Four Points by Sheraton

Four Points by Sheraton Richmond Airport

  • 4700 South Laburnum Avenue
  • Richmond,
  • Virginia
  • 23231
  • Estados Unidos
  • Mapa

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.9 out of 5 by 94 reviewers.
Rated 3 out of 5 by Nice hotel -- could use some improvements For those getting to the hotel using a GPS, the hotel is actually in the city of Henrico (not Richmond). If you use Richmond, the address doesn't work. The hotel staff knew this (after I called). They should have the web site updated. The breakfast buffet was ok. For what we got though, this should have been included in the price of the room. Would not do the breakfast again. The internet connection in the room was great. August 18, 2014
Rated 5 out of 5 by Great staff As an avid traveler, I get to meet many hotel staff around the world. One of the great pleasures of staying at this hotel was the friendly and responsive staff who goes out of their way to help you. From the moment you check in, they have a ready smile and great attitude. August 14, 2014
Rated 5 out of 5 by This hotel is very accommodating. I found my stay at this hotel to be very very good. This is a very good location with lots of things to do and much shopping places to go to. August 12, 2014
Rated 5 out of 5 by Above and Beyond Friendly Service I can't say enough about how friendly and helpful the staff are. I was made to feel that the top priority of everyone there was to make sure our stay was perfect. From the check-in desk staff to the restaurant staff and house-keeping as well, they all greeted me with genuine smiles and made me want to come back again. This team is knocking it out of the park in the category of welcoming service. August 11, 2014
Rated 5 out of 5 by Very nice hotel Great location, close to a shopping mall and freeway. Very clean room, great shower, great mattress. Friendly staff. August 10, 2014
Rated 3 out of 5 by AC room unit too loud AC room unit was unusually loud August 10, 2014
Rated 5 out of 5 by Great staff and features Absolutely one of the best hotel experiences we've had...courteous and friendly staff. The reception area was small, yet inviting. Suggestion: add veggies to hors d'oeuvres menu for meet & greet events. August 7, 2014
Rated 3 out of 5 by Breakfast to include everything It would be great if Sheraton can consider to include all breakfast and not just continental breakfast to privilege memebers. August 4, 2014
Rated 4 out of 5 by Great stay The property appears dated and worn, but the room was clean and comfortable. Staff was outstanding. Would stay here again! August 4, 2014
Rated 5 out of 5 by Friendly and Professional Staff All of the staff were so friendly and treated us like royalty. We had a most pleasant stay at this hotel. July 31, 2014
Rated 3 out of 5 by It was okay This is a satisfactory hotel. Very close to the airport, easy to find. Got in very late (after mid-night) and the staff didn't seem to know what rooms were available (clean) and which weren't, but finally got it resolved. July 30, 2014
Rated 4 out of 5 by Nice rooms, good location The Four Points Sheraton - Richmond is a nice hotel in a good location. There is a mall across the street with lots of restaurants to chose for dining; nice stores for shopping; and easy access from the interstate. July 28, 2014
Rated 4 out of 5 by Location This hotel is great for travelers who are looking for plenty of options nearby such as shops and restaurants. It's conveniently located outside of town and close to the airport. Free wifi and parking are a plus. Staff is friendly and courteous and were quick to fix an issue on our final folio. The property is updated and easy to navigate. The pool is interesting. July 27, 2014
Rated 1 out of 5 by What a disappointment! After spending five days just prior to coming here at the Sheraton Annapolis, this place was a total disappointment! The fact that they did not have the perks(Club Lounge, cucumber water) was disheartening. However the main distinction was the lax attitude of staff, and the filthy hotel! I saw the same leaf in a corner of the elevator for 3 days. I think it was gone eventually because a draft blew it away! I was told this was a business class hotel and that is why things were as they were! I would be insulted if I was a business traveler and got this slack treatment! I was so embarrassed to have my sisters be exposed to this after the wonderful stay in Annapolis just days before! July 26, 2014
Rated 2 out of 5 by Cleanliness Hotel is very dank and dirty, cleanliness in all areas needs improving. Pool was literally green, with trash and two full size TOWELS laying at the bottom of it, easily recognizable. Gym as well needs much attention, and everything needs to be cleaned to rid the stickiness. July 25, 2014
Rated 5 out of 5 by Hotel Suggestion! Everything was excellent. I even had to ask for a comb and a TV Remote which were both brought to my room promptly. The one recommendation I would have to that a "Non Slip Rubber Mat" be placed in each batrroom. Since you have the Body Soap, Shampoo, and Conditioner dispensers in the shower, there is a greater risk of slipping in the shower, especially if they leak. I'm not a Safety Engineer, but it is just something that I noticed that may present a problem in the future if not addressed. Respectfully, Robert Messner July 24, 2014
Rated 5 out of 5 by Great Staff Never enjoy a hotel as much as I enjoyed this one. Slept like a baby. Food was excellent. Staff was out of this world and made you feel right at home. July 22, 2014
Rated 5 out of 5 by First Time customer Upon arrival, our experience at the front desk was professional, but warm and friendly. Staff was competent and seemed to enjoy their job. The room was clean and decorated nicely. Free bottled water! The café food and service was terrific as well. July 22, 2014
