Rated 4 out of 5 by ahkun outstanding value for money
the view in my room is awesome. most of the staff very helpful.
what i am not satisfied with :
1. lack of food labels in the restaurant. For eg. i had to taste three white fluids to find soy milk.
2. the dept arranging transport screwed up my bookings several times during the stay.
3. main door in my room very small and heavy to open and close.
Overall, i think the above shortcomngs are common amongst newly open hotels. It should be ok after a while. I will be back after six months.
February 17, 2014
Rated 2 out of 5 by TravelRush Ultimately Dissapointed, Banned for 2 yrs.
The hotel has opened for 1 month by the time I stayed in the hotel. In fact, I do not expect much from a newly opened spg category 1 hotel. However, the hotel simply perform very bad, among the worst in my life.
Obviously, the hotel is under-staff heavily. You do not see many hotel crews in the hotel. I, at once seeing the GM delivering room amenities all by himself.
Car park is another big issue, it is simply not planned properly in prior.
As SPG Platinum member, they do not offer any welcome amenities during check-in until I purposely go remind the receptionist. Overall, I feel very very disappointed in the SPG Recognition aspect.
In the end, the root cause of such lousy services is most likely due to improper management & training. Most of the staff is trying hard, apparently like other reviews, they are lacking direction.
So, I would recommend whoever wanted to stay at the hotel. Please come back again in another 2 yrs. Otherwise, it will ruin your confidence in Starwood hotel and your SPG status.
November 7, 2013
Rated 3 out of 5 by Ron70 Newly refurbished and re-branded hotel but still lots of kinks to work out
Location is by the main road at the Tanjung Bungah resort area. About 10 minutes drive to Gurney and 15 minutes drive to Georgetown city center. Not much to do in the area around the hotel. I was assigned a room on the 4th floor facing the main road, and it was noisy. I think the glass window is NOT thick enough to block street noise. Awoke a couple of times at night due to loud motorcycle noise from the street (illegal street race?). Room decor is excellent, bed is comfy. However, my room was NOT clean. I found thrash just below the curtain (a couple of discarded sweets) and guest room wall was full of scratch. The carpet in the elevator foyer was also littered with debris when I first walk into my room for check in. Water from shower area keep overflowing onto the rest of the bathroom due to minimal incline on the shower floor. Check in and check out was rather slow. Non existent elite SPG member recognition. On the brighter side, staff was really helpful when I requested help to locate missing item in my room after check out.
October 28, 2013
Rated 4 out of 5 by 871010 Nice but still a lot have to improve
This is my first time staying at Four Points Penang after its opening on October.
1. The lobby is always blow by a breezy wind.
2. Beautiful and sandy beach.
3. Clean and tidy room.
4. Good location (reachable by public transport from Penang jetty, and it is quite near to Batu Feringgi and Gurney Drive if you have own transport.)
5. Simple and nice lobby.
6. FREE and STRONG internet connection (I still can connect to the wifi even i'm at the human-made island which is quite far away from the hotel).
7. Very nice room decoration.
8. Extremely nice and comfort beds.
1. The housekeepers is much more friendly than the front office staff (at least the housekeepers greet me every time I encounter with them)
2. The car park lot is really a big trouble for this hotel, serves only not more than 50 parking lot for total 220 guest rooms.
3. Although the window is double-glazed, the noisy from roadside still can be heard.
4. Another problem for car driver is the hotel is just by the roadside and traffic light, it is very difficult to exit from the hotel if there is a traffic jam.
5. The room is quite small especially the bathroom.
6. The glass to seperate the shower area in the bathroom is quite useless.
7. UNCONTROLLABLE air-cond controller.
8. The passenger lifts are small that can only fit maximum 7 persons.
1. Solve the car park issue as soon as possible.
2. Change the glass in the bathroom with other thing which can really avoid water splash out. (for example curtain or build a door to separate it completely)
3. Add more channels to the tv listing.
November 27, 2013
Rated 1 out of 5 by IMLIVINGIT New hotel
New hotel with friendly staff. Constant loud thumping sound from kids running upstairs and sound from hallway disrupts a good nap. For driving guests, be prepared for a healthy walk after parking your vehicle at housing neighborhood opposite. Scenic sea view from room is a plus point. Hey, you get to linger around the lobby area longer for it might take awhile for the checkout to be done.
