Rated 5 out of 5 by Hide14 Very friendly staff
I was satisfied with stay at the hotel.
Staff is kind and friendly.
The room and facility are also clean and good.
October 9, 2014
Rated 5 out of 5 by Vikingman1 Hotel Staff
I stayed at this hotel while visiting my Aunt before she passed away. The staff there were exceptional. They were very friendly, caring and helpful. They gave me coupons for breakfast and dinner. Joey was always checking on me to make sure everything was OK. Lorraine in the Dining Room/Bar was one of the friendliest and helpful people I met while in KC. I will definitely stay at this hotel again, given the opportunity. I even extended my reservation by one night so my cousin and her boyfriend would have a p[lace to stay for the night. The staff made the reservation while I was standing there and at the same rate.
September 29, 2014
Rated 2 out of 5 by Mikemack99 Nothing Works
HD TV no HD channels (only about 12 TV Channels) No soap or shampoo in rooms very poor for a Sheraton Four Points Kansas City, MO Needs work.
October 6, 2014
Rated 5 out of 5 by Wichitagolfers4 Golfing trip
For the past 3 years we have been coming to the 4 points at sports complex location, The hotel is clean, most comfortable and very convenient to anywhere in KC . Dee Dee the very vibrate and friendly host at the front desk and is one of the many reasons of our return to that location, What a delight. Great place. Don't miss this gem and tell Dee Dee , the water is free , not $10.00
September 18, 2014
Rated 5 out of 5 by Tabby14 Comfortable hotel
Really enjoyed my stay, comfortable and reasonably priced. Will be staying again. Really close to sports complex
September 30, 2014
Rated 2 out of 5 by bugchaser2 Rooms - Great, Staff and Restaurant - Very POOR!
Rooms are clean and very nice. The staff is poor. The restaurant should be avoided. It is understaffed and VERY poor service. Food is awful, undercooked and not as described in the menu. No other eating places close by, which makes this hotel an unsatisfactory place to stay. Unfortunately, it is close to the stadiums so there are few other options. If you don't mind driving to the games, stay somewhere else.
September 16, 2014
Rated 1 out of 5 by NotStayingHereEverAgain Just. Plain. Dirty.
Common areas (hallways) were filthy. Carpets needed to be cleaned and trash picked up.
First room was completely unsatisfactory. Carpet stained, trash on floors, hairs in sink and tub. And the best part was the comment card from the previous guest was left on the desk. It gave the room a horrible review as well. We moved to another room that was only marginally cleaner.
It was scary how far off this experience was from a typical Starwood stay. This hotel needs serious help.
September 8, 2014
Rated 1 out of 5 by airelav Not clean!
I arrived 3 hours after check in to find the room I checked into was completely filthy. The bed looked made but there were used towels on the loveseat, chair and in the bathroom. There were used linens on the loveseat, and unflushed urine in the toilet.
I called the front desk and they sent a housekeeper to clean the room and she balked at my request to get the bed made up with new sheets. (I could not trust those sheets were clean as dirty as the room was.) After I attempted to call the front desk, she did it.
We stayed for 2 days and they never came back to clean the room or give us fresh towels. I have stayed at 4 points before and enjoyed my stay.
October 23, 2013