Rated 3 out of 5 by MAhmed The Hospitality was awful
I'm writing to give a brief on my experience with Four Points Riyadh, actually I had to major negative points
1- The majority of the staff are tough and dealing with guests in a very bad manner actually I'm shocked with such level of hospitality
2- Housekeeping quality was very poor
I stayed around 37 days in my last stay, the carpet was not cleaned during the whole period
and after cleaning the room I found the trash can not emptied and no tissues refilled
no spoons usually provided and when you ask the operator don't expect any response!!!
November 18, 2014
Rated 5 out of 5 by rawi32 “wonderful hotel"
Stayed at FOUR POINTS BY SHERATON RIYADH KHALDIA Sep 20th - 29th.oct...Well what can I honestly say ? soo glad i did.The hotel & grounds are just fantastic,rooms are cleaned & fresh bedding,water & towels everyday. keeping everthing.
There is no need to go shopping .you can get everything you require there at a cheaper price also from the market in the ground floor ...make sure you haggle tooo.
Everybody i met at the hotel...from the shopkeepers,guys on reception,waiters at the restaurant etc were ALL so friendly.If you want a holiday & be teated like royalty book this hotel ok. Seriously.Seriously you wont be disappointed.We couldn't get over the selection of food on offer from breakfast to evening meal,everything was just cooked to perfection...Special mention to Nasib (house keeper)who clean your room every day he is V.good man and freindly and you will see the difference between dirty room and clean room after cleaning by this person . great thanks Nasib.and many thanks for the nakheel restaurant staff for (breakfast &dinner ) meals as they are very freindly and helpful with a v.nice smiles,and thanks for reception team as they are wonderful for helping and solving any problems you have...Food was definitely 5 star something for everyone & even the chefs would come out asking if you are happy with the food which I have never experienced in an all inclusive hotel before! thanks you very much for the management wish you further progress and more success.
Now as for tipping......You don't have to..everyone is so lovely & helpful..But I wanted to as they work soo hard,when you do tip they go that one step further for you,you have to go there to believe & see it.
Overall & to recap...if you want reserve a hotel in Riyadh just relax.BOOK BOOK BOOK now FOUR POINTS BY SHERATON RIYADH KHALDIA ...You wont be disappointed.Thank You all for a fantastic stay......
Mohamed El Rawi (room 1508)
October 20, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
I would like to appreciate the hotel staff and facilities during my staff.
I would particularly like to appriciate some of the staff for their amazing service and hostpatality.
Nasib - Housekeeping
Claudio - Belldesk
Breakfast chef - Mohammed babrul rahim
resturaunt service staff - roshan
Front desk - DeSilva
October 15, 2014
Rated 4 out of 5 by Manchu Good
It was long and a decent stay at Four Points.
I would like to Thank the below staff for their support and help during my stay
Front Desk: DSilva and Abdulatef
Housekeeping: Sohel (17th Floor)
Restaurant: Breakfast chef Babrool Rahim, Jijo, Giri, Thomas
Guest relationship manager: Ramy
Things that can be improved
2. AC in some bigger rooms
October 12, 2014
Rated 4 out of 5 by Ste61 Electrical sockets
Plugged my pc, phone etc into sockets fro using and charging but when I turned the lights off the sockets also went off ! Lighting sould not be wired on same circuit as wall sockets. Had to sleep with light on !
September 15, 2014
Rated 5 out of 5 by Misharyaz very good
very good so quite and comfortable
September 12, 2014
Rated 4 out of 5 by Jacques7 Great hotel at all levels
The overall experience is good
September 4, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
Excellent Hotel , Amazing staff and services.
Kudos to Front desk, restaurant and housekeeping services in this hotel.
Would really like to recommend below staff members for their amazing hospitality and services shown
Front desk : Desilva , Abdul Latif.
