Rated 2 out of 5 by mdfelin Location, location, location
This Four Points is all about the location. And the staff. But very else.
We stayed at this location due to its close proximity to Kauffman Stadium (5-8 minute walk). Upon arriving, we were warmly greeted by Trey.
Unfortunately, the room and the general state of the hotel did not match the staff. One of the hand towels in the bathroom had stains that looked like old blood that didn't wash out. The shampoo and shower gel dispensers were empty. The next day, housekeeping didn't leave any new towels.
Fortunately my husband and I are heavy sleepers because air conditioning unit was so loud that it sounded like we left the vacuum on for half the night.
The onsite restaurant when we visited only after the game only had 2 food items but the bar was opened so that's good.
If we were to ever visit Kansas City again, I will opt to stay further away and just drive to the ballpark.
August 11, 2014
Rated 3 out of 5 by Drewski36 Location, location, location
Not too many bells and whistles at this hotel; it offers a good night's sleep but, by far, the best part of the hotel is its location if you are coming for a Chiefs and/or Royals game. If so, this is the place to stay.
August 10, 2014
Rated 2 out of 5 by joshfartash needs improvement
had problems checking in for 2nd straight time, one person working the front desk, took him 45 minutes just to check in one person. room was out of shampoo and shower gel. online it states you get a balcony, but door was locked, asked to move rooms and was never called back, given horrible view of a torn up parking lot. only positive is the boulevard grill has a great staff
August 8, 2014
Rated 4 out of 5 by RoadTrip4545 Quick Baseball Trip
I came down from MN for one Twins game. I thought since it was right across the street from the stadium it would be a good spot to stay and I was right. Got in at 430, checked in, went up to room, went to game walked back had a drink in the bar, went to bed, got up next morning and headed back home. The only small thing was the bar stopped serving food at 10pm, and I was still a little hungry but it wasn't a big deal for a Wed night. It was great short trip, I should have stayed another night.
August 4, 2014
Rated 2 out of 5 by knorp not a good value
soap and shampoo dispensers were empty, the toilet didn't flush , almost slipped and fell in the bathtub, took for ever to check in
August 10, 2014
Rated 5 out of 5 by crgrcg5 Helpful Staff
We had booked on line, however, the reservation did not confirm. When we checked in the desk clerk and manager were very helpful in resolving the problem and getting us checked in.
August 9, 2014
Rated 4 out of 5 by dnats Great staff
Great stay. Walking distance to Kauffman and Arrowhead stadiums. The staff was excellent especially Tre and Michelle. Nice room, restaurant. Close to K.C. attractions.
August 9, 2014
Rated 1 out of 5 by airelav Not clean!
I arrived 3 hours after check in to find the room I checked into was completely filthy. The bed looked made but there were used towels on the loveseat, chair and in the bathroom. There were used linens on the loveseat, and unflushed urine in the toilet.
I called the front desk and they sent a housekeeper to clean the room and she balked at my request to get the bed made up with new sheets. (I could not trust those sheets were clean as dirty as the room was.) After I attempted to call the front desk, she did it.
We stayed for 2 days and they never came back to clean the room or give us fresh towels. I have stayed at 4 points before and enjoyed my stay.
October 23, 2013
Rated 3 out of 5 by Baseball1 Ball Game
The hotel has a very convient location. You can walk to the ball park.
However, the hotel was not up to Four Points level at this time. Our room did not have bottled water, or a hair dryer. The air conditioner was very loud with a rattling sound. The humidity was high.
The oatmeal on the buffet was cold, and I had to go to the lobby to warm it in a microwave.
The location overrides the improvements needed.
August 3, 2014
Rated 3 out of 5 by MKG55 4 Points Sheraton
The hotel was what I expected. I chose it because it is close to the baseball park. I am more of a downtown person and should have stayed downtown.
The staff that was there was very attentative, but they were under staffed, especially in the bar.
It would be nice if they had a shuttle service to the ballpark.
August 4, 2014
Rated 5 out of 5 by cmsu dddd
Pleasant experience. Clean, comfortable room at a very reasonable price. Friendly, helpful staff.
August 3, 2014
Rated 4 out of 5 by Jonny5569 This hotel was nice....but
Everything was nice and clean and whatnot....however the breakfast buffet was not up to par. Save your money and go to the local restaurant. As someone in the restaurant business, it seemed that the containers that they kept the food in had no way of keeping the food warm. Everything was cold.
August 1, 2014
Rated 5 out of 5 by RichSPG Enjoyed my Stay
Your staff was very kind and helpful! The Breakfast was great and my room was clean and up to date. I will defiantly be staying here when I return to the area!
August 2, 2014
Rated 4 out of 5 by BertrandRussell Room was clean and comfortable
The hotel was clean and the room was nice. No problems there at all. The breakfast was not very good though. Not worth the price that is charged for it. The food was cold. Otherwise our stay was pleasant.
July 31, 2014
Rated 2 out of 5 by klick Hair in the bathtub drain.
