Rated 5 out of 5 by NgPenang Great stay
Amazing hotel. Great service, great rooms, staff were top notch amazing!!! I was travelling a 3 year old alone and a week. The staff were so sweet and attentive to my child. One day, I left my iPhone at the pool and the service man returned it to the desk. Most people would have taken it and all my picture for this trip would have disappeared.
Love the pool and lobby. Staff being the best.
feed backs are-sink is really high. Im 5'4 and I was struggling. So my 3 year old had to climb up on the counter. Nothing you can do, no big deal.
Another thing is room service. Breakfast is so amazing. All the food is prepared perfectly, taste so authentically and yet room service is sub par.
None the less. This hotel will always be my go to from now on. Great job!!!
February 19, 2015
Rated 3 out of 5 by ycs1132 Great Sea View.
Hotel was not well maintained! Service staff not up to expectation.
February 10, 2015
Rated 4 out of 5 by felicia88 hotel managed by helpful and friendly staff
Booked 2 rooms for a birthday getaway for a friend. Mentioned only when checking in and the staff were so kind to being up a slice of birthday cake. Simple touches like made up bed and jelly beans/marshmallows on the table. I had some paperwork to sort our and they were so kind to offer their fax services. Was a pleasant stay friends that came with also feedback they will definitely stay at Four Points for their future Penang trips
February 5, 2015
Rated 4 out of 5 by Thehush2001 Another stay
Surprised with the turn down service. Nice touch!
February 4, 2015
Rated 5 out of 5 by TOMPPA Staff is top notch
Not coming to Penang in a long time I desided on Four Points as beeing Starwood Platinum.
I was pleasently surprised with the hotel; especially with the very friendly, attentive and funny staff (especially thanks to Jamillah, Sabrina, Munshid in the bar... you know why:)). I will be this year Platinum for life so I have seen a few Starwood hotels and I think that the staff in Four Points (especially the bar) is one of the best!
Otherwisw, hotel is clean, rooms are very nice (I got Platinum recognition upgrade to suite) with sea wiev. The beach is not so good for swimming but pool/pool area is nice. Bar terrace ideal for late afternoon/evening sunset and gin tonics.
Will come again for sure.
January 23, 2015
Rated 4 out of 5 by Nel777 Pleasant Stay, Had a Blast!
Staff at check in/out (Nick) is warm and friendly; overall room was good as well although there was a particular night that could have been better (noise reduction) wedding hosted on the 6th floor which was loud and affects those staying on the 5th. Worthwhile considering a lifeguard stationed at the beach as well.
January 3, 2015
Rated 5 out of 5 by Daniel144 Outstanding service
My expectations of service at Malaysian hotels are usually not high, but am happy to report that the front desk staff at Four Points by Sheraton Penang excel in this area. Location is fantastic, easy to access Georgetown for Penang cuisine and at the same time nice and peaceful for a relaxing stay. Highly recommended.
December 11, 2014
Rated 4 out of 5 by RHALL OVERALL HOUSEKEEPING
The room and common areas was clean and well maintained....I hope this can be sustained. The front desk staff and housekeeping staff was polite and friendly. However, encountered a surly Chinese man at the travel desk who was rude and unhelpful.
December 9, 2014
Rated 5 out of 5 by Raghbir81 Great stay that made us feel special!
My wife and I stayed at the Four Points by Sheraton Penang recently. It was a short 1 night stay - we only wished it could be longer. However, the 24 hours we spent there was a great one as the resort's team made us feel special in every way! Thank you to Adrian and his team and we will definitely be back!.
December 7, 2014
Rated 4 out of 5 by STMsia73 Great Stay with Four Points Penang
From Front Office staff to the Team that managing the parking, you all have done great in handling the influx of customers during my two nights stays last week
Great Room & Great Staff & Clean beach area & nice Gym.
Keep up the good work.
Will continue to stay with you
December 3, 2014
Rated 4 out of 5 by Laureate Great Hotel
Comfortable hotel, nice location, FOC jockey service.
December 1, 2014
Rated 5 out of 5 by PCS66 Recommended Hotel
Nice room, clean and comfort.
December 1, 2014
Rated 4 out of 5 by Rt1950 Beautiful Penang
I hope the hotel can be fully carpeted to feel more cosy. The shower room is not fully glass so water can get into the floor area making it sleepy. Also there is no welcome drinks for guest checking in. No newspaper being send to the room neither was I told to request.... Normally it is automatically send...Star Or NSTP.
November 29, 2014
Rated 5 out of 5 by YeoSk One satisfied stay
Last weekend, i had a 5D4N stay with my partner in the four points Penang. I am surprised at how the staffs are well-trained to patch up their mistakes. I would like to personally thank the staffs that had make my stay a pleasant one, Kimberley from the front desk, for taking our problems into own hands and recovered them there and then, and Achmad and Kamal, probably from the housekeeping or linen, for being attentive as soon as problems on your part are mentioned. Thank you once again team for making my stay a pleasant one, especially in Penang,
November 27, 2014
Rated 5 out of 5 by Yen2006 Great location and comfortable hotel
Great room and cleanliness
Nice location with direct access to beach
November 19, 2014
Rated 4 out of 5 by AThomas Good place for staying in Penang
Comfort place in Penang - not city but short distance to Georgetown and other side to gardens not far. There is a beach witch not big, but clear and convenient.
