Rated 4.3 out of 5 by 168
Rated 2 out of 5 by gkaras spg loyalty means nothing
I don't understand why some properties don't understand that without SPG loyal clients, they would struggle to survive these days. G20 this week in Brisbane meant although there was better rooms available, there would be no upgrade for anyone as I was told when checking in!
Then i was waiting endlessly on the phone to have room service only to then go down stairs to The Eatery only to be told that the reason i was the only person dining was because the hotel occupancy rate was very low until later in the week when the G20 comes to Brisbane!!!! i rest my case!!!!
Hotel manager please take note and don't make excuses!!
November 10, 2014
Rated 5 out of 5 by mph17 This hotel was recommended and spoken highly of
We were looking for somewhere to stay in Brisbane for a romantic night and my son-in-law mum had stayed at the four points and highly recommended to stay there for its location to shopping and restaurants in the area.
We booked and never looked back as it was a awesome experience.
November 16, 2014
Rated 4 out of 5 by Siman Good value and location
The hotel is very new so all amenities and rooms are nice and new.
Blackout blinds are great with the early morning sun in Brisbane.
Staff were lovely and quick to help.
The open plan style bathroom isn't my cup of tea but probably the direction a lot of moderrn hotels are taking.
As a business traveller the desk chair wasn't the most comfortable seat to sit on for long period
November 14, 2014
Rated 5 out of 5 by Coomy Very proffesional
Stayed for 1 night and found it excellent. probably only gripe would be the $45 a night parking. Couldn't afford to say a week if you had to park your car for entite stay
November 10, 2014
Rated 5 out of 5 by lay51e Clean Good Location
Would stay again - but one blind is only a sheer curtain, so sun comes in early in the morning. Pillows not the most comfortable.
Very clean and comfortable
November 9, 2014
Rated 5 out of 5 by suse08 This Hotel has great features.
Very impressed with this Hotel, very comfortable, safe & secure. Would recommend to anyone.
November 8, 2014
Rated 1 out of 5 by Coxy No put to scratch
Interesting that my first review was not published, or pulled so I thought I better do this again in far less detail.
The front counter staff were not up to scratch and made for a very unpleasant stay for myself and other guests that I invited. The GM did sort things out after I left but if front end staff were properly trained in the first place there would have been no need for the GM to step in.
I stayed with other Platinum members as well and they were also thoroughly underwhelmed. I would only class it a one or two star SPG property.
October 18, 2014
Rated 4 out of 5 by Annie97 Business travel
Excellent option for inner city requirments and proximity to business district.
November 6, 2014