Rated 5 out of 5 by William61 Weekend getaway.
Great room and comfortable bed. Very helpful desk staff
September 24, 2014
Rated 5 out of 5 by Wayne23 Great stay
This was our second stay at the hotel and it was nothing short of excellent. There were some issues the first time we stayed here but the hotel staff more than compensated with their quick and generous responses. The suite was clean and most important on a hot day (and night) we could cool down the space very quickly, In fact, we noted how cool and comfortable even the public spaces were. Staff were welcoming and the breakfast buffet had everything you could need. Although the parking lot was quite full, there was accessible parking available and the hotel itself was very quiet. There was none of the banging of doors and people in hallways that you usually hear in a hotel. All in all, a terrific stay and our thanks to the hotel for looking after previous concerns.
September 5, 2014
Rated 5 out of 5 by Brenn Great Stay
I had a great overnight stay, the front desk clerk changed my room for me, so I didn't have to use stairs, upgrade room even, very nice. The hotel is clean and quiet. The pool is small but nice, and you can go there down elevator without having to go through lobby in your swim suit. Staff friendly.
August 11, 2014
Rated 4 out of 5 by PC11 Great Location
This new hotel is well situated - close to Hwy 85, UWaterllo, Laurier and the Mall across King St. It was nice and quiet, staff was prompt and helpful. Definitely return.
September 2, 2014
Rated 5 out of 5 by Jeanette63 Another great stay with excellent staff.
As usual, the hotel staff were awesome. Ana at the front desk is always friendly and willing to help with special requests (we asked to be in a quiet part of the hotel as there was a wedding party staying over). Emma, our waitress for breakfast, was very efficient and delivered fresh scrambled eggs to our table when I noted that the eggs that I had taken were cold. Room service was fast and efficient. The cauliflower soup was very good as was the grilled cheese sandwich.
We stayed in an SPG king bed suite and had a quiet and pleasant night. Thanks again for another great stay.
July 21, 2014
Rated 5 out of 5 by chefsamantha Short Stay
All staff were quite helpful and friendly.Facility was modern, clean wihh quiet surroundings.
Only one negative and this is the very small writing at the bottom of the food menu. I did not notice the 15% gratuity added to the bill. I thought this was for room service not the restaurant. The Credit Machine in the restaurant shows the total a well as a space for a gratuity(tip)so I was double tipping. No gratuity should be forced on a client. Service was very good though.
July 28, 2014
Rated 4 out of 5 by W5fun Floor space
The front desk staff was excellent. The room was big enough but the space between all the furniture was tight. The hot tub - jacuzzi had way too much chlorine but the pool was fine.
August 28, 2014
Rated 5 out of 5 by travelingTrees A Gem for a Stratford weekend Plus
I was excited about this visit before I got there inspired by the enthusiasm of the person I talked to when I called with a specific question. Kyle has a rare excitement that kind of explodes when you ask him about the hotels location and things to do. We were concerned about the distant from Stratford but with the help of this rising star we got excited about other things to do in St. Joeph's. Well, boy we sure had a great adventure and we will chose this again for our theater visits. There was one little issue and the person at the desk was just wonderful about it , really interested and caring-Starwood did it again!
August 5, 2014