Rated 2 out of 5 by dare2dreambig Needs Improvement
On arrival didn't get a friendly greeting or recognition of our SPG.
We could not open our room door. Security had to help us. Security also had trouble opening the door. He finally figured out the "trick" to opening the door. Not good.
Next day our room was not taken care up. We can only guess that Housekeeping also didn't know the "trick" to the door.
Gym also need attention. Video on some of the machines was very poor "Snowy". Water Cooler was never filled the whole time we were at this hotel.
August 27, 2014
Rated 2 out of 5 by Lorianne99 KC sports complex
This hotel someones car was broken into and they acted like it was an everday thing I fell in parking lot and no one even offered any help help the day person has no personality. She refused to give pen and paper the computer and lobby areas are very uncomfrotable
August 23, 2014
Rated 5 out of 5 by DenisK0814 Great short stay, we'll be back!!
We weren't disappointed. This is not a new hotel, or a fancy resort hotel but the staff and customer service and the cleanliness of the rooms were superb. We were expecting a nice, family oriented, pet friendly hotel and we were more than pleasantly pleased. Check in was fast and efficient, even if I was wearing an Oakland Athletics shirt across the street from Royals stadium. The surcharge of supporting a different team did not materialize on the bill as threatened by the front desk clerk, LOL. The bar/restaurant was very nice and I wish we had more opportunity to enjoy it. When we come back to Kansas City to see an A's vs Royals game the Four Seasons will be at the top of our list to check for availability.
August 17, 2014
Rated 4 out of 5 by jamie93 This hotel is a great place.
This is our second year staying at this hotel. Its right across from the stadium, we don't have to go far. The staff was very nice and friendly, if we needed something they would help us. We will be back again.
August 15, 2014
Rated 3 out of 5 by jlk961 close to stadiums
Have stayed at another motel in this area before decided to try the Sheraton this time. It was obvious to me that the Sheraton is trying to present itself as a good motel but falls short in some areas. The cleanliness of the rooms was not up to basic par ( hair on the bathroom floor, no towels left after the roomed cleaned and our carpet always felt damp). I realize that the building itself is aging and needing stuctural updating. The location is great for the stadiums and for this reason my wife and I may come back.
August 11, 2014
Rated 2 out of 5 by mdfelin Location, location, location
This Four Points is all about the location. And the staff. But very else.
We stayed at this location due to its close proximity to Kauffman Stadium (5-8 minute walk). Upon arriving, we were warmly greeted by Trey.
Unfortunately, the room and the general state of the hotel did not match the staff. One of the hand towels in the bathroom had stains that looked like old blood that didn't wash out. The shampoo and shower gel dispensers were empty. The next day, housekeeping didn't leave any new towels.
Fortunately my husband and I are heavy sleepers because air conditioning unit was so loud that it sounded like we left the vacuum on for half the night.
The onsite restaurant when we visited only after the game only had 2 food items but the bar was opened so that's good.
If we were to ever visit Kansas City again, I will opt to stay further away and just drive to the ballpark.
August 11, 2014
Rated 3 out of 5 by ReviewerNY Fine, but not great customer service
The room was fine, although I was disappointed by the lack of customer service. There was no body wash in our shower dispenser on either day. Also, the pool didn't have any towels both times we went. This meant that we had to use our room towels. I had to request additional towels three times before I actually received them. The staff was courteous, but not very effective. The hall was littered with dirty sheets and towels all day long. There are several hotels to stay at around the area, I probably wouldn't come back due to the fact that simple things weren't well handled.
August 4, 2014
Rated 3 out of 5 by Drewski36 Location, location, location
Not too many bells and whistles at this hotel; it offers a good night's sleep but, by far, the best part of the hotel is its location if you are coming for a Chiefs and/or Royals game. If so, this is the place to stay.
August 10, 2014