Rated 5 out of 5 by AnneBob Outstanding staff & accommodations
After a long drive, I was looking forward to a nice meal and a comfortable bed. I was a bit apprehensive about a hotel near the airport, but the Four Points Sheraton was the best location for visiting my family while in Richmond. I also relied on the Sheraton/Starwood reputation for accommodations. I am so glad I made this decision. From check in (7/11) to check out (7/13), the staff went above and beyond what we expected. The absolutely delightful Leslie S. took care of our reservation, and handled some pretty poor jokes with a smile. We also had the pleasure of dealing with the Front Desk Supervisor, Christina on our first night, as well as Pauline, who delivered meals to our room. Housekeepers Maria P and Shalimer made sure we had enough coffee supplies and a spotless room. I sincerely hope that other travelers will make a point of staying at this hotel, they will definitely not be disappointed. Oh, and the airport noise I was concerned about? No problem, we never saw or heard any planes.
August 19, 2014
Rated 5 out of 5 by Jack632 Good
Good air conditioner not working properly
August 19, 2014
Rated 5 out of 5 by MM14 As Usual It Rocks!
I love this hotel for comfort and value. I have stayed multiple times and as an a Platinum Ambassador I have a lot to compare my stays. Great food, GREAT staff! Great rates!
September 6, 2013
Rated 5 out of 5 by kevman123 Great Staff and SPG Recognition
I've stayed at this property many times and have been very pleased with the facilities and especially the staff. Everyone is friendly and tries to make your stay pleasant.
April 19, 2013
Rated 4 out of 5 by Jbc800 This Hotel is nice for resting
It met my standards and was very clean.
August 18, 2014
Rated 5 out of 5 by Kelley10 Great staff
As an avid traveler, I get to meet many hotel staff around the world. One of the great pleasures of staying at this hotel was the friendly and responsive staff who goes out of their way to help you. From the moment you check in, they have a ready smile and great attitude.
August 14, 2014
Rated 5 out of 5 by Vurcease Above and Beyond Friendly Service
I can't say enough about how friendly and helpful the staff are. I was made to feel that the top priority of everyone there was to make sure our stay was perfect. From the check-in desk staff to the restaurant staff and house-keeping as well, they all greeted me with genuine smiles and made me want to come back again. This team is knocking it out of the park in the category of welcoming service.
August 11, 2014
Rated 1 out of 5 by baxtertwo What a disappointment!
After spending five days just prior to coming here at the Sheraton Annapolis, this place was a total disappointment! The fact that they did not have the perks(Club Lounge, cucumber water) was disheartening. However the main distinction was the lax attitude of staff, and the filthy hotel! I saw the same leaf in a corner of the elevator for 3 days. I think it was gone eventually because a draft blew it away! I was told this was a business class hotel and that is why things were as they were! I would be insulted if I was a business traveler and got this slack treatment! I was so embarrassed to have my sisters be exposed to this after the wonderful stay in Annapolis just days before!
July 26, 2014
Rated 5 out of 5 by Bornagain This hotel is very accommodating.
I found my stay at this hotel to be very very good. This is a very good location with lots of things to do and much shopping places to go to.
August 12, 2014
Rated 5 out of 5 by Jason998 Very nice hotel
Great location, close to a shopping mall and freeway. Very clean room, great shower, great mattress. Friendly staff.
August 10, 2014
Rated 3 out of 5 by tango19b AC room unit too loud
AC room unit was unusually loud
August 10, 2014
Rated 5 out of 5 by JAKIREAD Great staff and features
Absolutely one of the best hotel experiences we've had...courteous and friendly staff. The reception area was small, yet inviting. Suggestion: add veggies to hors d'oeuvres menu for meet & greet events.
August 7, 2014
Rated 5 out of 5 by MM14 Excellent Staff
The staff was very nice throughout the stay. I have nothing but high compliments for this hotel.
July 12, 2013
Rated 3 out of 5 by SinghYogesh Breakfast to include everything
It would be great if Sheraton can consider to include all breakfast and not just continental breakfast to privilege memebers.
August 4, 2014
Rated 5 out of 5 by Ranger1 Hotel Suggestion!
Everything was excellent. I even had to ask for a comb and a TV Remote which were both brought to my room promptly. The one recommendation I would have to that a "Non Slip Rubber Mat" be placed in each batrroom. Since you have the Body Soap, Shampoo, and Conditioner dispensers in the shower, there is a greater risk of slipping in the shower, especially if they leak. I'm not a Safety Engineer, but it is just something that I noticed that may present a problem in the future if not addressed.
Respectfully, Robert Messner
July 24, 2014
Rated 4 out of 5 by ECG1980 Great stay
The property appears dated and worn, but the room was clean and comfortable. Staff was outstanding. Would stay here again!
August 4, 2014
Rated 4 out of 5 by Ysg25 Location
This hotel is great for travelers who are looking for plenty of options nearby such as shops and restaurants. It's conveniently located outside of town and close to the airport. Free wifi and parking are a plus. Staff is friendly and courteous and were quick to fix an issue on our final folio. The property is updated and easy to navigate. The pool is interesting.
