Rated 1 out of 5 by airelav Not clean!
I arrived 3 hours after check in to find the room I checked into was completely filthy. The bed looked made but there were used towels on the loveseat, chair and in the bathroom. There were used linens on the loveseat, and unflushed urine in the toilet.
I called the front desk and they sent a housekeeper to clean the room and she balked at my request to get the bed made up with new sheets. (I could not trust those sheets were clean as dirty as the room was.) After I attempted to call the front desk, she did it.
We stayed for 2 days and they never came back to clean the room or give us fresh towels. I have stayed at 4 points before and enjoyed my stay.
October 23, 2013
Rated 5 out of 5 by IF52210 Excellent Customer Service
Upon arriving at the hotel I noticed that I was given a room that wasn't what I thought I had booked, the front desk attendant promptly remedied the situation and was able to move my wife and I to the respected room. The amenities available are ample; nice sized pool, large workout room compared to most hotels, nice patio area for each room, comfortable seating area, adequate parking and a restaurant on site.
December 2, 2014
Rated 5 out of 5 by Wichitagolfers4 Golfing trip
For the past 3 years we have been coming to the 4 points at sports complex location, The hotel is clean, most comfortable and very convenient to anywhere in KC . Dee Dee the very vibrate and friendly host at the front desk and is one of the many reasons of our return to that location, What a delight. Great place. Don't miss this gem and tell Dee Dee , the water is free , not $10.00
September 18, 2014
Rated 4 out of 5 by fit2betai If you're headed to a game, this is the place to stay!
While the hotel was average, the staff and location made up for this shortcoming. The staff was absolutely delightful - helpful, friendly, and extremely willing to assist in any way possible. The hotel is located directly across the road from both Kauffman and Arrowhead. My husband and I attended a game at Arrowhead and we were able to leave our car at the hotel after we checked out and went to the game. That savings of $27 for parking at the game alone was enough to sell us on the hotel for games moving forward!
October 28, 2013
Rated 4 out of 5 by Geo56 Pleasant and affordable
Stayed 5 nights on business. Hotel staff very friendly and helpful, especially front desk staff. Room was quiet, comfortable, and clean. Had dinner in the sports bar / restaurant only once. One bartender working, no wait staff. Ordered Caesar salad. Sorry, but McDonald's has better quality salads than this restaurant. Coffee in the lobby in the morning was pretty good. I will stay at this hotel on future visits to Kansas City.
November 21, 2014
Rated 5 out of 5 by RLM55Conway A Must Stay
The hotel is conveniently located and the rooms were magnificent! We especially enjoyed the bottled water left for us each night for the next day. The food from the grill was excellent. The staff was very friendly and accommodating. If we are in Kansas City again, we would definitely stay here again. Great stay!
June 9, 2014
Rated 5 out of 5 by Wichitagolfers4 Club was closed
Got in late and wanted a snack and an adult beverage. The Club was closed, it was about 9:30PM . Front desk advised a shop about a block away where I could purchase beverage. Took back to the extremely comfortable room, All was good.
November 23, 2014
Rated 5 out of 5 by Vikingman1 Hotel Staff
I stayed at this hotel while visiting my Aunt before she passed away. The staff there were exceptional. They were very friendly, caring and helpful. They gave me coupons for breakfast and dinner. Joey was always checking on me to make sure everything was OK. Lorraine in the Dining Room/Bar was one of the friendliest and helpful people I met while in KC. I will definitely stay at this hotel again, given the opportunity. I even extended my reservation by one night so my cousin and her boyfriend would have a p[lace to stay for the night. The staff made the reservation while I was standing there and at the same rate.
September 29, 2014