Rated 5 out of 5 by Mark2027 Comfort in the midst of a move
My family was in transition, moving from one part of the country to another. Charleston, WV was a place we needed too stop for the night as we were traveling from one city to the next. In the midst of a move, a stressful time for any family, we found great comfort at the Four Points by Sheraton in Charleston, WV. The accomdations were great and the staff was outstanding. I recommend it highly.
September 12, 2014
Rated 5 out of 5 by 43no47 Excellent staff
Connie, Mia and rest of staff were excellent representatives for your brand. If I had a business in this town, I would steal them. Bar and restaurant were superior quality to other hotels in this price range. Nice river view. Will remember this stay when booking for next business trip.
September 5, 2014
Rated 4 out of 5 by Brady12 Best Four Points
Simply put this is the best Four Points hotel I have stayed at. Everything from the greeting from Brian to the property itself far exceeded anything I have come to expect from this brand. Little things, like a shuttle service to local restaurants, shows the thought behind this location.
If you are staying in Charleston, give this a try.
September 2, 2014
Rated 2 out of 5 by Disgruntled99 Do NOT EAT Here
I have never paid for a microwaved breakfast before. The eggs were reconstituted. The hash browns were dried out due to over microwaving. The only item made on site was the toast.
I will not stay nor will I recommend your establishment to anyone.
September 2, 2014
Rated 5 out of 5 by JoOnTheGo Thank you and Observations
We hosted our Family reunion and overall it was a great experience; staff were very attentive, environment was very comfortable and food and beverage excellent. I received positive feedback from attendees and want to laud the staff for their responsiveness and professional service throughout our visit.
I have visited this property prior to this event and found consistency in service! It was good to see so many business travellers staying at this lovely property. Location is perfect within walking distance to all attractions, restaurants and nightlife and it boasts the most accessible spot to the Boulevard and river walk
August 14, 2014
Rated 5 out of 5 by CinRan Already planning a return
This property shows everything and more from the Four Points brand.
-very quick and efficient check-in
-clean and very inviting entryway
-SPG Platinum: great recognition
-the room and suite was a good size, very comfortable, clean, well designed with the traveler in mind
-pool, shuttle to nearby areas, river view, and more added a touch of comfort
Overall, i would highly recommend this hotel as it exceeded all my expectations for a Four Points hotel. The location is great for access to the river parks and walk, downtown shops and restaurants, easy to all major roads, etc.
July 27, 2014
Rated 5 out of 5 by hct64 Conveniently located
Close to downtown businesses, State offices, and restaraunts
August 25, 2014
Rated 5 out of 5 by NPerry Charleston Riverfront Hotel
I recently traveled to Charleston, WV for my wife’s medical treatment at one of the local hospitals. We utilized one of the 3rd party reservation websites and this hotel was selected for our stay. The hotel is in excellent condition both externally and internally. It appears that the property has been recently renovated as most of the fixtures look new. The property is extremely well maintained and clean. The lobby area has ample seating for leisure, a bar, and restaurant area, all of which is very welcoming. The facility has an indoor pool, which I did not utilize during my stay, but my kids were impressed. The property has several conference rooms on the first floor. I saw the foyer area and entrance, but did not see the interior of the rooms. The facility has a small front parking lot, and a breezeway for unloading, but the majority of guests must utilize the three story parking garage behind the hotel (elevator access directly to the lobby from all 3 levels). I overheard the front desk staff advise guests the cost for parking was $10.00/night, however, due to my stay being medical in nature they waived my parking fees. I felt this was extremely courteous due to my personal circumstances. The lobby also had a nice variety of snack items beside the front desk available for purchase or directly charge to room.
My reservation was for a standard room, two double beds. The room was slightly larger than the average hotel room, which was nice for a family. It gave a little extra room for the kids to play and we weren’t stacked on top of each other. The rooms were very modern, and were equipped with a flat screen TV (around a 42” with HDMI input); large desk with rolling chair, lamp, and wired internet connection; cabinet with plenty of hangers and shelves for personal items, iron and ironing board; and a coffee maker. Wi-Fi was provided at no additional charge and was reasonably fast for public access internet. The only negative to the room was no mini-refrigerator/microwave. The hotel does have a LIMITED number of mini-refrigerators available upon request, but they had already been issued prior to my arrival. I have to complement the staff, however, as they made every effort to accommodate my needs. They brought a large container with ice to the room and the staff made sure we were well stocked with ice during our stay, which went above their responsibilities. The washroom amenities were standard, and a hair dryer was provided. The hotel definitely supports “green” efforts. Instead of the traditional single use bottles, the hotel uses locking dispensers for shampoo, conditioner, and body wash which I felt was economical. For every day a guest declines housekeeping, the hotel offers rewards in the form of gift certificates or additional hotel reward points. The room service menu was decent, reasonably priced, and the food was superb.
The most outstanding feature of this hotel is undoubtedly the staff. From check-in to check-out the staff was of the highest caliber. Every staff member had a smile, was courteous, and was always prepared to help. I have never been to a hotel were the staff was so courteous and willing to go out of their way to make sure you felt at home. The staff at this hotel function as a cohesive unit, and are to be commended for their efforts. Due to the nature of my stay I was in and out at all hours for several days, so I was able to interact with a lot of the staff. Everyone was very impressive to say the least.
The front parking area is on Kanawha Boulevard, and directly across from Haddad Riverfront Park, which hosts various outdoor activities throughout the year (often closing the street directly in front of the hotel to accommodate street vendors and pedestrians). The City of Charleston seems very good at balancing recreation and business, so the events don't seem to interfere with the hotel operations. The entrance to the hotel parking garage as well as one front lot entrance is on Laidley Street, so the closure of the Boulevard doesn't interfere with ingress/egress of the hotel. There was a concert, part of Live on the Levee, at the park one of the nights of our stay which was great as our room was riverfront and dead center of the park, and they were wrapped up before the kids’ bedtime. I was surprised when I came back to the hotel as I experienced the closure of the Boulevard first hand, but detours were well marked and side streets were still open to “local traffic” allowing access to the front lot and hotel parking facility, which is apparently reserved for hotel guests only as there was a parking attendant present during the special event.
I would highly recommend this hotel regardless of the itinerary. This hotel is extremely accommodating, has more than ample amenities, airport shuttle, and is within a reasonable walking distance from the Civic Center, Town Centre Mall, and Municipal Auditorium. The hotel is a short drive from other attractions local to the area.
July 20, 2014