Rated 1 out of 5 by Jacques7 Poor service overall
I arrived late in the evening....I was given a room that looked like it was lived in before and not cleaned....half eaten food was on a table.....aircon was not working( I complained but no one cared or followed up)
Staff had a " dont care " attitude and made me feel like I should take it or leave it.....
Calling any service number took over twenty minutes to be answered....two days later no one looked at the aircon.....sent a shirt to be laundered.....it came three hours late still dirty .....
April 8, 2014
Rated 4 out of 5 by NKARIM Great Professional Staff
I would like to thank Mr. Junaid for his excellent professional job when he was able to handle my anger due to the Internet service
out of order which caused me a lot of troubles.I wish him a great success in his work.
In addition to the INTERNET SERVICE was out of order also the lifts was under reparation and there was lot of complain.
Frankly speaking the hotel is lucky with their staff to handle all these problems but need lot of technical and engineering improvements.
April 16, 2014
Rated 4 out of 5 by Avnish Nice hotel especially for business
The staff is welcoming, particularly Yahya, Osman, Charlon, Rami, and Claudio. Food is good too.
I would encourage the GM to look into why the spg points are not credited on time and upon formal request. When posted for the week of 10-14Nov I also noticed that I wasnt awarded welcome points (I had not consumed any beverage/ welcome gift - as stated in my point balance)
GM should consider constructing a gym dedicated for hotel guests and a few more options to eat.
November 19, 2013
Rated 2 out of 5 by Klem A ok alternative to Sheraton
If it were not for points (without playing on words) there would be no point choosing this hotel. Although rooms are modern and clean, food options are very limited, gym is shared with public and a really shady and most of major international TV channels are missing. Adding to this the painful access to the hotel, in the middle of the old center of Riyadh with awful traffic at any time...
Conclusion: I do not recommend this hotel, except for spg points.
September 22, 2013
Rated 2 out of 5 by Jewels1422 The hotel is beautifully designed BUT
This hotel is beautifully designed but the room I stayed in was dirty! Chips crisps were all over the carpet and paper shreds were here and there. The toilets weren't cleaned fully the water spots were on the door and walls. No tissues. I called the reception complaining and they offered me to clean the room which was ridiculous! I insisted on changing the room and finally they did. When I moved to the other room I found the cups weren't cleaned I asked to change them and they did so. Also I asked for a baby crib and they brought an old torn and unsafe crib! Plus it had no mattress. Finally, the breakfast they mentioned in a brochure in the reception that the breakfast buffet will end at 11 a.m. I went there at 10:30 a.m and found nothing but a clean buffet !
This was a horrible experience for me and my family and I don't think I'll ever visit this four point hotel again.
August 18, 2013
Rated 3 out of 5 by KAS22 Recommended with some reservations
The hotel is beautiful, one of the best in Riyadh, but it's let down by poor service. After complaining about excessive noise coming from the room next door I was told by the duty manager that "it's okay, he's also a guest". This at mid-night! There were stains on the sheets (which they did change the following night) and I had to order shampoo a few times. It's really let down by the little things.
September 16, 2013
Rated 4 out of 5 by MarkinDubai Riyadh 19-26april
The Hotel is averall very much in the business taget.
Overall the main entrance is nice the staff is responsive and collaborative
The Gym is basic but all the machine are new and is waht you need for 1 week staying
The room is VERY nice even though small but very much modern and well mantained
Special positive mention to the staff:
Mr Albeity valet parking
Mr Johonson cafeteria at the lobby
April 27, 2014
Rated 3 out of 5 by Businesskrunz Good but needs some improvements
Shower design: uncomfortable, water comes out to bathroom floor
Shower water pressure (room 3814) very weak.
Television reception: fuzzy/pixilated picture. Staff showed me three other room, but the problem in the entire hotel.
Elevators: 2 out of 4 have been undergoing maintenance for the last four months.
June 20, 2014
Rated 4 out of 5 by js48 Problems checking out
I had a late check out (9pm) and 8:55 pm I received a pone call as reminder. I explained that I was finishing and need 30 min. more.
At 9:10 pm when I was ready to go out, I received a second reminder; this is not a polite way with the guests.
May 16, 2014
Rated 5 out of 5 by Aby09 One of the Best in Riyadh
The service is great, and the staff are more than accommodating. Great value for money. Although a little far from the business district, it's. One of the best hotels I've stayed in in Riyadh, and I'm a frequent traveler to the city.
February 12, 2014
Rated 4 out of 5 by giorgio85 Nice stay
staff very kind and prepared, elevators are extremly slow, gym is small but the tools are a good ones, restaurant is slow for room delivery but the food quality is good
May 26, 2014
Rated 5 out of 5 by HMahdli It is on of the best hotel
I would like to thank their new management.
I had a bad experience with them in the bast. but now they are much far better.
Thank you so much
April 23, 2014
Rated 3 out of 5 by Shyam16 hotel is comfertable
very good hotel stay at this price level .they need to put some more Indian dishes in their room dinning as well as in restaurant
May 27, 2014
Rated 4 out of 5 by Sudhakar Front office staff is good
Some front office staff are very good especially Evans. A few more guys (Abdullatif, Fawaz and Roger) are also good
May 31, 2014
Rated 4 out of 5 by Himanshu2014 Hotel was good to stay..
