Rated 5 out of 5 by Jay66 One of the Better Four Points
This is a very good Four Points. Platinum recognition is very good, the rooms are very nice, location is excellent, and the service is good. I've stayed at many hotels in Charleston and this one is my go-to.
My only comment is that the breakfast service could be quicker. Us business travelers want to be in-and-out quick in the AM.
Keep up the good work.
July 14, 2015
Rated 5 out of 5 by TravelingMan Happy to see a Starwoods in Charleston...
This location snuck by me for the 18 months it had been open. I travel to WV a few times a year and simply missed it had been opened. Glad I found it. Terrific location in the heart of the city, near some great food and the river. I enjoyed an upgrade to a Suite on a high floor and the staff could not have been more friendly. Hotel looked brand new, though they told me they've been open for 18 months. Have my new WV spot now.
July 3, 2015
Rated 3 out of 5 by jeff ho hum
When I arrived I remarked about how nice the lobby area looked. It had a rustic look to it. Nicer than most Four Points. Got to the room and again it seemed nicer than most other Four Points. Upon further review however, not so nice. In the bathroom, the toilet leaked and left water on the floor every time it was flushed. The shower surround was a white vinyl subway tile 3 piece setup. Not a big deal, but the corners and bottom caulking was yellow (not white) and just globbed on. The air conditioner was amazingly loud that it made it difficult to sleep comfortably. I had 2 rooms and the kids said that the shower in the other room would change temperature and shut off completely at random.
Overall nice looking hotel from afar. Maybe I just lucked out and got the worst 2 rooms in the hotel.
June 29, 2015
Rated 5 out of 5 by avdan Staff and Room
Can't say enough about this hotel. What a great staff. From the front desk to the housekeepers. Even the chef came out to see if I was happy! My room was vey comfortable and always clean.
June 29, 2015
Rated 5 out of 5 by DannyJef Amazing Staff
The front counter staff were the best i have encountered in North America. I visit hotels every week of the year & i can honestly say i have never come across staff as friendly and helpful as Mia & Brian! Hotel is recently renovated and in a great location but it is the staff that i will remember.
May 27, 2015
Rated 3 out of 5 by Christina37 Great location
The hotel location is great. Right in the downtown Charleston area and right on the river.
May 4, 2015
Rated 4 out of 5 by LenMI Staff is Awesome
Stayed there four times this past year. Staff remembers my name is is always willing to go above and beyond. T'aja and Gina are the best.
December 6, 2014
Rated 3 out of 5 by MountainMomma Thanksgiving Travel
The look and feel of this hotel is AWESOME! The only negative experience I had with this hotel was the lack of a refrigerator and microwave within the room (I'm on a special diet). I requested a refrigerator and microwave when reserving and again at the time of check in. The staff was genuinely friendly and said they would have one delivered to my room ASAP. It didn' t happen. I called the front desk back after waiting several hours and they stated that they didn't have one form me. This ultimately caused a serious inconvenience and some of my food and medicine to spoil. Nor could I heat any of my meals. So lesson learned - Bring a cooler or upgrade to a suite. I still managed to have a wonderful time and will continue recommend this hotel.
December 1, 2014
Rated 5 out of 5 by JackB85 Just passing through Charleston
We were pampered with a lovely suite upgrade and being Platinum members received a full complimentary breakfast.
November 2, 2014
Rated 2 out of 5 by DJyaeir Waiting !
My 5 night stay at this reinvented site was lack-luster to say the least! I walked into my suite to find a half eaten sandwich still in the mini fridge (left by the previous guest) and it never got any better! This facility has had several owners and has been under "rennovation" for the past few years - I thought all the problems had been addressed, Nope! Still has mold in the windows. Great location, but still Not worthy of SPG status!
October 28, 2014
Rated 5 out of 5 by Christoph Simple choice in Charleston, WV
Very central, recently gut-renovated. Friendly staff. I cannot imagine staying anywhere else in Charleston WV.
October 20, 2014
Rated 4 out of 5 by 47chevy reservations
hotel was great, beds are wonderful, neat and clean.
October 16, 2014
Rated 2 out of 5 by Reunion14 "Renovations" ?
Having stayed at this hotel before the "renovations", I have to say that I was extremely disappointed! The decor reminded me of dingy, drab 1950's. It resembled the look of a hospital from that era. The room was not clean, & the hallways & elevators were not any better. The exterior of the hotel was worse than the interior. The building was so ugly & uninviting! I expected much more, but felt like I was staying in a cheap highway motel. Our family has an annual reunion in this city, and I will recommend that we do not stay at this hotel in the future.
October 14, 2014
Rated 5 out of 5 by Mark2027 Comfort in the midst of a move
My family was in transition, moving from one part of the country to another. Charleston, WV was a place we needed too stop for the night as we were traveling from one city to the next. In the midst of a move, a stressful time for any family, we found great comfort at the Four Points by Sheraton in Charleston, WV. The accomdations were great and the staff was outstanding. I recommend it highly.
September 12, 2014
Rated 5 out of 5 by 43no47 Excellent staff
Connie, Mia and rest of staff were excellent representatives for your brand. If I had a business in this town, I would steal them. Bar and restaurant were superior quality to other hotels in this price range. Nice river view. Will remember this stay when booking for next business trip.
September 5, 2014
Rated 4 out of 5 by Brady12 Best Four Points
Simply put this is the best Four Points hotel I have stayed at. Everything from the greeting from Brian to the property itself far exceeded anything I have come to expect from this brand. Little things, like a shuttle service to local restaurants, shows the thought behind this location.
If you are staying in Charleston, give this a try.
September 2, 2014
Rated 2 out of 5 by Disgruntled99 Do NOT EAT Here
I have never paid for a microwaved breakfast before. The eggs were reconstituted. The hash browns were dried out due to over microwaving. The only item made on site was the toast.