Bathtub wouldn't drain. I grabbed a little toilet paper to pull it out, and it kept coming and coming. Absolutely disgusting. When maintenance came to remove it an hour later (I had to wait an hour to shower) he downplayed it and didn't even sanitize the tub after...yuck!!! Obviously it hadn't been cleaned in a few years.
July 29, 2014
Rated 5 out of 5 by RLM55Conway A Must Stay
The hotel is conveniently located and the rooms were magnificent! We especially enjoyed the bottled water left for us each night for the next day. The food from the grill was excellent. The staff was very friendly and accommodating. If we are in Kansas City again, we would definitely stay here again. Great stay!
June 9, 2014
Rated 4 out of 5 by KathySA Great place to stay for the Royals Game! You can walk across the road!!
The Maid had left No coffee for us!! Nothing against the Hotel but your Maids need to pay attention to this for us coffee drinkers!! Why bother leaving me cream, sugar, cups and No Coffee!! Should be refilled every morning!!
July 29, 2014
Rated 5 out of 5 by ashleyR clean, friendly and comfortable
staff was very helpful and knowledgeable. Quick and painless check in ..... excellent service.
July 30, 2014
Rated 3 out of 5 by foxy2d Staff needs to be more attentive
love the location. Rooms are small and we called down to guest services for certain things, they never responded back.
July 28, 2014
Rated 3 out of 5 by RJS999 very average hotel
Black mold in the shower of room 500
July 26, 2014
Rated 5 out of 5 by mellimel One of the BEST in Kansas City!
I don't quite know where to start, but I wanted to share our experience. After having to check out of another hotel in town because of mold issues in the room, we drove for hours around town to find a place that would be able to accommodate our needs. Then at 1:00 in the morning, we came across this gem of a hotel! The rooms were clean and comfortable, and the front desk staff were over-the-top! Especially super sweet Deidra, who made it possible for us to stay a third night, when previously all the rooms were booked! We frequently visit Kansas City a lot, and this is definitely going to be our go-to hotel!
June 24, 2014
Rated 4 out of 5 by fit2betai If you're headed to a game, this is the place to stay!
While the hotel was average, the staff and location made up for this shortcoming. The staff was absolutely delightful - helpful, friendly, and extremely willing to assist in any way possible. The hotel is located directly across the road from both Kauffman and Arrowhead. My husband and I attended a game at Arrowhead and we were able to leave our car at the hotel after we checked out and went to the game. That savings of $27 for parking at the game alone was enough to sell us on the hotel for games moving forward!
October 28, 2013
Rated 2 out of 5 by ducatiguy Only if there's no place left
I recently stayed at this hotel. Check in was a little slow. The staff was friendly but it took a moment to get checked in.
The room wasn't as clean as one would hope. The room was modern and not worn. However, the shower was dirty and the linens didn't seem overly clean.
The low point was the restaurant. Again, the staff there was friendly but slow service and subpart food. My burger was dry. I don't eat cheese and asked for my burger to come without cheese. When it arrived, pieces of cheese were still stuck to it from them scraping it off.
If you NEED a place to stay, this would be a place.
June 25, 2014
Rated 2 out of 5 by Disgruntledguestwontretur Won't stay there again.
This hotel has a very run-down look from the outside. Inside has been renovated but the common areas were not clean. Room was clean. I was given a handicapped room on the "Recreational" Level, which meant the basement where the pool and workout room were located. Not thrilled with the teenagers loudly running up and down the halls until very late at night. Room had no iron or ironing board - a problem for the business trip I was on. The staff was able to locate an iron for me, but it seemed like I was really putting them out to ask for such a thing. Won't stay there again.
June 28, 2014
Rated 1 out of 5 by Yarziur Close to Stadiums
My worse stay of any SPG affiliated place I have ever been to.
July 20, 2014
Rated 4 out of 5 by Trainee2014 Clean Rooms
The rooms were very clean and nice and cold. TV reception in my room was a little sketchy but most channels came in.
July 18, 2014
Rated 4 out of 5 by amjdej1208 Staff made this experience wonderful!
The most outstanding feature of this hotel was its wonderful staff. Tre interacted with our boys baseball team so well and they thought he was the best. Every time you ran into someone on staff they asked how our stay was going. We thoroughly enjoyed our stay here and would definitely come back!
July 14, 2014
Rated 4 out of 5 by kirk47 4 Points gets 4 Stars
Second stay in a month. Great proximity to the stadium and very friendly staff. Laranne and Keith at the Boulevard Lounge were fantastic. Great service and very friendly. We will be back for football season.
July 13, 2014
Rated 2 out of 5 by Burtsr KS City
Had to change rooms because phone line didn't work. Then new room had no thermostat. Wasn't until about 4 hours and another phone call that we got a thermostat.
Rug in room as stained.
There were no towels in pool area.
Hotel did discount room.
July 12, 2014
Rated 5 out of 5 by cbpa Weekend
Enjoyed the stay. The staff were wonderful too!
July 13, 2014