Rated 4 out of 5 by LenMI Staff is Awesome
Stayed there four times this past year. Staff remembers my name is is always willing to go above and beyond. T'aja and Gina are the best.
December 6, 2014
Rated 3 out of 5 by MountainMomma Thanksgiving Travel
The look and feel of this hotel is AWESOME! The only negative experience I had with this hotel was the lack of a refrigerator and microwave within the room (I'm on a special diet). I requested a refrigerator and microwave when reserving and again at the time of check in. The staff was genuinely friendly and said they would have one delivered to my room ASAP. It didn' t happen. I called the front desk back after waiting several hours and they stated that they didn't have one form me. This ultimately caused a serious inconvenience and some of my food and medicine to spoil. Nor could I heat any of my meals. So lesson learned - Bring a cooler or upgrade to a suite. I still managed to have a wonderful time and will continue recommend this hotel.
December 1, 2014
Rated 5 out of 5 by JackB85 Just passing through Charleston
We were pampered with a lovely suite upgrade and being Platinum members received a full complimentary breakfast.
November 2, 2014
Rated 2 out of 5 by DJyaeir Waiting !
My 5 night stay at this reinvented site was lack-luster to say the least! I walked into my suite to find a half eaten sandwich still in the mini fridge (left by the previous guest) and it never got any better! This facility has had several owners and has been under "rennovation" for the past few years - I thought all the problems had been addressed, Nope! Still has mold in the windows. Great location, but still Not worthy of SPG status!
October 28, 2014
Rated 5 out of 5 by Christoph Simple choice in Charleston, WV
Very central, recently gut-renovated. Friendly staff. I cannot imagine staying anywhere else in Charleston WV.
October 20, 2014
Rated 4 out of 5 by 47chevy reservations
hotel was great, beds are wonderful, neat and clean.
October 16, 2014
Rated 2 out of 5 by Reunion14 "Renovations" ?
Having stayed at this hotel before the "renovations", I have to say that I was extremely disappointed! The decor reminded me of dingy, drab 1950's. It resembled the look of a hospital from that era. The room was not clean, & the hallways & elevators were not any better. The exterior of the hotel was worse than the interior. The building was so ugly & uninviting! I expected much more, but felt like I was staying in a cheap highway motel. Our family has an annual reunion in this city, and I will recommend that we do not stay at this hotel in the future.
October 14, 2014
Rated 5 out of 5 by Mark2027 Comfort in the midst of a move
My family was in transition, moving from one part of the country to another. Charleston, WV was a place we needed too stop for the night as we were traveling from one city to the next. In the midst of a move, a stressful time for any family, we found great comfort at the Four Points by Sheraton in Charleston, WV. The accomdations were great and the staff was outstanding. I recommend it highly.
September 12, 2014