Relationship Mgr : Rammy and Ahmed Elrefai
Restutaunt Staff : Nelson & Abdulrahim
Resturaunt Mgr : Giri and Thomas
Housekeeping : Sohail
September 3, 2014
Rated 4 out of 5 by Jacques7 Great front Office service
I need to comment on a staff member...Abdul Atif...the front office manager....what a great asset to your Hotel...always friendly,helpful and accommodating.
After a long day or tiring flight to be met by an individual of this caliber is a pleasure.!
August 31, 2014
Rated 1 out of 5 by Theknightfather Bad Staff
I have traveled a lot but, I have never seen staff like this in any hotel in the world. They don’t know to deal with costumers. I am not sure if training courses will help them.
Afternoon the 1st day both cards did not work in my door which made me go down asking to reactivate the cards again. The agent did not ask me anything. One hour later other agent asked me by phone if I wanted to extend my stay I said yes at least 2-3 days. Two hours later the assistance manager knocked my door asking me if I wanted to extend my stay and ignoring ‘Don’t disturb singe’ that was on my door. 2nd day afternoon the same thing happened both cards did not work and I had to go down to reactivate them which made me very upset and checked out. The agents justified the system behind this. So be careful four points to tell costumers you have bad system (I have master degree in information system management).
I called reception the 1st knight to check if there is a printer in the business center and replied yes there is one colored and black and with. The next morning I went to print some documents and did not find any printers in there. I went to the reception to ask which guided me to other agent told me the printer is out of service and he would help me. I gave him my flash memory and printed 6 pages B&W then after that asked if I wanted to pay cash or billed to my room. Why did not tell the truth from the beginning, there is no printer in the business center and the hotel need more money so hired an agent to print and collect money.
Many questions to ask the assistance manager:
- Why did not the agent took deposit authorization for many days?
- Why did not ask the agents dealt with the customer before the customer?
- How to ask the customer politely without insulting him then apologize when discovering the dispute created because of the hotel not the customer?
I am so disappointed. I want to see what four Points will do.
August 28, 2014
Rated 5 out of 5 by Manchu Excellent Stay
I have been staying in Four Points Sheraton for more than 120 nights. It has become a second home for me.
The hotel room is of excellent quality and staff are very friendly. Ready to offer help any time, just a call away.
The front desk Reception staff are very co-operative. I would like to thank them specially Abdulatif for his quick support for my requests. Always wears a smile on his face.
I would also like to thank DSilva(Front desk).
August 27, 2014
Rated 4 out of 5 by MikeDxb Excellent value for money
The hotel is recently renovated, excellent (yet costly but worth it) breakfast, facilities are ok.
August 24, 2014
Rated 5 out of 5 by rumimd feel like a home
excellent facilities, good, well organized, good food
August 21, 2014
Rated 4 out of 5 by MarounTawil All in All
Best Place in Riyadh! Hotel to be recommended, great stuff, great service , great food! facilities are there...a little bit of extra cleaning in the rooms ( carpet) will make the hotel perfect.
August 21, 2014
Rated 4 out of 5 by deabreu My favourite hotel in Riyadh.
Every week I stay here, and the staff is always really friendly and helpful.
A couple things should be improved: the room service availability and time to deliver the food and the quality/quantity of elevators.
August 20, 2014
Rated 4 out of 5 by gmwjock A little Ace
Good clean hotel with helpful staff and comfortable rooms. What more does a traveller want when on the move.
August 18, 2014
Rated 4 out of 5 by Kumar78 Good Hotel but needs attention to Maintainence
Great Location with very friendly staff and food that was acceptable, but not brilliant. While rooms were well done, needs quite a bit of attention in terms of maintainence. The drains of both the bath and the Sink were blocked leading to stagnation of water, which was quite a turn off(Happened on my previous stay at this hotel as well!). Also, the A.C wasnt cooling enough and made quite a noise which affected sleep. Was quite busy with work and didnt have the time to complain, but with a hotel of the stature of Sheraton expect that I dont have to!!