December 12, 2013
Rated 3 out of 5 by rgzap Still in learning process
The room and hotel facilities are within the expectations of similar competitors but there seems to be lack of staff and current staff maybe still going through learning process (which is understandable as the hotel is new). The staff in general are trying their best to help.
I mentioned lack of staff because, firstly, I waited for a long 15-20min before being served for check-in. Secondly, when I tried to call room and guest services to order food, nobody picked up for 5-10min. I have to go all the way down to the restaurant to order food for room delivery!
The indoor area of the restaurant was rather smoky for the 3 nights we were there (something wrong with the exhaust?) although the guests could always eat outdoor.
The room is okay in terms of size and quality - ie. average of similar hotel brand.
SPG recognition was bad (again, could be due to inexperience). No recognition during check-in such as asking what is the guest preference for the benefits (although I also forgot about it because too tired waiting to be checked-in). Requested for the Green Choice for the next day but somehow not registered and did not get the bonus Starpoints as a result.
Overall, the service could improve and hopefully will improve.
October 21, 2013
Rated 1 out of 5 by NidthiaC RECYCLED / LEFT OVER FOOD for BREAKFAST!
Hotel service is rubbish - not what you would expect from a big-chain hotel.
1) Slow and delayed check-in... arrived at 3.45pm and fully settled in room at approximately 7.00pm!
2) Park at your own risk! - not enough parking at hotel, guests asked to park across the street on the roadside of housing estate . Especially dangerous at night!
3) Valet service for parking with reported incidence of joy-riding in your car!
4) Hotel restaurant serves RECYCLED / LEFT-OVER food in the most unsafe way.
January 3, 2014
Rated 5 out of 5 by Cooklim It worths the price with the category
I was pretty surprised when I saw the review rating is so low for this hotel and there were so much complaints from others. Well, i think most of them forget that the expectation should match to the price that you pay for. It has been meeting my expectation although I used to stay 150 nights/ year at 5 stars hotels across the world for the past 3-4 yrs. The scene is pretty good, fair swimming pool, cheap and good food and the most important thing is the stuff is friendly.
I do agree the car park is not enough but they do offer stuff to park the car for you.
I believe they are trying hard to meet customers requirement although they are still lacking of experience and I am pretty sure I will still coming back as the only SPG hotel in Penang. Do keep your friendliness and politeness while facility does take time to development/ invest. Thanks...
February 3, 2014
Rated 5 out of 5 by Dougie2013 Thanks and what a little gem
After reading the reviews posted for this newly opened hotel we were not too sure what we would encounter. But when you think that this property is a Cat 1 the very few minor things above can be forgotten.
At the helm is Kurt, who rose out of his way to make us comfortable, and his smiling pool boy who we3nt out of his way to make these funny fruit cups for the boys.
Dont hesitate to have a week here, the beach and pool are excellent, the breakfast more than suitable and the staff trying so hard to be the best. Look at your purse, and smle for what value you got and allow this hotel to climb and grow, Thanks Kurt, well be there again next year. From the Coffen famiy adelide
January 19, 2014
Rated 5 out of 5 by SoftSpaceFounder Excellent Service, Superb Rooms
Checked in to a suite here, a welcome note with a cute plate of candies were waiting for me on the table and it was very heart warming.
Hotel is very new, hence I suppose some of the very minor issues can be forgiven.
First, I realized for a suite I only had one trash bin in the bathroom. There was none in the bedroom, living room and kitchen at all. So every time I need to throw away something I had to walk all the way to the bath room.
Then, I realized there was no bottled water at all after searching the entire suite but a call to the front desk and everything is sorted.
Both the TV sets in the living room and bedroom isn't working but again a quick call to the front desk and it was sorted in a short while.
Then, I ordered in-room dining and wanted a can of Coke to go with it. Then room service called back and said they do not have any canned drinks at all and if I wanted a Coke they could only serve the 1.5L large bottle Coke which I thought it is a little too much for my one person consumption.
