Rated 4 out of 5 by Kumar78 Good Hotel but needs attention to Maintainence
Great Location with very friendly staff and food that was acceptable, but not brilliant. While rooms were well done, needs quite a bit of attention in terms of maintainence. The drains of both the bath and the Sink were blocked leading to stagnation of water, which was quite a turn off(Happened on my previous stay at this hotel as well!). Also, the A.C wasnt cooling enough and made quite a noise which affected sleep. Was quite busy with work and didnt have the time to complain, but with a hotel of the stature of Sheraton expect that I dont have to!!
August 15, 2014
Rated 4 out of 5 by gmwjock A little Ace
Good clean hotel with helpful staff and comfortable rooms. What more does a traveller want when on the move.
August 18, 2014
Rated 3 out of 5 by ALYHAMDY bad and slow team response /qualification team
on Tuesday 24/6/2014 at 6 o'clock pm
my key is not working ,i called the operator using the phone in the corridor 7th Floor to send me another Key ,he said just a moment i will do the needful .
i waiting in the corridor in the front of my room 15 mints no single response .
return back down to the reciption ,i am chocked when they told me they dont have any idea about this issue
i am asked to meet the duty manager ,he is not their,i am waiting till he came and i told him about this issue ,no response
at least he didnt call me in my room to say sorry
June 26, 2014
Rated 2 out of 5 by Angela7652 Areas Need Improvement
The room smelt of food, reported all that was done was the cooker extract was left on the whole day. This did not resolve the issue.
The sheets smelt of smoke and so did the towels.
The bathroom average very tiny.
Airport pick up did not turn up although confirmed with the hotel. This is not the first time.
This was the least favorable room I have had in my stays here.
This is a nominated hotel by the company.
I am a GOLD SPG there was no fruit in the room as usual.
Breakfast no selection of yogurts.
Telephone from the room very poor no one answers the phone. Also reported before.
There is need for some real improvement in this hotel.
May 23, 2014
Rated 4 out of 5 by M198712 First Impression
The hotel overall is good ,the staff and the food were good more than expected
June 25, 2014
Rated 3 out of 5 by Businesskrunz Good but needs some improvements
Shower design: uncomfortable, water comes out to bathroom floor
Shower water pressure (room 3814) very weak.
Television reception: fuzzy/pixilated picture. Staff showed me three other room, but the problem in the entire hotel.
Elevators: 2 out of 4 have been undergoing maintenance for the last four months.
June 20, 2014
Rated 5 out of 5 by Avnish If you are a business traveller you will love this hotel
My work requires me to travel frequently. When in Riyadh, I ensure that I go to this facility as it offers a) greatest gym (trust me I have tried many hotels in the country) b) good comfortable size rooms and above all great staff/ people. The staff members are very friendly and make the stay even more enjoyable. To name a few Ramy, Osman, Evans, Abdul, Asif, Ahmed on the front desk are amazing people. They are well supported by other staff members such as Cladeo, Essa, Swaleh, Mohammed, Parvez, Amelito etc. (I apologies if I have missed anyone from the list or misspelled their names). Truly they are like friends and family for me. I wish the hotel and the staff all the luck for the future.
May 19, 2014