Rated 3.8 out of 5 by 45
Rated 4 out of 5 by Ste61 Electrical sockets
Plugged my pc, phone etc into sockets fro using and charging but when I turned the lights off the sockets also went off ! Lighting sould not be wired on same circuit as wall sockets. Had to sleep with light on !
September 15, 2014
Rated 5 out of 5 by Misharyaz very good
very good so quite and comfortable
September 12, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
Excellent Hotel , Amazing staff and services.
Kudos to Front desk, restaurant and housekeeping services in this hotel.
Would really like to recommend below staff members for their amazing hospitality and services shown
Front desk : Desilva , Abdul Latif.
Relationship Mgr : Rammy and Ahmed Elrefai
Restutaunt Staff : Nelson & Abdulrahim
Resturaunt Mgr : Giri and Thomas
Housekeeping : Sohail
September 3, 2014
Rated 4 out of 5 by Jacques7 Great hotel at all levels
The overall experience is good
September 4, 2014
Rated 4 out of 5 by Jacques7 Great front Office service
I need to comment on a staff member...Abdul Atif...the front office manager....what a great asset to your Hotel...always friendly,helpful and accommodating.
After a long day or tiring flight to be met by an individual of this caliber is a pleasure.!
August 31, 2014
Rated 5 out of 5 by Manchu Excellent Stay
I have been staying in Four Points Sheraton for more than 120 nights. It has become a second home for me.
The hotel room is of excellent quality and staff are very friendly. Ready to offer help any time, just a call away.
The front desk Reception staff are very co-operative. I would like to thank them specially Abdulatif for his quick support for my requests. Always wears a smile on his face.
I would also like to thank DSilva(Front desk).
August 27, 2014
Rated 2 out of 5 by Angela7652 Areas Need Improvement
The room smelt of food, reported all that was done was the cooker extract was left on the whole day. This did not resolve the issue.
The sheets smelt of smoke and so did the towels.
The bathroom average very tiny.
Airport pick up did not turn up although confirmed with the hotel. This is not the first time.
This was the least favorable room I have had in my stays here.
This is a nominated hotel by the company.
I am a GOLD SPG there was no fruit in the room as usual.
Breakfast no selection of yogurts.
Telephone from the room very poor no one answers the phone. Also reported before.
There is need for some real improvement in this hotel.
May 23, 2014
Rated 1 out of 5 by Theknightfather Bad Staff
I have traveled a lot but, I have never seen staff like this in any hotel in the world. They don’t know to deal with costumers. I am not sure if training courses will help them.
Afternoon the 1st day both cards did not work in my door which made me go down asking to reactivate the cards again. The agent did not ask me anything. One hour later other agent asked me by phone if I wanted to extend my stay I said yes at least 2-3 days. Two hours later the assistance manager knocked my door asking me if I wanted to extend my stay and ignoring ‘Don’t disturb singe’ that was on my door. 2nd day afternoon the same thing happened both cards did not work and I had to go down to reactivate them which made me very upset and checked out. The agents justified the system behind this. So be careful four points to tell costumers you have bad system (I have master degree in information system management).
I called reception the 1st knight to check if there is a printer in the business center and replied yes there is one colored and black and with. The next morning I went to print some documents and did not find any printers in there. I went to the reception to ask which guided me to other agent told me the printer is out of service and he would help me. I gave him my flash memory and printed 6 pages B&W then after that asked if I wanted to pay cash or billed to my room. Why did not tell the truth from the beginning, there is no printer in the business center and the hotel need more money so hired an agent to print and collect money.
Many questions to ask the assistance manager:
- Why did not the agent took deposit authorization for many days?
- Why did not ask the agents dealt with the customer before the customer?
- How to ask the customer politely without insulting him then apologize when discovering the dispute created because of the hotel not the customer?
I am so disappointed. I want to see what four Points will do.
August 28, 2014