Rated 1 out of 5 by Verified Reviewer DO NOT STAY HERE
I love staying at Sheridan's--so much so that I argue with my partner who prefers to stay at another hotel chain'. This was unlike any Sheridan experience I have ever encountered. The AC in our room was barely functioning during an extreme Kansas City heat wave. I tried to call the front desk to report it and the phone in our room also didn't work. I visited the front desk, they said someone would check it out but that the hotel was booked so we could not be moved. We left for the baseball game, returned, and the AC issue had not been fixed. Then we went to your workout facility. The facility was nice, except the water cooler was empty. We thought no big deal and went upstairs to purchase bottled water from your snack center by the front desk. They informed us they were sold out of water and nothing could be done. There was no vending machine in the hotel either. The WORST issue came the next day. We left our hotel room at 10:15 AM. I mentioned to the maids who were still in our hallway our room number and that we were leaving and would like service. When we returned at 4:30 PM our room had not been cleaned! I went to the front desk and the man working it (Tre) informed me the hotel was sold out and they had spent the time cleaning rooms they were trying to turn around for new checks in. He did not indicate or offer to have our room cleaned. Upon hearing this, my partner was quite upset and returned to the front desk. She mentioned she has never experienced a Sheraton encounter like this before and that she was unhappy. Tre agreed to have someone clean the room and recheck the AC while we were out for the baseball game. We returned and both issues had finally been addressed, although there was still no working phone and the shower would not fully turn on. Also many outlets in the room didn't work. Like I said, I generally love your facility. I am surprised by how this hotel is being run. It appears understaffed and falling apart physically in many ways. I want to stay in Sheridans in the future, but as mentioned above, it will now be more difficult to persuade my partner who prefers to stay in another hotel chain.
June 20, 2016
Rated 5 out of 5 by Layleen GOOD FRIENDLY STAFF
Even though the hotel was super busy when we came the staff was friendly and took care of all of my family needs the gentleman that helps me at night because of our big mess was on top of it! I also recommend this hotel to guest that are going to the game
February 23, 2016
Rated 3 out of 5 by HPHDenver Nice Experience
An average hotel for an older 4 Point property but the food and service turned out by the nearly empty grill made this overnight stay a pleasure. Kufdos to Maurice in the kitchen (who came to the table to see if everything was good) and to John who, although in experienced) worked his tail off.
October 24, 2015
Rated 2 out of 5 by Tucker12 Never again
we stayed at the hotel for 4 days and bedding was never changed, maid forgot to leave coffee, clean washclothes, and forgot to vacuum the floor. Hotel parking lot was being used by people going to the Royals game so had to park in very back of hotel, had a party of four elderly people with us parking was very inconvenient.
August 20, 2015
Rated 4 out of 5 by Arklatex Great location to ball games.
Stayed Aug 11,2015..I read the reviews prior to booking and understand you can't please everyone. My son and I were spending time together before he headed back to college and I was looking for a hotel close to the Royal's stadium.....great location for ball games.
The room was clean, walls were not thin(never heard the neighbors and it was games night and hotel was full), tub was clean, sheets were clean, had enough towels, air conditioner blew cold air.
The only down side I would say is that it would had been nice if the room had a small fridge and there was complementary breakfast. But all in all, it was a nice stay the staff was very friendly and I will stay again.
August 17, 2015
Rated 2 out of 5 by Indecorate Unfortunately unsatisfied
The hotel reception was wonderful, cheerful faces, and kind words. The room itself was clean. None of the accessible plug ins worked though so we had to charge our electronic devices in the bathroom. The air conditioner was superb, the breakfast was sad. By the time I went down there was barely anything to eat, and we were told upon reservation that it was to be a full breakfast. It was barely a continental. Not to mention 4 of the guests rooms had been double booked. The hotel restaurant bar staff struggled in Sat. Not their fault, but we heard all about an employee that quit. Overall it was a 2 star experience. Very disappointing for a Sheraton hotel.
August 16, 2015
Rated 2 out of 5 by Brown53 Needs improvements
We stayed here because of the close proximity to Arrowhead stadium for an event we were attending. That was about the only positive thing I can say about this hotel. Out of date, dirty, and way over priced are just a few of the negatives. I made this reservation clear back in December. Quoted one rate then, which was ridiculous but accepted it for the sake of the location. I was charged way above that. My advice: avoid this money pit!
July 30, 2015
Rated 1 out of 5 by SW63052 Close to the stadium, needs help!
Our check in time was 3pm June 19. Nine other groups were waiting for their rooms. We waited almost an hour and a half before we could get our room. Why was there a problem with all the King size bed rooms? Do they need to hire more staff to clean the rooms. The next morning, the shower gel was empty and only one small bar of soap was available. The Royals lost the game that night and you lost a future customer as well.
June 25, 2015