Rated 5 out of 5 by ShoIq Hotel with great ambience
Great welcome,pleasant staff,comfortable stay and excellent amenities
May 17, 2014
Rated 3 out of 5 by ALYHAMDY bad and slow team response /qualification team
on Tuesday 24/6/2014 at 6 o'clock pm
my key is not working ,i called the operator using the phone in the corridor 7th Floor to send me another Key ,he said just a moment i will do the needful .
i waiting in the corridor in the front of my room 15 mints no single response .
return back down to the reciption ,i am chocked when they told me they dont have any idea about this issue
i am asked to meet the duty manager ,he is not their,i am waiting till he came and i told him about this issue ,no response
at least he didnt call me in my room to say sorry
June 26, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
Excellent Hotel , Amazing staff and services.
Kudos to Front desk, restaurant and housekeeping services in this hotel.
Would really like to recommend below staff members for their amazing hospitality and services shown
Front desk : Desilva , Abdul Latif.
Relationship Mgr : Rammy and Ahmed Elrefai
Restutaunt Staff : Nelson & Abdulrahim
Resturaunt Mgr : Giri and Thomas
Housekeeping : Sohail
September 3, 2014
Rated 4 out of 5 by Jacques7 Great hotel at all levels
The overall experience is good
September 4, 2014
Rated 5 out of 5 by Manchu Excellent Stay
I have been staying in Four Points Sheraton for more than 120 nights. It has become a second home for me.
The hotel room is of excellent quality and staff are very friendly. Ready to offer help any time, just a call away.
The front desk Reception staff are very co-operative. I would like to thank them specially Abdulatif for his quick support for my requests. Always wears a smile on his face.
I would also like to thank DSilva(Front desk).
August 27, 2014
Rated 4 out of 5 by Jacques7 Great front Office service
I need to comment on a staff member...Abdul Atif...the front office manager....what a great asset to your Hotel...always friendly,helpful and accommodating.
After a long day or tiring flight to be met by an individual of this caliber is a pleasure.!
August 31, 2014
Rated 4 out of 5 by Kumar78 Good Hotel but needs attention to Maintainence
Great Location with very friendly staff and food that was acceptable, but not brilliant. While rooms were well done, needs quite a bit of attention in terms of maintainence. The drains of both the bath and the Sink were blocked leading to stagnation of water, which was quite a turn off(Happened on my previous stay at this hotel as well!). Also, the A.C wasnt cooling enough and made quite a noise which affected sleep. Was quite busy with work and didnt have the time to complain, but with a hotel of the stature of Sheraton expect that I dont have to!!
August 15, 2014
Rated 5 out of 5 by Borderscot Good business hotel
I found that the general standard of facilities at the hotel to be excellent. Staff were all very helpful and polite.
After a very long journey and a delay at the airport I arrived very tired at the hotel at 5am. I was impressed that the front desk had all my paperwork ready, which helped speed me through the process and get me to my room without any delay.
I stayed in 3909 and was impressed with size of the room. Bed very comfortable.
Standard of food in the restuarant was what would be expected of this type of hotel. Not outstanding, but plenty of choice and cooked well.
As this was my first visit to Saudi Arabia I was not sure about what to expect. However the hotel met my needs and I am looking forward to my return to the hotel in a couple of months time.
March 8, 2014
Rated 3 out of 5 by Businesskrunz Good but needs some improvements
Shower design: uncomfortable, water comes out to bathroom floor
Shower water pressure (room 3814) very weak.
Television reception: fuzzy/pixilated picture. Staff showed me three other room, but the problem in the entire hotel.
Elevators: 2 out of 4 have been undergoing maintenance for the last four months.
June 20, 2014
Rated 1 out of 5 by Jacques7 Poor service overall
I arrived late in the evening....I was given a room that looked like it was lived in before and not cleaned....half eaten food was on a table.....aircon was not working( I complained but no one cared or followed up)
Staff had a " dont care " attitude and made me feel like I should take it or leave it.....
Calling any service number took over twenty minutes to be answered....two days later no one looked at the aircon.....sent a shirt to be laundered.....it came three hours late still dirty .....
April 8, 2014
Rated 4 out of 5 by NKARIM Great Professional Staff
I would like to thank Mr. Junaid for his excellent professional job when he was able to handle my anger due to the Internet service
out of order which caused me a lot of troubles.I wish him a great success in his work.
In addition to the INTERNET SERVICE was out of order also the lifts was under reparation and there was lot of complain.
Frankly speaking the hotel is lucky with their staff to handle all these problems but need lot of technical and engineering improvements.
April 16, 2014
Rated 4 out of 5 by M198712 First Impression
The hotel overall is good ,the staff and the food were good more than expected
June 25, 2014
Rated 1 out of 5 by Theknightfather Bad Staff
I have traveled a lot but, I have never seen staff like this in any hotel in the world. They don’t know to deal with costumers. I am not sure if training courses will help them.
Afternoon the 1st day both cards did not work in my door which made me go down asking to reactivate the cards again. The agent did not ask me anything. One hour later other agent asked me by phone if I wanted to extend my stay I said yes at least 2-3 days. Two hours later the assistance manager knocked my door asking me if I wanted to extend my stay and ignoring ‘Don’t disturb singe’ that was on my door. 2nd day afternoon the same thing happened both cards did not work and I had to go down to reactivate them which made me very upset and checked out. The agents justified the system behind this. So be careful four points to tell costumers you have bad system (I have master degree in information system management).