Rated 4 out of 5 by Impeccable Service is why we'd go back Really the best, top-notch customer service you want to see when staying at a hotel. Christine bent over backwards on the front-end when she was able take our original reservation and knock a good 25% off our 3-day stay by offering us a veterans discount. When we wanted to check in early, Gwen made sure the room was ready 2+ hours prior to their customary check-in time of 3pm, and then went the extra-mile and assisted me in unloading the car & taking our suitcases up to the room. Unfortunately, coming off I-64 I had left my lights on and drained the battery on our Camry, but in line with top-level service we experienced throughout the stay, the airport shuttle driver -- a Mr. Marley, had a set of jumper cables and helped us out with a jump. Other highlights included a very comfortable king size bed, some of the best - if not the best pillows we have ever had at a hotel; a shower/tub combo with really great water pressure & consistently hot water no matter the time of day; a mini-fridge that stayed nice & cold, a microwave, and a spacious bathroom w/numerous grab bars to assist my wife & I with our physical challenges. On the not as positive side, we did find the sink in the bathroom to be remarkably small/ tight relative to the rest of the bathroom (definitely something we found a bit of a design "oops"). And we did mistakenly assume that given the price point of the room there would be a Continental Breakfast included in the stay, but there was not. Overall though, for us a great stay -- and somewhere we wouldn't hesitate to stay again if we were in the area. July 18, 2014
Rated 5 out of 5 by The Hotel Staff Mr. Reggie Edwards (I believe that his name) is a great representative for the hotel. Great attitude and personality. I believe he really enjoy his job and would be a great leader for the hotel. Ms. Gwen is a great person to receive the guest as she gave me a great taste at the very beginning of my stay and it did not go down except for one minor incident but Mr. Edward brought it back up. Really and truly those two staff members renewed my belief in my stay. They are real credits to your business. July 15, 2014
Rated 3 out of 5 by Road trip stay We needed a clean and comfortable place to stay on a road trip from VT to FLA with our dog. We called SPG (talked to a very friendly and helpful agent) and got this place near the airport in Richmond along our route. We arrived late and still got a room upgrade. The front desk clerk was very nice and responsive and even provided us with additional coffee and creamers for the room. Overall, a great stay! July 15, 2014
Rated 5 out of 5 by Excellent accomodations Room was awesome, very clean and had an excellent design, loved it, will stay again! July 10, 2014
Rated 4 out of 5 by room The mattress was too hard for me.Otherwise, the room was great! July 9, 2014
Rated 1 out of 5 by This hotel is not accomidating I am very unpleased with the lead staff of this hotel. Check in was horrible! And after traveling all the way from Greensboro, NC we were sent to a room that was filthy & disgusting and the first to enter were our children. There were condoms on the bed and it smelled of nasty body parts. This is unexcepable and the staff that came to view the room(Denise Motley:guest service manager & Lillian Simon: excecutive housekeeper) would not even step foot in the room themselves. From that point we then stood in the hallway for 20min arguing with the two women(also unexceptable), because we felt that there was no concern of little children being put in the atomophere of being in contact with someone elses bodily fluids & the staff not keeping up with there cleanliness. Eventually, after letting them know we where reporting this we recieved one night free stay which to me should have been offered from the very begining, considering the fact that we came as a large family. As for future reference WE will never return again! Also, for breakfast the day of our departure Tyrone was giving me and a few of my family memeber a hard time because we didn't have the complimentary card with us to eat! That also was unexceptable. Overrall this was an unwelcoming stay! July 9, 2014
Rated 5 out of 5 by 2 Thumbs up Everything was great! Nice hotel with indoor pool July 9, 2014
Rated 4 out of 5 by Nice My one night was pleasant and the hotel was nice. July 7, 2014
Rated 4 out of 5 by Pretty good room The room is clean and comfortable, even though the hallway looks quite old. Only problem is there is no AC in the hallway, at least it appears. Staff are friendly. July 7, 2014
Rated 3 out of 5 by Recommendation The rooms had stale odors upon entry. There were cobwebs near the air conditioner unit in one. Housekeeping did not respond immediately to the need for fresh towels, but did come promptly when called for additional coffee. Complimentary continental breakfast would be an added benefit. July 7, 2014
Rated 3 out of 5 by A Place to Rest Your Head The shuttle drivers are friendly and welcoming as are the staff at the front desk. Rooms are comfortable style and there is a cheery atmosphere as you walk the halls and attend the convention rooms. However, the food service, quality of food and lack of staff are sorely lacking. Those folks with special needs were often overlooked and something had to be thrown together for them. Food quality very blah. Servers worked tirelessly, but there were not enough of them nor did they seem properly trained to handle banquets. July 3, 2014
Rated 2 out of 5 by this hotel needs help this hotel needs repairs. the lock on our door was very hard to open, doors squeak, carpets need cleaning,etc. July 2, 2014
  • 2015-08-28T10:56:29.040-05:00
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