Rated 5 out of 5 by Malghanem Excellent experience
The past two days were wonderful. I truly felt that I was staying in a 5-star hotel. Services were excellent. Everybody was happy to serve and help. Upon my arrival there were some misunderstanding regarding my preferences, however they solve them on the spot. I was happy to experience such an outstanding service.
December 18, 2014
Rated 3 out of 5 by MAhmed The Hospitality was awful
I'm writing to give a brief on my experience with Four Points Riyadh, actually I had to major negative points
1- The majority of the staff are tough and dealing with guests in a very bad manner actually I'm shocked with such level of hospitality
2- Housekeeping quality was very poor
I stayed around 37 days in my last stay, the carpet was not cleaned during the whole period
and after cleaning the room I found the trash can not emptied and no tissues refilled
no spoons usually provided and when you ask the operator don't expect any response!!!
November 18, 2014
Rated 5 out of 5 by SSalaam excellent staff
For what it is, you won't find better. Always reliable, always understated but just what you need. The night shift manager Abdel Latif is always a delight to see. Happy, kind and extremely helpful, he makes the process of checking in a breeze and handles any situation with ease. World class.
November 22, 2014
Rated 5 out of 5 by Avnish If you are a business traveller you will love this hotel
My work requires me to travel frequently. When in Riyadh, I ensure that I go to this facility as it offers a) greatest gym (trust me I have tried many hotels in the country) b) good comfortable size rooms and above all great staff/ people. The staff members are very friendly and make the stay even more enjoyable. To name a few Ramy, Osman, Evans, Abdul, Asif, Ahmed on the front desk are amazing people. They are well supported by other staff members such as Cladeo, Essa, Swaleh, Mohammed, Parvez, Amelito etc. (I apologies if I have missed anyone from the list or misspelled their names). Truly they are like friends and family for me. I wish the hotel and the staff all the luck for the future.
May 19, 2014
Rated 2 out of 5 by Angela7652 Areas Need Improvement
The room smelt of food, reported all that was done was the cooker extract was left on the whole day. This did not resolve the issue.
The sheets smelt of smoke and so did the towels.
The bathroom average very tiny.
Airport pick up did not turn up although confirmed with the hotel. This is not the first time.
This was the least favorable room I have had in my stays here.
This is a nominated hotel by the company.
I am a GOLD SPG there was no fruit in the room as usual.
Breakfast no selection of yogurts.
Telephone from the room very poor no one answers the phone. Also reported before.
There is need for some real improvement in this hotel.
May 23, 2014
Rated 4 out of 5 by altaf67 Excellant Staff, excellant business Hotel
Please find my review of Four Points Riyadh after staying for a month. Overall i find this hotel pretty good in terms of location and excellent staff and facilities
Amazing Rooms, excellent staff . i would like to recommend the services provided by the some individuals below
Housekeeping staff: Herbert Cayunda
Restaurant Staff : Amelito
Front desk Manager : Ahmed Elrefai
1. Panorama Lounge is not worthy. Only cold foods are being served in the lounged. Have complained hotel staff several times to serve some hot foods but my request hasnt been entertained.
2. No Swimming pool , which is good to have .
April 19, 2014
Rated 5 out of 5 by JedRiyJed Best of its class in Riyadh
All services are good. In room dining could have more variaty. Guest room sofas need some deep cleening. Other than that, continued improvement is noticed.
May 10, 2014
Rated 5 out of 5 by ShoIq Hotel with great ambience
Great welcome,pleasant staff,comfortable stay and excellent amenities
May 17, 2014