Rated 3.5 out of 5 by 6
Rated 5 out of 5 by Borderscot Good business hotel
I found that the general standard of facilities at the hotel to be excellent. Staff were all very helpful and polite.
After a very long journey and a delay at the airport I arrived very tired at the hotel at 5am. I was impressed that the front desk had all my paperwork ready, which helped speed me through the process and get me to my room without any delay.
I stayed in 3909 and was impressed with size of the room. Bed very comfortable.
Standard of food in the restuarant was what would be expected of this type of hotel. Not outstanding, but plenty of choice and cooked well.
As this was my first visit to Saudi Arabia I was not sure about what to expect. However the hotel met my needs and I am looking forward to my return to the hotel in a couple of months time.
Rated 5 out of 5 by Aby09 One of the Best in Riyadh
The service is great, and the staff are more than accommodating. Great value for money. Although a little far from the business district, it's. One of the best hotels I've stayed in in Riyadh, and I'm a frequent traveler to the city.
Rated 4 out of 5 by Avnish Nice hotel especially for business
The staff is welcoming, particularly Yahya, Osman, Charlon, Rami, and Claudio. Food is good too.
I would encourage the GM to look into why the spg points are not credited on time and upon formal request. When posted for the week of 10-14Nov I also noticed that I wasnt awarded welcome points (I had not consumed any beverage/ welcome gift - as stated in my point balance)
GM should consider constructing a gym dedicated for hotel guests and a few more options to eat.
Rated 3 out of 5 by KAS22 Recommended with some reservations
The hotel is beautiful, one of the best in Riyadh, but it's let down by poor service. After complaining about excessive noise coming from the room next door I was told by the duty manager that "it's okay, he's also a guest". This at mid-night! There were stains on the sheets (which they did change the following night) and I had to order shampoo a few times. It's really let down by the little things.
Rated 2 out of 5 by Klem A ok alternative to Sheraton
If it were not for points (without playing on words) there would be no point choosing this hotel. Although rooms are modern and clean, food options are very limited, gym is shared with public and a really shady and most of major international TV channels are missing. Adding to this the painful access to the hotel, in the middle of the old center of Riyadh with awful traffic at any time...
Conclusion: I do not recommend this hotel, except for spg points.
Rated 2 out of 5 by Jewels1422 The hotel is beautifully designed BUT
This hotel is beautifully designed but the room I stayed in was dirty! Chips crisps were all over the carpet and paper shreds were here and there. The toilets weren't cleaned fully the water spots were on the door and walls. No tissues. I called the reception complaining and they offered me to clean the room which was ridiculous! I insisted on changing the room and finally they did. When I moved to the other room I found the cups weren't cleaned I asked to change them and they did so. Also I asked for a baby crib and they brought an old torn and unsafe crib! Plus it had no mattress. Finally, the breakfast they mentioned in a brochure in the reception that the breakfast buffet will end at 11 a.m. I went there at 10:30 a.m and found nothing but a clean buffet !
This was a horrible experience for me and my family and I don't think I'll ever visit this four point hotel again.