August 15, 2014
Rated 4 out of 5 by Civilian A lot of Features in this Hotel
My stay at this hotel was comfortable, other than the jerky slow elevators, every thing was fine. The Staff were very Helpful Especially at the Reception and the Valet Parking.
The Iftar meal was Excellent.
I hope my next visit will witness fully functioning 4 Elevators in this relatively high rise Building.
July 16, 2014
Rated 3 out of 5 by Businesskrunz Nice, but needs some maintenance
still two elevators out of service for many months, Television still fuzzy picture. Room 2012, the sink has no water, and the cold water very weak.
July 13, 2014
Rated 5 out of 5 by SKhat Quality Hotel Excellent service
I have been staying here for a while now> Overall quality is brilliant. The best part I like is the staff around. Extremely cordial and helping out of the way. Smiling always and a never say no attitude
July 12, 2014
Rated 4 out of 5 by Jumana J.
very good hotel, relax, clean and quite
July 11, 2014
Rated 4 out of 5 by Srihari Good Rooms and excellent staff
I have been staying at this hotel for the last year, on a week on week basis. The one main reason I go back to this hotel is because of the staff. They do certainly know to make us feel at home. I would like to mention that everyone at the reception they do know me by name and I have looked after extremely well. The guys at the room service, Khalid and others are friendly as well. The rooms are well maintained.
a. There are a few areas of improvement mainly the Breakfast, the food is the same everyday, this needs to be sorted out urgently. The HOT beverages are pathetic for breakfast.
b. The Coffee shop needs a permanent staff, most often they are not around.
c. Unavailability of a decent swimming pool. Its a shared pool and most often it is occupied by the locals and not the hotel guests.
I will recommend this hotel to all the business travelers.
July 3, 2014
Rated 3 out of 5 by ALYHAMDY bad and slow team response /qualification team
on Tuesday 24/6/2014 at 6 o'clock pm
my key is not working ,i called the operator using the phone in the corridor 7th Floor to send me another Key ,he said just a moment i will do the needful .
i waiting in the corridor in the front of my room 15 mints no single response .
return back down to the reciption ,i am chocked when they told me they dont have any idea about this issue
i am asked to meet the duty manager ,he is not their,i am waiting till he came and i told him about this issue ,no response
at least he didnt call me in my room to say sorry
June 26, 2014
Rated 4 out of 5 by M198712 First Impression
The hotel overall is good ,the staff and the food were good more than expected
June 25, 2014
Rated 1 out of 5 by Bankingonlife In the wrong part of town
This hotel is misleadingly described as near Olaya (the city center) - it is nowhere near and is in a poor and run down part of town.
The hotel shares facilities with a number of apartment blocks, has only a shared pool facility and zero security.
When I stayed the lifts were not working.
June 24, 2014
Rated 3 out of 5 by Businesskrunz Good but needs some improvements
Shower design: uncomfortable, water comes out to bathroom floor
Shower water pressure (room 3814) very weak.
Television reception: fuzzy/pixilated picture. Staff showed me three other room, but the problem in the entire hotel.
Elevators: 2 out of 4 have been undergoing maintenance for the last four months.
June 20, 2014
Rated 4 out of 5 by hegaziah the hotel is good
the quality of food should be better than what it is
June 10, 2014
Rated 4 out of 5 by Himanshu2014 Hotel was good to stay..
Hotel is very good, the only problem was the Lift system was under repair. But overall the service was good...
June 6, 2014
Rated 4 out of 5 by Sudhakar Front office staff is good
Some front office staff are very good especially Evans. A few more guys (Abdullatif, Fawaz and Roger) are also good
May 31, 2014
Rated 3 out of 5 by Shyam16 hotel is comfertable
very good hotel stay at this price level .they need to put some more Indian dishes in their room dinning as well as in restaurant
May 27, 2014