Rated 5 out of 5 by JackB85 Just passing through Charleston
We were pampered with a lovely suite upgrade and being Platinum members received a full complimentary breakfast.
November 2, 2014
Rated 2 out of 5 by DJyaeir Waiting !
My 5 night stay at this reinvented site was lack-luster to say the least! I walked into my suite to find a half eaten sandwich still in the mini fridge (left by the previous guest) and it never got any better! This facility has had several owners and has been under "rennovation" for the past few years - I thought all the problems had been addressed, Nope! Still has mold in the windows. Great location, but still Not worthy of SPG status!
October 28, 2014
Rated 2 out of 5 by Reunion14 "Renovations" ?
Having stayed at this hotel before the "renovations", I have to say that I was extremely disappointed! The decor reminded me of dingy, drab 1950's. It resembled the look of a hospital from that era. The room was not clean, & the hallways & elevators were not any better. The exterior of the hotel was worse than the interior. The building was so ugly & uninviting! I expected much more, but felt like I was staying in a cheap highway motel. Our family has an annual reunion in this city, and I will recommend that we do not stay at this hotel in the future.
October 14, 2014
Rated 5 out of 5 by Christoph Simple choice in Charleston, WV
Very central, recently gut-renovated. Friendly staff. I cannot imagine staying anywhere else in Charleston WV.
October 20, 2014
Rated 4 out of 5 by mam0713 Nice but understaffed
Very nice room and comfortable quality bedding with a beautiful view of the water.
Good fitness equipment with free-weights (however a fan somewhere in the room would have been an added bonus). Wi-Fi and PC's with printing capabilities are available as well
The shuttle was unable to accommodate our timing for dinner reservations, so another shuttle would have been nice, and there was only 1 waitress for breakfast dining which almost made my son late for his job interview that morning..... so again, additional staff would have been great.
Otherwise, a nice hotel in a prime location for families, business travel, shopping, & dining.
May 14, 2014
Rated 4 out of 5 by 47chevy reservations
hotel was great, beds are wonderful, neat and clean.
October 16, 2014
Rated 5 out of 5 by CinRan Already planning a return
This property shows everything and more from the Four Points brand.
-very quick and efficient check-in
-clean and very inviting entryway
-SPG Platinum: great recognition
-the room and suite was a good size, very comfortable, clean, well designed with the traveler in mind
-pool, shuttle to nearby areas, river view, and more added a touch of comfort
Overall, i would highly recommend this hotel as it exceeded all my expectations for a Four Points hotel. The location is great for access to the river parks and walk, downtown shops and restaurants, easy to all major roads, etc.
July 27, 2014
Rated 2 out of 5 by 21Donna Location
I. Should have been told that a motorcycle convention was to be held there and outside the hotel when I made the reservation. I called the hotel directly to make the reservation. Very loud, hard to get parking, had to change driving route, got no sleep from other patrons noise, etc. yet, I was still charged for four nights. The physical room was fine, it was the location and no noise reduction from the hallway and window. I booked this hotel for the apparent ease of driving location and riverside acess and it eas away from most of downtown one way traffic, yet none of this held true and it was more expensive than other choices and no way private. Nothing like paying for no sleep for a hotel.
June 21, 2014