowl, one elevator out of service the entire 8 days, the other one out two different times. Very noisy people in the hallway late at night. Safe did not work in second room we were in and had to have someone come fix it (had no batteries). Fire alarm went off at 6:30 AM, everyone started evacuating their rooms, then it stopped, only to hear that it was caused by steam being released from the bagel machine. Front desk people very polite
August 2, 2014