Rated 4 out of 5 by tifosi New & clean but improvements needed.
Hotel was new and the room was clean. Bed was very comfy to sleep on. It has a pretty big bathroom as well. Water pressure was decent but it has no shower door. I had to put a towel to block the water from flooding the whole bathroom. Front desk staff was friendly and helpful. It has a nice deck in the lobby area over looking the sea. However, it would be great if there are lights (for night stroll) & beach chairs on the beach for relaxation.
Location wise, it's fine if you have a car but if you don't, you will need a cab as it's not walking distance to any popular spots.
My biggest problem with the hotel was the parking. There are 2 on going functions during my stay at the hotel (1 wedding & 1 conference). I reached the hotel at 5pm to check in but couldn't find any empty car park. After some argument, I was let to park at some reserved parking bay meant for the wedding but I have to leave by 7pm.
Then, when I came back at night around 12am, I had the same issue of no empty car park available. I had no choice but to double park another car.
November 27, 2013
Rated 4 out of 5 by 871010 Nice but still a lot have to improve
This is my first time staying at Four Points Penang after its opening on October.
1. The lobby is always blow by a breezy wind.
2. Beautiful and sandy beach.
3. Clean and tidy room.
4. Good location (reachable by public transport from Penang jetty, and it is quite near to Batu Feringgi and Gurney Drive if you have own transport.)
5. Simple and nice lobby.
6. FREE and STRONG internet connection (I still can connect to the wifi even i'm at the human-made island which is quite far away from the hotel).
7. Very nice room decoration.
8. Extremely nice and comfort beds.
1. The housekeepers is much more friendly than the front office staff (at least the housekeepers greet me every time I encounter with them)
2. The car park lot is really a big trouble for this hotel, serves only not more than 50 parking lot for total 220 guest rooms.
3. Although the window is double-glazed, the noisy from roadside still can be heard.
4. Another problem for car driver is the hotel is just by the roadside and traffic light, it is very difficult to exit from the hotel if there is a traffic jam.
5. The room is quite small especially the bathroom.
6. The glass to seperate the shower area in the bathroom is quite useless.
7. UNCONTROLLABLE air-cond controller.
8. The passenger lifts are small that can only fit maximum 7 persons.
1. Solve the car park issue as soon as possible.
2. Change the glass in the bathroom with other thing which can really avoid water splash out. (for example curtain or build a door to separate it completely)
3. Add more channels to the tv listing.
November 27, 2013
Rated 5 out of 5 by Robert1 Great staff
We stayed here for the week, this is a brand new 4 Points hotel, staff was in training, we found management and staff helpful and friendly. Platinum benefits included breakfast and suite upgrade. No evening cocktails. Location is good. The only problem we had was getting a taxi, the car service there is slow. But overall we loved this Category One hotel and staff, and we will recommend it to all.
November 16, 2013
Rated 2 out of 5 by TravelRush Ultimately Dissapointed, Banned for 2 yrs.
The hotel has opened for 1 month by the time I stayed in the hotel. In fact, I do not expect much from a newly opened spg category 1 hotel. However, the hotel simply perform very bad, among the worst in my life.
Obviously, the hotel is under-staff heavily. You do not see many hotel crews in the hotel. I, at once seeing the GM delivering room amenities all by himself.
Car park is another big issue, it is simply not planned properly in prior.
As SPG Platinum member, they do not offer any welcome amenities during check-in until I purposely go remind the receptionist. Overall, I feel very very disappointed in the SPG Recognition aspect.
In the end, the root cause of such lousy services is most likely due to improper management & training. Most of the staff is trying hard, apparently like other reviews, they are lacking direction.
So, I would recommend whoever wanted to stay at the hotel. Please come back again in another 2 yrs. Otherwise, it will ruin your confidence in Starwood hotel and your SPG status.
November 7, 2013
Rated 3 out of 5 by rgzap Still in learning process
The room and hotel facilities are within the expectations of similar competitors but there seems to be lack of staff and current staff maybe still going through learning process (which is understandable as the hotel is new). The staff in general are trying their best to help.
I mentioned lack of staff because, firstly, I waited for a long 15-20min before being served for check-in. Secondly, when I tried to call room and guest services to order food, nobody picked up for 5-10min. I have to go all the way down to the restaurant to order food for room delivery!
The indoor area of the restaurant was rather smoky for the 3 nights we were there (something wrong with the exhaust?) although the guests could always eat outdoor.
The room is okay in terms of size and quality - ie. average of similar hotel brand.
SPG recognition was bad (again, could be due to inexperience). No recognition during check-in such as asking what is the guest preference for the benefits (although I also forgot about it because too tired waiting to be checked-in). Requested for the Green Choice for the next day but somehow not registered and did not get the bonus Starpoints as a result.
Overall, the service could improve and hopefully will improve.
October 21, 2013
Rated 3 out of 5 by Ron70 Newly refurbished and re-branded hotel but still lots of kinks to work out
Location is by the main road at the Tanjung Bungah resort area. About 10 minutes drive to Gurney and 15 minutes drive to Georgetown city center. Not much to do in the area around the hotel. I was assigned a room on the 4th floor facing the main road, and it was noisy. I think the glass window is NOT thick enough to block street noise. Awoke a couple of times at night due to loud motorcycle noise from the street (illegal street race?). Room decor is excellent, bed is comfy. However, my room was NOT clean. I found thrash just below the curtain (a couple of discarded sweets) and guest room wall was full of scratch. The carpet in the elevator foyer was also littered with debris when I first walk into my room for check in. Water from shower area keep overflowing onto the rest of the bathroom due to minimal incline on the shower floor. Check in and check out was rather slow. Non existent elite SPG member recognition. On the brighter side, staff was really helpful when I requested help to locate missing item in my room after check out.
October 28, 2013
Rated 3 out of 5 by Derek1980 Value for money but don't expect SPG recognition
Value for money considering it's located quite a distance from George Town. Room doors are too hollow and thin, and noise and commotion along corridors can easily be heard. Room service was slow and forgetful. No SPG recognition in terms of upgrade, no dedicated queues for SPG members.
But management deserves an applause for their dedication and sincerity, but needs to fine-tune the remaining team to sing the same tune.
Proximity to Gurney and complimentary transport to certain venues in Penang, but reservations must be made 24hrs in advance.
November 8, 2013
Rated 3 out of 5 by YogiBearSG Awesome location but restaurant!!!!!
Awesome location, but restaurant not upto SPG standard I would say and same goes with the bar.
Would be a very good hotel if they improve on restaurant food quality.
October 10, 2013