July 27, 2014
Rated 3 out of 5 by Hanges07 It was okay
This is a satisfactory hotel. Very close to the airport, easy to find. Got in very late (after mid-night) and the staff didn't seem to know what rooms were available (clean) and which weren't, but finally got it resolved.
July 30, 2014
Rated 5 out of 5 by flem Friendly and Professional Staff
All of the staff were so friendly and treated us like royalty. We had a most pleasant stay at this hotel.
July 31, 2014
Rated 5 out of 5 by RonCon 15 min to anywhere you want to be !
Very good starting place, anywher you need to go in Richmond.
Great staff, helpful with working with large gathering of family.
May 31, 2014
Rated 4 out of 5 by CHH11 Nice rooms, good location
The Four Points Sheraton - Richmond is a nice hotel in a good location. There is a mall across the street with lots of restaurants to chose for dining; nice stores for shopping; and easy access from the interstate.
July 28, 2014
Rated 5 out of 5 by Capri2014 Very friendly and helpful staff
The hotel was great and the staff was exceptional especially the shuttle driver, Robert. He was so helpful in directing us around and made us feel so welcome. The staff in the dining room was also great, I have special dietary needs and they were very good in making accommodations for me. I say stay here and have a great experience.
May 13, 2014
Rated 2 out of 5 by Av8er26 Cleanliness
Hotel is very dank and dirty, cleanliness in all areas needs improving. Pool was literally green, with trash and two full size TOWELS laying at the bottom of it, easily recognizable. Gym as well needs much attention, and everything needs to be cleaned to rid the stickiness.
July 25, 2014
Rated 5 out of 5 by Artka The Hotel Staff
Mr. Reggie Edwards (I believe that his name) is a great representative for the hotel. Great attitude and personality. I believe he really enjoy his job and would be a great leader for the hotel. Ms. Gwen is a great person to receive the guest as she gave me a great taste at the very beginning of my stay and it did not go down except for one minor incident but Mr. Edward brought it back up. Really and truly those two staff members renewed my belief in my stay. They are real credits to your business.
July 15, 2014
Rated 5 out of 5 by Rose1958 Rosenberrys
Very much enjoyed our stay. Nice, rooms, nice lounge, comfortable beds.
May 19, 2014
Rated 3 out of 5 by UnfortunatelyDisapointed Not happy with this one
A little surprised at an upgrade I received at this hotel. I was very excited when I received the upgrade but very disappointed when it had several unacceptable characteristics. The room was stuffy, it had windows that faced on an interior corridor, therefor no view due to an unacceptable interior location and no way of keeping the drapes open as people walked by and as it was also on the first floor even though it was a decent room. I felt like the sheets were unpressed and used. I thought the two TV's were nice but having only one remote seemed cheap. The kitchenette was poorly appointed. The microwave was falling off the counter. And the TP was scratchy. Not a great room. The toilet took forever to flush.
June 29, 2014
Rated 5 out of 5 by TXDebbie First Time customer
Upon arrival, our experience at the front desk was professional, but warm and friendly. Staff was competent and seemed to enjoy their job. The room was clean and decorated nicely. Free bottled water! The café food and service was terrific as well.
July 22, 2014
Rated 5 out of 5 by Beep81 Great Staff
Never enjoy a hotel as much as I enjoyed this one. Slept like a baby. Food was excellent. Staff was out of this world and made you feel right at home.
July 22, 2014
Rated 3 out of 5 by Kewist1 Road trip stay
We needed a clean and comfortable place to stay on a road trip from VT to FLA with our dog. We called SPG (talked to a very friendly and helpful agent) and got this place near the airport in Richmond along our route. We arrived late and still got a room upgrade. The front desk clerk was very nice and responsive and even provided us with additional coffee and creamers for the room. Overall, a great stay!
July 15, 2014
Rated 1 out of 5 by halet Overrated
So, we chose this place due to the positive reviews on Expedia, and not to mention, the pictures made this place look fancy. I assure you, this place looks NOTHING like the photos. This place is not new, it is an old hotel that has been poorly reconditioned. We had no issues parking (plenty of spaces) or checking in. Once we got to the room, we noticed the bathroom was noting like the photo. There is only a small towel rack with hand towels. They only provided us two bath towels, and those were placed on the toilet tank lid. That instantly irritated me. I wouldn't place my own towels there in my own home, I certainly don't want them there in a public place. Regardless, we needed more towels. We went to the front desk, and asked if we could have more towels. She said, "No; We only provide two towels per room." We mentioned that they placed the towels on the toilet and that did not phase her. She asked if the towels were folded. We said yes. She then said, "Well, then that means they're clean.." Whatever, we eventually were able to exchange the toilet towels for new ones. We went back to our room. Later that night, the people next to us must have checked in to their room. We could hear them loud and clear. Other than that, the bed was semi comfy. The sheets were cheap (there was no fitted sheet) but the pillows weren't too bad. The bed itself seemed clean. One thing that bothered me is the bathrooms have 7 foot ceilings, but the room has 10 foot ceilings. Also no fan in bathroom. In the morning we ate at what we thought was the free continental breakfast/buffet, upon leaving, we were granted by a $30 bill for two people. It is $10 a plate, and we had juice, so that was an up charge. This place is a joke. Don't stay here.
April 28, 2014