Rated 4 out of 5 by Tlcc Everything good except breakfast
The staff has been excellent throughout my stay. Ranging from front desk bringing iPhone charger from home for my wife, proactiveness seeking inputs for green choice, attentiveness to every aspect.
Only 2 things for improvement. Bathroom is a bit small, and certain rooms have faulty shower drainage. Also breakfast could be a bit better in terms of the spread.
Overall, positives strongly outweigh negatives, and re staff training and service, I have nothing but praise.
September 9, 2014
Rated 2 out of 5 by Franco69 Cleanliness and Service Orientated
OVerall Penang Four Point is unacceptable based on Four Point by sheraton standard.
1. No well train Staff upon check in for Gold Member and above status.
2. Guess Lift is dirty for entire day.
3. House keeping staff not well train to Greed guess during room cleaning.
4. Breakfast is totally poor quality in food, staff without well train and atittude problem.
5. Night Bar or Lounge is poor service.
September 6, 2014
Rated 5 out of 5 by CMGM2014 Lovely hotel
The location of this hotel is stunning, especially upon entering the lobby from the street. The rooms were spacious and clean, and the beds were very comfortable. We had street side rooms, which was a pity as the sea view is spectacular, but despite being on a busy street, we heard little road noise. The hotel is between the city of Georgetown and the beach area at Batu Ferringhi, so not particularly convenient to either. The hotel provides a free daily shuttle to both areas through a tour company with a booth in the lobby. We booked several tour and transportation services through this company, in addition to the free shuttles, and had excellent experiences with all of them.
August 26, 2014
Rated 3 out of 5 by yks58 average hotel with beach view
hotel room and beach view is quite ok, but my room is facing main road, and the noise made me alert many times at night, poor quality sleep. the service from the eatery cafe is poor, choices of food is very limited, breakfast and lunch have to queue up for table, and what i dont like is the captain i believed, an Indian guy always at the front door shouting people to work, keep asking people to wait while talking nonsense to other staff, he is a bit below average, when serving food shouting at other staff, adding some saliva to the food, and worst still, he scratch his private part every now and then.......
August 25, 2014
Rated 4 out of 5 by SJ126 Comfortable and clean room
The room is clean and comfortable. Staffs are friendly. Overall stay was great but only downside is the car park as too limited space.
September 1, 2014
Rated 4 out of 5 by Arratoon65 Lovely gesture for returning guest
Still pleasant since my last stay. The room was clean but floors of lifts and The Eatery are not cleaned frequently. Dust & debris in lifts were not cleared the whole time I stayed there. Floating serviette (thrown by guests, I presume) on the water feature (which envelopes the outside dining area of The Eatery) was not cleared during my entire dining experiecne one evening. At breakfast time, The Eatery floors were always dirty & sticky. Whilst I noticed staff always mopping the lobby area, suggest they are more observant of ALL general areas of the hotel, not just the lobby.
August 22, 2014
Rated 4 out of 5 by alarz1959 good experience
I like the hotel in general and the stuff along with the duty manager .
their reception was more than perfect , they are friendly
August 30, 2014
Rated 5 out of 5 by s3bdullah The best two days
The beach, view, stuff, breakfast,Services...etc are very very very good, this is a 5 star hotel not 4 !
i will choose this hotel in my next visit to Penang.
August 28, 2014