Rated 4 out of 5 by Sudhakar Excellent Staff and Great Rooms
I have been staying in this hotel every weeks for the last 1 and a half year and found that it is a good hotel with a very nice staff particularly guys in the restaurant and front office. I want to name and thank a few people in the restaurant particularly Mr Giri, Khaleed, Thomas, Jijo and Rohan and front office people and there are a few to name. Please gain expertise and skills by experience but not Attitude and Mr Giri has that great attitude and that carries to his great team in the restaurant
Restaurant in floor 'M' is like my own kitchen. I easily go to restaurant and ask what I like to eat for that day. People are just great and they customize and prepare the food for me as per my taste. I definitely can say that it is my second home and never felt like it is hotel
Also, rooms very big, spacious and beds are really good to get a sound sleep
I want to personally thank the guys mentioned in restaurant and front office
June 21, 2015
Rated 3 out of 5 by BusinessTraveler1969 Bad visit impression
This was my second visit to the hotel but it was not good as the first time. I had the following instance that resulted in that bad impression;
1- Phone was not working well. I had to call operator for each number I need to dial, even for internal ones like reception.
2- Water in bat was not draining well and all the bathroom was becoming wet when I have my shower.
3- I tried to use the iron that was available inside the room and it damaged my shirt because it was left in the room although it was totally burned. Hotel management didn't do anything except of washing my other shirt for free; knowing that I had a delay of my lost bag during my flight.
June 4, 2015
Rated 5 out of 5 by Happy321 Satisfied customer
Currently I am a guest in your hotel. I have been staying at your hotel on and off since early 2014. The Four Points by Sheraton, Riyadh, Khaldia has a very and courteous staff. I would like to specially thank the following team members for their outstanding service:
Mr. Jijo, Restaurant
Mr. Abubaker, Concierge
Mr. Mohammad Ziaoddin, House Keeping
Mr. Christian, SPG Lounge
There are more dedicated hotel crew in kitchen and other parts of the facility, that I don't know their names.
May 8, 2015
Rated 4 out of 5 by Naif511 Very good
Everything was good. From the front desk team to the room to the overall service. For SPG members, the staff go out of their way to ensure satisfaction and comfort.
May 7, 2015
Rated 5 out of 5 by Phazeone Fantastic hotel in central Riyadh
Great rooms, very spacious and extremely well-kept. SPG recognition not as per the SPG standard but regardless it was a good experience. Will recommend for business travelers.
May 3, 2015
Rated 5 out of 5 by Nilanjan The room cleaning service was very good
My stay at Four Points was really good. Room service cleaner on 17th floor Sohail was very efficient and helpful. He used to clean the room very well and explained me how Green channel works. I am really happy with his service and also the overall hotel service is really nice.
February 24, 2015
Rated 5 out of 5 by Malghanem Excellent experience
The past two days were wonderful. I truly felt that I was staying in a 5-star hotel. Services were excellent. Everybody was happy to serve and help. Upon my arrival there were some misunderstanding regarding my preferences, however they solve them on the spot. I was happy to experience such an outstanding service.
December 18, 2014
Rated 5 out of 5 by SSalaam excellent staff
For what it is, you won't find better. Always reliable, always understated but just what you need. The night shift manager Abdel Latif is always a delight to see. Happy, kind and extremely helpful, he makes the process of checking in a breeze and handles any situation with ease. World class.
November 22, 2014