I will not stay nor will I recommend your establishment to anyone.
September 2, 2014
Rated 5 out of 5 by hct64 Conveniently located
Close to downtown businesses, State offices, and restaraunts
August 25, 2014
Rated 4 out of 5 by arch05 Good
I enjoyed my stay well enough. I did feel the staff could have been nicer or happier to see I'm giving them business, but aside from that I was satisfied well enough.
August 22, 2014
Rated 5 out of 5 by Diana35 Delightful surprise
I was very pleased with all aspects of the Four Points hotel in Charleston, WV. It is clean, rooms are large, bed is as comfortable as much higher priced hotels. However, the most outstanding elements were the people who worked there. All very friendly and helpful.
August 21, 2014
Rated 4 out of 5 by Littlejimmy this hotel has great location
With the stage across the street it makes attending the concerts great. Bear inmind the music is very loud but does stop right at 9:30.
August 19, 2014
Rated 5 out of 5 by Moorsie Excellent front desk staff
We were in Charleston due to a death in the family. We stopped by even though the hotel was showing full online. Mia at the front desk was tremendous! When I told her I was an SPG Gold she said they couldn't refuse me, and she promptly found me a room at a great rate, and upgraded me as well. This was a great example of handling a valued customer in the way they should be. Grreat job Mia!!
August 18, 2014
Rated 5 out of 5 by JaneAW Weekend in Charleston
Hotel is lovely and situated on the bank of the Kanawha River. When we arrived on Friday evening there was a band playing in the band shell in front of the hotel. Everything quieted down by 9 pm and it was very quiet and peaceful/ Within easy walking distance of good restaurants. Would highly recommend this hotel.
August 18, 2014
Rated 4 out of 5 by amcben great stay in Charleston, WV
Our stay at the Charleston Four Points was good overall...very friendly helpful staff, free parking, free internet, free tea/coffee in the lobby every morning, very comfy beds, new rooms nicely decorated, big tv...we didn't use the restaurant or bar but they have a buffet breakfast for $9.99 which looked adequate...the location is very good...right across from the Kanawha River and boardwalk, easy to find off of the freeway...walking distance to the Civic Center and the Macy's/Sears mall...our room was on the 10th floor overlooking the river...great view! The only issues we had with this hotel was that there was no in-room fridge and since we had driven 9 hours to get there we had many things we would have wanted to put in a fridge...and the room did not have a closet but instead there was a wardrobe-type of cabinet which was a little awkward...it would probably be difficult for people
needing a lot of room to hang things up...and the room was extremely noisy...we could hear SO much of the outside traffic, people talking on the street level and parking lot (even though we were on the 10th floor!) also people opening and closing their room doors...seems like the rooms do not have good soundproofing...there is an inside AC unit that is also extremely noisy...I would stay in this hotel again even with the noise issue...
August 18, 2014
Rated 4 out of 5 by Bobcat72 construction problems
Construction continues. My room was on the ninth floor under the condo renovations. When I checked in they did not give me any information that I may encounter "loud, I mean cannot hear the TV loud noise".
Started a nap after lunch but woke up to the drilling. Called down to front desk got a "am sorry they should be done by 5:30pm". Went to the front desk and they said that they had no control over the construction since the condos are not owned by the hotel. No offer of moving to another room was made. The rooms are nice got a RiverView and a free bottle of H2O since I am a Sheraton Member. No frig or micro in room, nice bed and pillows, ac is a window unit a bit noisy but better than the construction. Breakfast buffet was average but 10 bucks. Scrambled eggs, bacon, ham, pancakes. Later in the day the staff did offer a free breakfast voucher for the noise problem. Gina was a great staff member great recomendations for dinner. I was in town for the Antique Road Show.
August 18, 2014
Rated 5 out of 5 by Kenmore Excellent Sleep
I have stayed at Charleston four points before. When my wife and I were on our way back home we stayed there for 2 nights. have to tell you it was the best night(s) sleep I had on vacation. Definitely will be back.
August 14, 2014
Rated 5 out of 5 by Currie27 Great staff and location
We stayed for 4 nights and had a wonderful time. The staff is very helpful and friendly, we parked the car and walked to shopping, restaurants, farmers market, the State Capitol building. We had a wonderful stay and will definitely be going back for another visit. The free concert across the street on Friday night was a bonus.
August 14, 2014
Rated 5 out of 5 by JoOnTheGo Thank you and Observations
We hosted our Family reunion and overall it was a great experience; staff were very attentive, environment was very comfortable and food and beverage excellent. I received positive feedback from attendees and want to laud the staff for their responsiveness and professional service throughout our visit.
I have visited this property prior to this event and found consistency in service! It was good to see so many business travellers staying at this lovely property. Location is perfect within walking distance to all attractions, restaurants and nightlife and it boasts the most accessible spot to the Boulevard and river walk
August 14, 2014
Rated 5 out of 5 by Chiefcole300 Great Hotel (Only One issue)
My stay at this hotel was great, However I feel like the prices on the Food and/or Vending was WAY to high. $2.00 for a Reese's Peanut Butter Cup? And $4.00 for a Bowl of Cereal? The Menu Prices were way to High.
But again the overall stay was great, The staff was VERY welcoming, and friendly..
August 14, 2014
Rated 5 out of 5 by Lisa1205 Very pleased with our stay !!
Was very happy with our stay here from the staff to the building itself. I have no complaints at all. We were surprised when we called and asked for a rate because it was a downtown hotel. During that trip, every time we called a downtown hotel the rates were unreal. Until now. We got there at 6pm and they had a room and the rate was great! We will be back!
August 12, 2014