Rated 1 out of 5 by Jade90 Great hotel - very poor service
We stayed for 2 nights in this hotel. The hotel is new and rooms great. Unfortunately service is terribly lacking. The front desk person was very disinterested when we arrived. Then after our first night our room was not cleaned. It was the evening, so we called the front desk twice. They were not apologetic and did not offer us any assistance (we needed clean towels, cups and toilet paper - at least the bare minimum!). They suggested we "go look in the hall". After two calls we went down stairs to get the items ourselves. Again no one seemed worried that we hadn't had our room cleaned. We waited for toilet paper as they said it would be delivered but it was not. Finally we found an employee in the hallway and asked him for some!! This is a lovely establishment but there needs to be courteous service and sufficient helpful staff in order for people to return. There are enough new hotels in Minot so people can choose elsewhere to go easily.
May 20, 2014
Rated 4 out of 5 by White02 Noise
This hotel room was loud! Room AC and fan in bathroom were loud. Also, liked the soap bar in shower area. However, ours was out of conditioner and body wash during our two night stay. Otherwise, nice stay, liked location. Close to college.
July 6, 2014
Rated 5 out of 5 by canuckess Very good hotel.
This hotel was very impressive and surprisingly cosmopolitan for this small city location.
July 6, 2014
Rated 4 out of 5 by mtreviewer Not bad for a new hotel
This hotel seemed very new, like most of what is now in Minot. The hotel itself is nice and clean. I liked the bathroom tiled shower instead of the tub. There was no mention of SPG at all during check in or check out, no receipt for fast check out under my door, and no offer of a receipt from the front desk when i turned in my keys. The beds are very very firm, so if you like that then its fine, but it was a less than comfortable nights sleep. Overall the hotel was clean and quiet, but the staff was not the normal Starwood staff, maybe they just need more time to get comfortable with all the procedures,
May 5, 2014
Rated 4 out of 5 by MB27 This hotel is very nice.
This hotel is very nice. Our only problem was when we would leave our room we had a hard time getting the door to lock. One issue we thought was that it would be nice if the bar wasn't open to and across from the front desk. In the evenings you smell booze when you enter the building and to us it doesn't set a good example for children. But other than that it was a very nice romantic getaway and very quiet.
June 12, 2014
Rated 4 out of 5 by Georgie1112 Nice hotel
Nice hotel but the down pillows were not a plus.
June 5, 2014
Rated 2 out of 5 by Frustrated22 Not Good
No mention by staff of breakfast included. Can hear people next door. People knocking on doors for someone to let them in; are they a registered guests? Poor room planning-king bed does not allow for two night stands. Dirt behind bathroom door & tilt grout still on front of the shower stall. Safe worked periodically.
May 19, 2014
Rated 3 out of 5 by DR007 Adequate
The amenities and experience were adequate but generally not up to the standards of other Four Points. Still one of the nicer hotels in Minot.
May 23, 2014
Rated 5 out of 5 by Toby13 Cleanliness
Very clean and staff very helpful
May 20, 2014
Rated 4 out of 5 by RPK474 Not Bad But....
Stayed at this hotel Jan 2nd and then Jan 5th/
First stay we were welcomed with complimentary water, biscotti and a nice card. Room was clean, comfortable and quiet. Second stay, the toilet was not cleaned properly, phone did not work and we were moved to another room. Due to the cold temperatures the floor was super cold, but this room was better. overall, I would stay here again but cleaning staff should be a little more thorough when cleaning the toilet. Don't want to see urine stains on the seat.
January 8, 2014
Rated 2 out of 5 by JOELM 3 Hour wait for a Crib
We checked in at 8:30pm and ask for a playpen or crib for my 2 yr old daughter with the time change it was already past her bedtime. We were told that when another person came on they would bring it up to us. I asked how long that would be and she didn't know. I asked if I could just get it myself and was told she didn't know where it was. An hour went by in our room, so I called down and same response. Another hour went by and called again. This time the "other person" answered and didn't know what I was talking about.
We had given up. We finally got our little one to settle between us, and went to sleep. 11:30-11:45 we were woken up by a knock at our door. It was the "other person" with our crib 3 hours later. We were pretty disappointed in the lack of communication and thoughtlessness of the front desk staff. Granted I didn't put up my "Do not Disturb". I'm sure a better system could be put into place to avoid situations like this. Simply communicating that a crib or playpen was unavailable would have been better than not communicating anything at all.
April 25, 2014
Rated 4 out of 5 by Ken2014 Minot Sheriton
I have been staying in the hotel 2 weeks a month for almost a year now. The breakfast at the hotel has really improved these past few months. The staff has been very nice and professional. The food quality and service has been great. Overall very pleased with the changes these past few months.
January 10, 2014
Rated 4 out of 5 Good place
Staff does a great job here.
August 17, 2013