Rated 5 out of 5 by IF52210 Excellent Customer Service
Upon arriving at the hotel I noticed that I was given a room that wasn't what I thought I had booked, the front desk attendant promptly remedied the situation and was able to move my wife and I to the respected room. The amenities available are ample; nice sized pool, large workout room compared to most hotels, nice patio area for each room, comfortable seating area, adequate parking and a restaurant on site.
December 2, 2014
Rated 1 out of 5 by airelav Not clean!
I arrived 3 hours after check in to find the room I checked into was completely filthy. The bed looked made but there were used towels on the loveseat, chair and in the bathroom. There were used linens on the loveseat, and unflushed urine in the toilet.
I called the front desk and they sent a housekeeper to clean the room and she balked at my request to get the bed made up with new sheets. (I could not trust those sheets were clean as dirty as the room was.) After I attempted to call the front desk, she did it.
We stayed for 2 days and they never came back to clean the room or give us fresh towels. I have stayed at 4 points before and enjoyed my stay.
October 23, 2013
Rated 4 out of 5 by Geo56 Pleasant and affordable
Stayed 5 nights on business. Hotel staff very friendly and helpful, especially front desk staff. Room was quiet, comfortable, and clean. Had dinner in the sports bar / restaurant only once. One bartender working, no wait staff. Ordered Caesar salad. Sorry, but McDonald's has better quality salads than this restaurant. Coffee in the lobby in the morning was pretty good. I will stay at this hotel on future visits to Kansas City.
November 21, 2014
Rated 5 out of 5 by Wichitagolfers4 Club was closed
Got in late and wanted a snack and an adult beverage. The Club was closed, it was about 9:30PM . Front desk advised a shop about a block away where I could purchase beverage. Took back to the extremely comfortable room, All was good.
November 23, 2014
Rated 5 out of 5 by Chiefsfan Go KCChiefs
Excellent place for Royals or Chiefs games!
November 18, 2014
Rated 5 out of 5 by Wichitagolfers4 Golfing trip
For the past 3 years we have been coming to the 4 points at sports complex location, The hotel is clean, most comfortable and very convenient to anywhere in KC . Dee Dee the very vibrate and friendly host at the front desk and is one of the many reasons of our return to that location, What a delight. Great place. Don't miss this gem and tell Dee Dee , the water is free , not $10.00
September 18, 2014
Rated 2 out of 5 by PS314 Needs work
We stay at SPG/Four Points at least twice a year. It's our preferred hotel. This one needs work. Several lights down the hallway were missing covers or broken. We had two adjoining rooms; neither had body wash in the shower. The drain in the shower had the plug in it; when I removed it a couple of very long, dark hairs came out with it. When we ordered food to the room the very nice, but clearly inexperienced woman who dropped it off told us she had no idea what she was doing.
October 30, 2014
Rated 5 out of 5 by Royalsfan Great Experience, Fun, Rooms were Awesome
I had a great experience at this hotel the moment I walked in.
Vallerie welcomed me when I came in and took care of my reservation.
The GM Rey Garza asked me how they were doing with my stay at Four Points.
Lorrine is the bar was pleasant and made everyone is the bar feel special and was having a GREAT TIME!!!!!!!
I WILL COME BACK WHEN I'M IN KC
October 31, 2014