Rated 5 out of 5 by hct64 Conveniently located
Close to downtown businesses, State offices, and restaraunts
August 25, 2014
Rated 5 out of 5 by JoOnTheGo Thank you and Observations
We hosted our Family reunion and overall it was a great experience; staff were very attentive, environment was very comfortable and food and beverage excellent. I received positive feedback from attendees and want to laud the staff for their responsiveness and professional service throughout our visit.
I have visited this property prior to this event and found consistency in service! It was good to see so many business travellers staying at this lovely property. Location is perfect within walking distance to all attractions, restaurants and nightlife and it boasts the most accessible spot to the Boulevard and river walk
August 14, 2014
Rated 4 out of 5 by arch05 Good
I enjoyed my stay well enough. I did feel the staff could have been nicer or happier to see I'm giving them business, but aside from that I was satisfied well enough.
August 22, 2014
Rated 5 out of 5 by Diana35 Delightful surprise
I was very pleased with all aspects of the Four Points hotel in Charleston, WV. It is clean, rooms are large, bed is as comfortable as much higher priced hotels. However, the most outstanding elements were the people who worked there. All very friendly and helpful.
August 21, 2014
Rated 5 out of 5 by Moorsie Excellent front desk staff
We were in Charleston due to a death in the family. We stopped by even though the hotel was showing full online. Mia at the front desk was tremendous! When I told her I was an SPG Gold she said they couldn't refuse me, and she promptly found me a room at a great rate, and upgraded me as well. This was a great example of handling a valued customer in the way they should be. Grreat job Mia!!
August 18, 2014
Rated 5 out of 5 by JaneAW Weekend in Charleston
Hotel is lovely and situated on the bank of the Kanawha River. When we arrived on Friday evening there was a band playing in the band shell in front of the hotel. Everything quieted down by 9 pm and it was very quiet and peaceful/ Within easy walking distance of good restaurants. Would highly recommend this hotel.
August 18, 2014
Rated 4 out of 5 by Bobcat72 construction problems
Construction continues. My room was on the ninth floor under the condo renovations. When I checked in they did not give me any information that I may encounter "loud, I mean cannot hear the TV loud noise".
Started a nap after lunch but woke up to the drilling. Called down to front desk got a "am sorry they should be done by 5:30pm". Went to the front desk and they said that they had no control over the construction since the condos are not owned by the hotel. No offer of moving to another room was made. The rooms are nice got a RiverView and a free bottle of H2O since I am a Sheraton Member. No frig or micro in room, nice bed and pillows, ac is a window unit a bit noisy but better than the construction. Breakfast buffet was average but 10 bucks. Scrambled eggs, bacon, ham, pancakes. Later in the day the staff did offer a free breakfast voucher for the noise problem. Gina was a great staff member great recomendations for dinner. I was in town for the Antique Road Show.
August 18, 2014
Rated 4 out of 5 by Littlejimmy this hotel has great location
With the stage across the street it makes attending the concerts great. Bear inmind the music is very loud but does stop right at 9:30.
August 19, 2014