Hotel is very good, the only problem was the Lift system was under repair. But overall the service was good...
June 6, 2014
Rated 4 out of 5 by M198712 First Impression
The hotel overall is good ,the staff and the food were good more than expected
June 25, 2014
Rated 4 out of 5 by hegaziah the hotel is good
the quality of food should be better than what it is
June 10, 2014
Rated 4 out of 5 by Visitor1981 Nice place
Nice place. Average food. Clean and friendly staff.
April 27, 2014
Rated 5 out of 5 by merai63 Merai
this hotel has great fetures
May 6, 2014
Rated 3 out of 5 by MAhmed The Hospitality was awful
I'm writing to give a brief on my experience with Four Points Riyadh, actually I had to major negative points
1- The majority of the staff are tough and dealing with guests in a very bad manner actually I'm shocked with such level of hospitality
2- Housekeeping quality was very poor
I stayed around 37 days in my last stay, the carpet was not cleaned during the whole period
and after cleaning the room I found the trash can not emptied and no tissues refilled
no spoons usually provided and when you ask the operator don't expect any response!!!
November 18, 2014
Rated 5 out of 5 by Malghanem Excellent experience
The past two days were wonderful. I truly felt that I was staying in a 5-star hotel. Services were excellent. Everybody was happy to serve and help. Upon my arrival there were some misunderstanding regarding my preferences, however they solve them on the spot. I was happy to experience such an outstanding service.
December 18, 2014
Rated 5 out of 5 by SSalaam excellent staff
For what it is, you won't find better. Always reliable, always understated but just what you need. The night shift manager Abdel Latif is always a delight to see. Happy, kind and extremely helpful, he makes the process of checking in a breeze and handles any situation with ease. World class.
November 22, 2014
Rated 4 out of 5 by Kumar78 Good Hotel but needs attention to Maintainence
Great Location with very friendly staff and food that was acceptable, but not brilliant. While rooms were well done, needs quite a bit of attention in terms of maintainence. The drains of both the bath and the Sink were blocked leading to stagnation of water, which was quite a turn off(Happened on my previous stay at this hotel as well!). Also, the A.C wasnt cooling enough and made quite a noise which affected sleep. Was quite busy with work and didnt have the time to complain, but with a hotel of the stature of Sheraton expect that I dont have to!!
August 15, 2014
Rated 4 out of 5 by Manchu Good
It was long and a decent stay at Four Points.
I would like to Thank the below staff for their support and help during my stay
Front Desk: DSilva and Abdulatef
Housekeeping: Sohel (17th Floor)
Restaurant: Breakfast chef Babrool Rahim, Jijo, Giri, Thomas
Guest relationship manager: Ramy
Things that can be improved
2. AC in some bigger rooms
October 12, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
I would like to appreciate the hotel staff and facilities during my staff.
I would particularly like to appriciate some of the staff for their amazing service and hostpatality.
Nasib - Housekeeping
Claudio - Belldesk
Breakfast chef - Mohammed babrul rahim
resturaunt service staff - roshan
Front desk - DeSilva
October 15, 2014
Rated 5 out of 5 by Manchu Excellent Stay
I have been staying in Four Points Sheraton for more than 120 nights. It has become a second home for me.
The hotel room is of excellent quality and staff are very friendly. Ready to offer help any time, just a call away.
The front desk Reception staff are very co-operative. I would like to thank them specially Abdulatif for his quick support for my requests. Always wears a smile on his face.
I would also like to thank DSilva(Front desk).
August 27, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
Excellent Hotel , Amazing staff and services.
Kudos to Front desk, restaurant and housekeeping services in this hotel.
Would really like to recommend below staff members for their amazing hospitality and services shown
Front desk : Desilva , Abdul Latif.
Relationship Mgr : Rammy and Ahmed Elrefai
Restutaunt Staff : Nelson & Abdulrahim
Resturaunt Mgr : Giri and Thomas
Housekeeping : Sohail
September 3, 2014
Rated 4 out of 5 by Srihari Good Rooms and excellent staff
I have been staying at this hotel for the last year, on a week on week basis. The one main reason I go back to this hotel is because of the staff. They do certainly know to make us feel at home. I would like to mention that everyone at the reception they do know me by name and I have looked after extremely well. The guys at the room service, Khalid and others are friendly as well. The rooms are well maintained.
a. There are a few areas of improvement mainly the Breakfast, the food is the same everyday, this needs to be sorted out urgently. The HOT beverages are pathetic for breakfast.
b. The Coffee shop needs a permanent staff, most often they are not around.
c. Unavailability of a decent swimming pool. Its a shared pool and most often it is occupied by the locals and not the hotel guests.
I will recommend this hotel to all the business travelers.
July 3, 2014
Rated 4 out of 5 by Ste61 Electrical sockets
Plugged my pc, phone etc into sockets fro using and charging but when I turned the lights off the sockets also went off ! Lighting sould not be wired on same circuit as wall sockets. Had to sleep with light on !
September 15, 2014
Rated 4 out of 5 by Jacques7 Great front Office service
I need to comment on a staff member...Abdul Atif...the front office manager....what a great asset to your Hotel...always friendly,helpful and accommodating.
After a long day or tiring flight to be met by an individual of this caliber is a pleasure.!
August 31, 2014