Rated 3 out of 5 by MAhmed The Hospitality was awful
I'm writing to give a brief on my experience with Four Points Riyadh, actually I had to major negative points
1- The majority of the staff are tough and dealing with guests in a very bad manner actually I'm shocked with such level of hospitality
2- Housekeeping quality was very poor
I stayed around 37 days in my last stay, the carpet was not cleaned during the whole period
and after cleaning the room I found the trash can not emptied and no tissues refilled
no spoons usually provided and when you ask the operator don't expect any response!!!
November 18, 2014
Rated 5 out of 5 by Avnish If you are a business traveller you will love this hotel
My work requires me to travel frequently. When in Riyadh, I ensure that I go to this facility as it offers a) greatest gym (trust me I have tried many hotels in the country) b) good comfortable size rooms and above all great staff/ people. The staff members are very friendly and make the stay even more enjoyable. To name a few Ramy, Osman, Evans, Abdul, Asif, Ahmed on the front desk are amazing people. They are well supported by other staff members such as Cladeo, Essa, Swaleh, Mohammed, Parvez, Amelito etc. (I apologies if I have missed anyone from the list or misspelled their names). Truly they are like friends and family for me. I wish the hotel and the staff all the luck for the future.
May 19, 2014
Rated 5 out of 5 by rawi32 “wonderful hotel"
Stayed at FOUR POINTS BY SHERATON RIYADH KHALDIA Sep 20th - 29th.oct...Well what can I honestly say ? soo glad i did.The hotel & grounds are just fantastic,rooms are cleaned & fresh bedding,water & towels everyday. keeping everthing.
There is no need to go shopping .you can get everything you require there at a cheaper price also from the market in the ground floor ...make sure you haggle tooo.
Everybody i met at the hotel...from the shopkeepers,guys on reception,waiters at the restaurant etc were ALL so friendly.If you want a holiday & be teated like royalty book this hotel ok. Seriously.Seriously you wont be disappointed.We couldn't get over the selection of food on offer from breakfast to evening meal,everything was just cooked to perfection...Special mention to Nasib (house keeper)who clean your room every day he is V.good man and freindly and you will see the difference between dirty room and clean room after cleaning by this person . great thanks Nasib.and many thanks for the nakheel restaurant staff for (breakfast &dinner ) meals as they are very freindly and helpful with a v.nice smiles,and thanks for reception team as they are wonderful for helping and solving any problems you have...Food was definitely 5 star something for everyone & even the chefs would come out asking if you are happy with the food which I have never experienced in an all inclusive hotel before! thanks you very much for the management wish you further progress and more success.
Now as for tipping......You don't have to..everyone is so lovely & helpful..But I wanted to as they work soo hard,when you do tip they go that one step further for you,you have to go there to believe & see it.
Overall & to recap...if you want reserve a hotel in Riyadh just relax.BOOK BOOK BOOK now FOUR POINTS BY SHERATON RIYADH KHALDIA ...You wont be disappointed.Thank You all for a fantastic stay......
Mohamed El Rawi (room 1508)
October 20, 2014
Rated 2 out of 5 by Angela7652 Areas Need Improvement
The room smelt of food, reported all that was done was the cooker extract was left on the whole day. This did not resolve the issue.
The sheets smelt of smoke and so did the towels.
The bathroom average very tiny.
Airport pick up did not turn up although confirmed with the hotel. This is not the first time.
This was the least favorable room I have had in my stays here.
This is a nominated hotel by the company.
I am a GOLD SPG there was no fruit in the room as usual.
Breakfast no selection of yogurts.
Telephone from the room very poor no one answers the phone. Also reported before.
There is need for some real improvement in this hotel.
May 23, 2014
Rated 5 out of 5 by altaf67 Excellent hotel ... Amazing staff and Service
I would like to appreciate the hotel staff and facilities during my staff.
I would particularly like to appriciate some of the staff for their amazing service and hostpatality.
Nasib - Housekeeping
Claudio - Belldesk
Breakfast chef - Mohammed babrul rahim
resturaunt service staff - roshan
Front desk - DeSilva
October 15, 2014
Rated 4 out of 5 by Manchu Good
It was long and a decent stay at Four Points.
I would like to Thank the below staff for their support and help during my stay
Front Desk: DSilva and Abdulatef
Housekeeping: Sohel (17th Floor)
Restaurant: Breakfast chef Babrool Rahim, Jijo, Giri, Thomas
Guest relationship manager: Ramy
Things that can be improved
2. AC in some bigger rooms
October 12, 2014
Rated 4 out of 5 by altaf67 Excellant Staff, excellant business Hotel
Please find my review of Four Points Riyadh after staying for a month. Overall i find this hotel pretty good in terms of location and excellent staff and facilities
Amazing Rooms, excellent staff . i would like to recommend the services provided by the some individuals below
Housekeeping staff: Herbert Cayunda
Restaurant Staff : Amelito
Front desk Manager : Ahmed Elrefai
1. Panorama Lounge is not worthy. Only cold foods are being served in the lounged. Have complained hotel staff several times to serve some hot foods but my request hasnt been entertained.
2. No Swimming pool , which is good to have .
April 19, 2014
Rated 5 out of 5 by JedRiyJed Best of its class in Riyadh
All services are good. In room dining could have more variaty. Guest room sofas need some deep cleening. Other than that, continued improvement is noticed.
May 10, 2014