And excellent staff. One of us had some problems with health and participation of staff was sincere and very useful: from maintenaExcnce in clinic to in addition provided services in very decent volumes - water, tea, sugar. Great thanks!
November 18, 2014
Rated 5 out of 5 by AlexTeo Good services!
I really surprise as the front desk staff still remember my name.
November 9, 2014
Rated 5 out of 5 by Hareloy relax, non-pack hotel with sea view
really like here after i tried so many hotels in Penang, and the price is reasonable, with a near sea view. and its only 5th floor, meant no so many guest so you may rest peacefully just next to pool or beach, any time. Breakfast also good quality choices.
For toileteries kits, I think maybe due to enviroment frienly concept, so provide less kits, but u may call to request.
only thing no good maybe is withou bathrope and hair dryer.
Farer form town and limited parking lot.
November 9, 2014
Rated 4 out of 5 by ppssam Fairly Modern Hotel
The interior design of the hotel (incl room & facilities) are modern.
Room is spacious & comfortable. It is good for us to hang around in the room after half day out in the city and before going out again for dinner.
There are a wide choices offered in the buffet breakfast. Yet, the coffee is bad & the plates are not very well cleaned.
November 5, 2014
Rated 4 out of 5 by Varvara This hotel is good 4*
I've stayed 2 nights in the hotel during my business trip. The rooms and bed was really great! I've liked that it's on the beach side but the same time not big like resort so that you can feel either relaxing mood in the evening and very dynamic set in the morning! The comments i would like to point on to improve: sea water is littered and the dishes and cutlery in the restaurant is not proper washed. For all other services - no complains,
November 3, 2014
Rated 4 out of 5 by RachelSM Great stay for relaxation.
New and well equipped hotel. Room was clean and comfortable. Staff were helpful and friendly. Nice breakfast (with seaview) and in-room dining service.
November 1, 2014
Rated 5 out of 5 by Raylemon Excellent Beachfront hotel
We stay 2 nights at Premium Room. This is not seaview room but is still great for us. Everything in the Hotel are fantastic, except for one thing which is the parking area (limited parking slot). However, the management is try to solve the problem by using valet parking services to help the guest to park the car when the parking lot are full.
Breakfast are excellent, you can enjoy the seaview while having your breakfast.
We have a good sleep, and the bathroom with bathtub allow us to have a full enjoyment.
The location of this Hotel is good, nearby Batu Ferringhi and Gurney Drive, easy accessible.
October 31, 2014
Rated 4 out of 5 by Midst77 maintain the service standards
never failed to impress,but one thing as for room setup aint consistent..kept on requesting for additional ammenities...kana housekeeping had always went extra miles on our room cleaniness...great work keep it work! sloopy joe burger just wonderful! a must try!
October 27, 2014
Rated 4 out of 5 by Euniceyew Love at first sight
I just love the stay.It was a unplanned trip and we drive along feringgi and tg bungah to hunt for the hotel.I was greeted by the SPG client service and she offered me a great price which was the similiar rate if i book from the starwood website.We love the property so much and immediately we book the room.
The oversized single bed really pampered us so much.Love the bedding and soft pillow and i slept so soundly at night.
Opt for deluxe oceanview room as it has a great seaview.
October 27, 2014
Rated 4 out of 5 by fan2014 An enjoyable experience
4 points is wonderfully fitted for a comfortable holiday. The facilities are modern, the location near town, and the view from the room window is breath-taking. The staff are well trained and friendly. Thank you for a memorable stay; we will be back.
October 21, 2014
Rated 5 out of 5 by Martin888 Finally a Sheraton hotel in Penang!
VERY comfortable bed
High speed Wi-Fi
VERY attentive & polite staff
October 7, 2014
Rated 4 out of 5 by Richard71 This hotel has strategic location
The hotel is located at strategic location for business and holiday travelers. The staffs are helpful and hospitable. Also, there is food junction nearby the hotel whereby you can find all types of local foods and delicacies.
September 27, 2014
Rated 2 out of 5 by Jeff2882 Wedding dinner in the Sheraton
I had my wedding dinner in this hotel. The decoration and food is pretty good. However the service is poor. Responsiveness is slow and promises made were not able to fulfill. Overall I think still have lots of room for improvement for a 4 star hotel with the given price that we paid per table for the wedding. The reason I choose this hotel is because it is newly renovated after takeover from the previous owner so just give it a try.
September 25, 2014
Rated 4 out of 5 by inder2556 Good Location
Good location and easy excess to town center. Staff friendly and helpful. The only need to improve for more parking bays.
September 22, 2014
Rated 5 out of 5 by SFNg Great experience, I'll choose this again!
Had one night stay in the Deluxe room. Very comfortable.
Make sure you get a Sea-view room.
It's a shame that i could only get a Street-view room this time.
September 22, 2014