Rated 5 out of 5 by IF52210 Excellent Customer Service
Upon arriving at the hotel I noticed that I was given a room that wasn't what I thought I had booked, the front desk attendant promptly remedied the situation and was able to move my wife and I to the respected room. The amenities available are ample; nice sized pool, large workout room compared to most hotels, nice patio area for each room, comfortable seating area, adequate parking and a restaurant on site.
December 2, 2014
Rated 5 out of 5 by Wichitagolfers4 Club was closed
Got in late and wanted a snack and an adult beverage. The Club was closed, it was about 9:30PM . Front desk advised a shop about a block away where I could purchase beverage. Took back to the extremely comfortable room, All was good.
November 23, 2014
Rated 4 out of 5 by Geo56 Pleasant and affordable
Stayed 5 nights on business. Hotel staff very friendly and helpful, especially front desk staff. Room was quiet, comfortable, and clean. Had dinner in the sports bar / restaurant only once. One bartender working, no wait staff. Ordered Caesar salad. Sorry, but McDonald's has better quality salads than this restaurant. Coffee in the lobby in the morning was pretty good. I will stay at this hotel on future visits to Kansas City.
November 21, 2014
Rated 5 out of 5 by Chiefsfan Go KCChiefs
Excellent place for Royals or Chiefs games!
November 18, 2014
Rated 5 out of 5 by Royalsfan Great Experience, Fun, Rooms were Awesome
I had a great experience at this hotel the moment I walked in.
Vallerie welcomed me when I came in and took care of my reservation.
The GM Rey Garza asked me how they were doing with my stay at Four Points.
Lorrine is the bar was pleasant and made everyone is the bar feel special and was having a GREAT TIME!!!!!!!
I WILL COME BACK WHEN I'M IN KC
October 31, 2014
Rated 2 out of 5 by PS314 Needs work
We stay at SPG/Four Points at least twice a year. It's our preferred hotel. This one needs work. Several lights down the hallway were missing covers or broken. We had two adjoining rooms; neither had body wash in the shower. The drain in the shower had the plug in it; when I removed it a couple of very long, dark hairs came out with it. When we ordered food to the room the very nice, but clearly inexperienced woman who dropped it off told us she had no idea what she was doing.
October 30, 2014
Rated 3 out of 5 by Wayno55 Not what I expected
Front desk staff was nice. Room was not ready when I tried to check in. Paid in advance and room was not ready. Finally got checked in and the room smelled like smoke. It was a good location if going to a Chiefs or Royals game. Really expected more for the price.
October 28, 2014
Rated 2 out of 5 by Sunnyd27 It could have been better
Hotel seems run down and old. No ice makers on any floor but the 1st. Staff was not welcoming. Local calls are not free.
October 20, 2014