I called reception the 1st knight to check if there is a printer in the business center and replied yes there is one colored and black and with. The next morning I went to print some documents and did not find any printers in there. I went to the reception to ask which guided me to other agent told me the printer is out of service and he would help me. I gave him my flash memory and printed 6 pages B&W then after that asked if I wanted to pay cash or billed to my room. Why did not tell the truth from the beginning, there is no printer in the business center and the hotel need more money so hired an agent to print and collect money.
Many questions to ask the assistance manager:
- Why did not the agent took deposit authorization for many days?
- Why did not ask the agents dealt with the customer before the customer?
- How to ask the customer politely without insulting him then apologize when discovering the dispute created because of the hotel not the customer?
I am so disappointed. I want to see what four Points will do.
August 28, 2014
Rated 4 out of 5 by Avnish Nice hotel especially for business
The staff is welcoming, particularly Yahya, Osman, Charlon, Rami, and Claudio. Food is good too.
I would encourage the GM to look into why the spg points are not credited on time and upon formal request. When posted for the week of 10-14Nov I also noticed that I wasnt awarded welcome points (I had not consumed any beverage/ welcome gift - as stated in my point balance)
GM should consider constructing a gym dedicated for hotel guests and a few more options to eat.
November 19, 2013
Rated 4 out of 5 by MarkinDubai Riyadh 19-26april
The Hotel is averall very much in the business taget.
Overall the main entrance is nice the staff is responsive and collaborative
The Gym is basic but all the machine are new and is waht you need for 1 week staying
The room is VERY nice even though small but very much modern and well mantained
Special positive mention to the staff:
Mr Albeity valet parking
Mr Johonson cafeteria at the lobby
April 27, 2014
Rated 2 out of 5 by Klem A ok alternative to Sheraton
If it were not for points (without playing on words) there would be no point choosing this hotel. Although rooms are modern and clean, food options are very limited, gym is shared with public and a really shady and most of major international TV channels are missing. Adding to this the painful access to the hotel, in the middle of the old center of Riyadh with awful traffic at any time...
Conclusion: I do not recommend this hotel, except for spg points.
September 22, 2013
Rated 4 out of 5 by MikeDxb Excellent value for money
The hotel is recently renovated, excellent (yet costly but worth it) breakfast, facilities are ok.
August 24, 2014
Rated 4 out of 5 by hegaziah the hotel is good
the quality of food should be better than what it is
June 10, 2014
Rated 4 out of 5 by Himanshu2014 Hotel was good to stay..
Hotel is very good, the only problem was the Lift system was under repair. But overall the service was good...
June 6, 2014
Rated 4 out of 5 by Sudhakar Front office staff is good
Some front office staff are very good especially Evans. A few more guys (Abdullatif, Fawaz and Roger) are also good
May 31, 2014
Rated 2 out of 5 by Jewels1422 The hotel is beautifully designed BUT
This hotel is beautifully designed but the room I stayed in was dirty! Chips crisps were all over the carpet and paper shreds were here and there. The toilets weren't cleaned fully the water spots were on the door and walls. No tissues. I called the reception complaining and they offered me to clean the room which was ridiculous! I insisted on changing the room and finally they did. When I moved to the other room I found the cups weren't cleaned I asked to change them and they did so. Also I asked for a baby crib and they brought an old torn and unsafe crib! Plus it had no mattress. Finally, the breakfast they mentioned in a brochure in the reception that the breakfast buffet will end at 11 a.m. I went there at 10:30 a.m and found nothing but a clean buffet !
This was a horrible experience for me and my family and I don't think I'll ever visit this four point hotel again.
August 18, 2013
Rated 4 out of 5 by MarounTawil All in All
Best Place in Riyadh! Hotel to be recommended, great stuff, great service , great food! facilities are there...a little bit of extra cleaning in the rooms ( carpet) will make the hotel perfect.
August 21, 2014
Rated 4 out of 5 by giorgio85 Nice stay
staff very kind and prepared, elevators are extremly slow, gym is small but the tools are a good ones, restaurant is slow for room delivery but the food quality is good
May 26, 2014
Rated 4 out of 5 by js48 Problems checking out
I had a late check out (9pm) and 8:55 pm I received a pone call as reminder. I explained that I was finishing and need 30 min. more.
At 9:10 pm when I was ready to go out, I received a second reminder; this is not a polite way with the guests.
May 16, 2014
Rated 3 out of 5 by Shyam16 hotel is comfertable
very good hotel stay at this price level .they need to put some more Indian dishes in their room dinning as well as in restaurant
May 27, 2014
Rated 3 out of 5 by KAS22 Recommended with some reservations
The hotel is beautiful, one of the best in Riyadh, but it's let down by poor service. After complaining about excessive noise coming from the room next door I was told by the duty manager that "it's okay, he's also a guest". This at mid-night! There were stains on the sheets (which they did change the following night) and I had to order shampoo a few times. It's really let down by the little things.
September 16, 2013
Rated 4 out of 5 by deabreu My favourite hotel in Riyadh.
Every week I stay here, and the staff is always really friendly and helpful.
A couple things should be improved: the room service availability and time to deliver the food and the quality/quantity of elevators.
August 20, 2014
Rated 5 out of 5 by rumimd feel like a home
excellent facilities, good, well organized, good food
August 21, 2014
Rated 5 out of 5 by HMahdli It is on of the best hotel
I would like to thank their new management.
I had a bad experience with them in the bast. but now they are much far better.
Thank you so much
April 23, 2014
Rated 5 out of 5 by merai63 Merai
this hotel has great fetures
May 6, 2014