I have an eye for details, and I can't help but realizing the time on the bedside radio clock was way wrong as well as it was showing 7 am while the actual time is almost midnight.
However those are really minor issues.
The room quality is absolutely up class and bed lives up to the standard of Four Points.
The front desk staff is very attentive and actually took a personal interest in what I do and the reason why I checked in to the hotel. I asked for some directions to a location for an early meeting I need to be tomorrow morning, and they immediately arranged a taxi for me and double checked it with me in the very same hour so I do not need to worry about it and can have a peace of mind.
Absolutely world class attentive service. I know where I will check in to the next time I return to Penang.
October 8, 2013
Rated 3 out of 5 by YogiBearSG Awesome location but restaurant!!!!!
Awesome location, but restaurant not upto SPG standard I would say and same goes with the bar.
Would be a very good hotel if they improve on restaurant food quality.
October 10, 2013
Rated 3 out of 5 by Derek1980 Value for money but don't expect SPG recognition
Value for money considering it's located quite a distance from George Town. Room doors are too hollow and thin, and noise and commotion along corridors can easily be heard. Room service was slow and forgetful. No SPG recognition in terms of upgrade, no dedicated queues for SPG members.
But management deserves an applause for their dedication and sincerity, but needs to fine-tune the remaining team to sing the same tune.
Proximity to Gurney and complimentary transport to certain venues in Penang, but reservations must be made 24hrs in advance.
November 8, 2013
Rated 5 out of 5 by zulkifly great getaway
i would highly recommend this hotel .
December 8, 2013
Rated 2 out of 5 by huahinfan not ready for prime time
the hotel is newly opened and location is good if you want to be on a small beach without the hawkers, etc. rooms are clean, but lacking in many respects - suite has a kitchen/microwave but no dishes or utensils. Bathroom is designed with no shower door so any shower will flood the entire floor and there is no way to avoid this! The faucet in the sink is too short so when you wash your hands you hit the back wall of the sink. Looks are good but functionality is terrible - can't imagine who would allow a design like this.
The staff are very friendly but appear mostly untrained and unable to handle or follow up on any issues. Room cleaners and most staff in restaurant speak neither English nor Malay which makes communication difficult and service issues impossible to resolve easily.
The restuarant - only ate breakfast which has a large variety for this level, BUT hot food is cold - hot plates are not turned on, food is not replaced, staff cannot keep up with volume (inadequate staffing), and food that is available has no one to serve it nor any sign that it is available (only found out b/c saw someone getting noodle soup).
The good - if you get a room on the sea side you'll have a lovely view (if on hgher floors). But the other side is right on a main road with no view (and I would think traffic noise). Prices in the restaurant are reasonable but given the poor quality of the food served for breakfast I never tried it).
The frustrating - staff seem to want to do a good job but appear to be completely lacking in direction. Things were so bad in the restaurant that I asked if there was a food manager assuming there wasn't one, but I was told there was. This person was never evident, nor was any apparent direction being given to staff or to any quality control, etc.
The place has potential and is very popular with the locals (which is good but also leads to the place being overrun with children - more than the facilities really can manage), but there is a LOT of training and better management needed to make it reach the potential that exists!
November 3, 2013
Rated 5 out of 5 by Robert1 Great staff
We stayed here for the week, this is a brand new 4 Points hotel, staff was in training, we found management and staff helpful and friendly. Platinum benefits included breakfast and suite upgrade. No evening cocktails. Location is good. The only problem we had was getting a taxi, the car service there is slow. But overall we loved this Category One hotel and staff, and we will recommend it to all.
November 16, 2013
Rated 3 out of 5 by gyang12000 Very basic hotel
1.) hotel facilities cannot meet my expectation.
2.) facility with only swimming.
3.) this hotel good for business traveller
4.) reasonable price
Overall, will recommend this hotel to others.
October 5, 2013
Rated 4 out of 5 by misery98 Friendly Hotel with Relaxing Atmosphere
Hotel staff service was efficient and courteous.The bar staff that serve us was great with a really good sense of humor.
October 25, 2013