Rated 1 out of 5 by SPG1 Hotel services need some work
We arrived after an 8-hour drive to find that the advertised onsite restaurant and bar were not open.. and the same the next day / evening without any explanation. When I finally inquired at the front desk I was told that some staff had quit and new staff had to be trained. It would have been nice to know this beforehand so that we could have revised our travel plans re stopping to eat beforehand. There was a breakfast buffet which was poor in both presentation (empty dishes, food spilled all over, tables not cleaned after the last guest etc) as well as choices (powdered scrambled eggs, burnt sausage one day and very greasy bacon the next, warm orange juice and so on) - probably the worst breakfast we have ever had in any establishment.
October 5, 2015
Rated 5 out of 5 by Ja22 The staff here is AWESOME!!!
We came to this hotel for a night to just get away from the daily routine and were celebrating our anniversary. We had 1 issue at the hotel, however the manager took care of the issue immediately. The staff went above and beyond to make our stay special. Thanks!! We would absolutely recommend this hotel, shopping and movies right around the corner
September 15, 2015
Rated 5 out of 5 by Colebay Best Experience , amazing Staff
I cannot tell you the last time I encountered such quality customer service and welcoming staff. I stay at hotels across Canada monthly .
This is the by far the best experience ive had and I had my family with me. Met and exceeded all our expectations.
Job Well Done.
Front desk Staff cannot tell you how impressive you unit is
August 18, 2015
Rated 5 out of 5 by Hilts53 Wonderful Staff
We were very pleased with the attentiveness of all the staff from Front Desk, to Kitchen to Cleaning Staff. They all went above and beyond to make our stay comfortable and enjoyable. We would certainly go back to this Hotel. Thanks.
August 4, 2015
Rated 2 out of 5 by frognut Happy Before but not now !
Was very disappointed that I had to pay an extra fee for parking !
Was on second floor where I had to go up & down stairs to get to & from my room. With a bad leg & my luggage this posed a problem!
July 27, 2015
Rated 2 out of 5 by Blackwood Poor service & SPG Recognition
Nobody at front desk for check-n. Had to wait some time for someone to show up. No SPG recognition whatsoever. No mention of Platinum breakfast amenity and no upgrade offered. Room, in fact, was across the hall from a doorway to a well used stairwell, which banged shut all night and especially the next morning. Room also musty. I was very disappointed as this is my second poor experience at this property (the first time they couldn't find my reservation, even though I had a copy of the confirmation with me).
June 22, 2015
Rated 4 out of 5 by Bahamas2015 Hotel
The staff was friendly . The breakfast pretty average. The pool was very nice. The hot tub was great our first night there but for the rest of the weekend it was not the temperature shifted and it was not very relaxing . We would stay there again as its a great place to stay if you need to do some shopping at the Mall. Great selection of restaurants in the area. :-)
June 1, 2015
Rated 3 out of 5 by Garneyb SPG program is poor
Mostly average hotel. Stayed during the Home Hardware market and they jacked up the rates by 50%. Paid for two rooms and they would only provide SPG points for one room.
April 23, 2015