Rated 2 out of 5 by Disgruntledguestwontretur Won't stay there again.
This hotel has a very run-down look from the outside. Inside has been renovated but the common areas were not clean. Room was clean. I was given a handicapped room on the "Recreational" Level, which meant the basement where the pool and workout room were located. Not thrilled with the teenagers loudly running up and down the halls until very late at night. Room had no iron or ironing board - a problem for the business trip I was on. The staff was able to locate an iron for me, but it seemed like I was really putting them out to ask for such a thing. Won't stay there again.
June 28, 2014
Rated 5 out of 5 by mellimel One of the BEST in Kansas City!
I don't quite know where to start, but I wanted to share our experience. After having to check out of another hotel in town because of mold issues in the room, we drove for hours around town to find a place that would be able to accommodate our needs. Then at 1:00 in the morning, we came across this gem of a hotel! The rooms were clean and comfortable, and the front desk staff were over-the-top! Especially super sweet Deidra, who made it possible for us to stay a third night, when previously all the rooms were booked! We frequently visit Kansas City a lot, and this is definitely going to be our go-to hotel!
June 24, 2014
Rated 2 out of 5 by ducatiguy Only if there's no place left
I recently stayed at this hotel. Check in was a little slow. The staff was friendly but it took a moment to get checked in.
The room wasn't as clean as one would hope. The room was modern and not worn. However, the shower was dirty and the linens didn't seem overly clean.
The low point was the restaurant. Again, the staff there was friendly but slow service and subpart food. My burger was dry. I don't eat cheese and asked for my burger to come without cheese. When it arrived, pieces of cheese were still stuck to it from them scraping it off.
If you NEED a place to stay, this would be a place.
June 25, 2014
Rated 2 out of 5 by Stlfanvic This hotel needs a new front desk area
Checked in after 5:00 pm and was told I could only have one of the 2 rooms I reserved. Only when I said I had booked well in advance and was an SPG member did I get my second room. Sort of dumpy front desk area. Parking lot had huge pot hole at one end and looked like it hadn't bee resurfaced in years. Not my favorite Sheraton that's for sure
June 30, 2014
Rated 4 out of 5 by Billybob62 Excellent area
This hotel is an excellent location for going to the sports events at the Kansas City Sports Complex. The checkin staff was very helpful and courteous.
June 30, 2014
Rated 3 out of 5 by Riley30 This hotel was an under performer
For the price we paid we should have at least received a free breakfast. Went to the Royals game and there is no shuttle service. It's not that far unless you have to walk to the other side and you're elderly! By the time we got back from the game the restaurant was closed! Room was nice enough but hallway was dirty.
June 29, 2014
Rated 4 out of 5 by IP54 Good place to stay
This hotel is a good comfortable place to stay. I would stay here again.
June 30, 2014
Rated 2 out of 5 by NotASheraton Not a Sheraton!
Not what I would have expected from a Sheraton Hotel.
The overall appearance inside and out was less than desireably.
Hotel attendant was pleasant but was not professionally dressed or groomed.
Hallways were not cleared of debris
Room in need of refresh and update
Waitress was very pleasant but the breakfast was just OK
Sorry, but I would not recommend or return.
This hotel was a poor representation of a Sheraton.
June 27, 2014