Rated 4.4 out of 5 by 21
Rated 5 out of 5 by Jeanette63 Another great stay with excellent staff.
As usual, the hotel staff were awesome. Ana at the front desk is always friendly and willing to help with special requests (we asked to be in a quiet part of the hotel as there was a wedding party staying over). Emma, our waitress for breakfast, was very efficient and delivered fresh scrambled eggs to our table when I noted that the eggs that I had taken were cold. Room service was fast and efficient. The cauliflower soup was very good as was the grilled cheese sandwich.
We stayed in an SPG king bed suite and had a quiet and pleasant night. Thanks again for another great stay.
July 21, 2014
Rated 4 out of 5 by Mike1951 Simple and comfortable
Room temperature was exceptional. I didn't have to play with it to keep from freezing or sweating. Set and forget! A little more light in the "working" area would have been very good. Bedroom lighting OK. Guest service personnel are exceptional and responsive. The food is good but is over priced. I do not like talking to Americans for reservations in Canada. The in house personnel can answer questions and they know what I need!
July 24, 2014
Rated 4 out of 5 by Takouhi Comfortable Hotel Indeed
The hotel is a great one, but it can use some features, in the bathroom, such as shelves to store the towels, instead of having them outside under the sink.
But the Bed Comfort is awesome and the staff is very attentive. Thank you!
July 23, 2014
Rated 4 out of 5 by biggz Wedding with friends
This hotel is conveniently located to the hall where i attended a wedding. Excellent location for all attending the wedding.
July 21, 2014
Rated 5 out of 5 by ernski65 wonderfull hotel
courteous staff.....clean hotel....good food....great location(central)for our needs
July 21, 2014
Rated 4 out of 5 by jess349 Great hotel but a few service gaps
Great stay however during my stay there were two incidents that concerned me. A large piece of trim fell off the wall during the night and I tripped over it leaving my room. This was quickly addressed. The second concern I have is regarding the water fountain in the gym. This water fountain has not been filled in at least 3 weeks! I've brought it up to staff and asked them to fill it however the water continues to not be filled. Otherwise, the staff were friendly and quick to act re: trim. They've also been very professional and helpful over the course of my several stays. I've stayed at this hotel several times and the staff have always been quick to offer assistance otherwise.
July 4, 2014
Rated 2 out of 5 by 4010 Very disappointed
Room with two beds VERY crowded. So crowded you could only watch TV from bed. No comfortable chairs to sit in. Lighting very poor. When AC came on it sounded like a truck coming through your room. When you looked out of the window all you saw was an old wooden fence and weeds. Just plain ugly. Attendent at breakfast was rude. We ordered a tower room and got a first floor in the old part. We should have complained at check in and checked the room before accepting occupancy but that is not who we are. VERY DISAPPOINTED IN OUR STAY. With all the new hotels goung up in the vacinity I guess we will not have to subject ourselves to this disappointment in the future.
June 28, 2014
Rated 5 out of 5 by Jeanette63 Fabulous hotel
Just spent 4 nights at this hotel and everything was great. Had stayed in this hotel before the conversion to a Four Points Sheraton and am very pleased with the changes including upgraded breakfast and lounge areas. The gym is larger with more extras - free water bottles and towels provided. There is an option to not have the bedding and towels changed in exchange for a $5 credit that can be used in the hotel. Great idea! I ordered room service two nights and the service was great - 30 minutes or free. The pulled pork sandwich with salad or fries was very good. Staff were all very pleasant, professional and went out of their way to be helpful.
I really like this hotel and would highly recommend it to those travelling for business or pleasure.
July 4, 2014