Rated 5 out of 5 by cps24 Service exceed expectations
Upon arrival, we were very warmly greeted by the bell boys who helped us with our luggage. Check in was brisk and efficient. Being spg plat, was allocated a suite. Although the room was spacious, the bathroom was a real squeeze. This is the only gripe . The entire team delivers an impeccable level of service. What amazes was when we ask for travel info, Mr Malkom personally delivers a well organized folio of travel brochure to our room and gave us detailed information as he is a penangnite. . When we got lost driving to a dental clinic, Mr Danesh took time off and rode on a motorbike to lead us there. The gm and the management ought to be really proud of each n every member of their staff who strive to give their absolute best .Thank you
March 12, 2014
Rated 5 out of 5 by yvonnetcl Staff
Staff at the Reception - Mr Dinesh is very helpful and friendly. Thumbs Up! :)
May 26, 2014
Rated 1 out of 5 by Kumar81 The food is just the mess
This is not the nice hotels i have recently stayed. First the food is such a bad quality, close to no variety makes it worst.
June 18, 2014
Rated 4 out of 5 by 871010 Nice but still a lot have to improve
This is my first time staying at Four Points Penang after its opening on October.
1. The lobby is always blow by a breezy wind.
2. Beautiful and sandy beach.
3. Clean and tidy room.
4. Good location (reachable by public transport from Penang jetty, and it is quite near to Batu Feringgi and Gurney Drive if you have own transport.)
5. Simple and nice lobby.
6. FREE and STRONG internet connection (I still can connect to the wifi even i'm at the human-made island which is quite far away from the hotel).
7. Very nice room decoration.
8. Extremely nice and comfort beds.
1. The housekeepers is much more friendly than the front office staff (at least the housekeepers greet me every time I encounter with them)
2. The car park lot is really a big trouble for this hotel, serves only not more than 50 parking lot for total 220 guest rooms.
3. Although the window is double-glazed, the noisy from roadside still can be heard.
4. Another problem for car driver is the hotel is just by the roadside and traffic light, it is very difficult to exit from the hotel if there is a traffic jam.
5. The room is quite small especially the bathroom.
6. The glass to seperate the shower area in the bathroom is quite useless.
7. UNCONTROLLABLE air-cond controller.
8. The passenger lifts are small that can only fit maximum 7 persons.
1. Solve the car park issue as soon as possible.
2. Change the glass in the bathroom with other thing which can really avoid water splash out. (for example curtain or build a door to separate it completely)
3. Add more channels to the tv listing.
November 27, 2013
Rated 5 out of 5 by min710 Very kind staff & clean room
I stayed 2 nights.
I really had good time
very kind staff, clean room, swimming pool in front of ocean
I really stay again four points by sheraton penang.
May 15, 2014
Rated 1 out of 5 by NidthiaC RECYCLED / LEFT OVER FOOD for BREAKFAST!
Hotel service is rubbish - not what you would expect from a big-chain hotel.
1) Slow and delayed check-in... arrived at 3.45pm and fully settled in room at approximately 7.00pm!
2) Park at your own risk! - not enough parking at hotel, guests asked to park across the street on the roadside of housing estate . Especially dangerous at night!
3) Valet service for parking with reported incidence of joy-riding in your car!
4) Hotel restaurant serves RECYCLED / LEFT-OVER food in the most unsafe way.
January 3, 2014
Rated 2 out of 5 by TravelRush Ultimately Dissapointed, Banned for 2 yrs.
The hotel has opened for 1 month by the time I stayed in the hotel. In fact, I do not expect much from a newly opened spg category 1 hotel. However, the hotel simply perform very bad, among the worst in my life.
Obviously, the hotel is under-staff heavily. You do not see many hotel crews in the hotel. I, at once seeing the GM delivering room amenities all by himself.
Car park is another big issue, it is simply not planned properly in prior.
As SPG Platinum member, they do not offer any welcome amenities during check-in until I purposely go remind the receptionist. Overall, I feel very very disappointed in the SPG Recognition aspect.
In the end, the root cause of such lousy services is most likely due to improper management & training. Most of the staff is trying hard, apparently like other reviews, they are lacking direction.
So, I would recommend whoever wanted to stay at the hotel. Please come back again in another 2 yrs. Otherwise, it will ruin your confidence in Starwood hotel and your SPG status.
November 7, 2013
Rated 5 out of 5 by SoftSpaceFounder Excellent Service, Superb Rooms
Checked in to a suite here, a welcome note with a cute plate of candies were waiting for me on the table and it was very heart warming.
Hotel is very new, hence I suppose some of the very minor issues can be forgiven.
First, I realized for a suite I only had one trash bin in the bathroom. There was none in the bedroom, living room and kitchen at all. So every time I need to throw away something I had to walk all the way to the bath room.
Then, I realized there was no bottled water at all after searching the entire suite but a call to the front desk and everything is sorted.
Both the TV sets in the living room and bedroom isn't working but again a quick call to the front desk and it was sorted in a short while.
Then, I ordered in-room dining and wanted a can of Coke to go with it. Then room service called back and said they do not have any canned drinks at all and if I wanted a Coke they could only serve the 1.5L large bottle Coke which I thought it is a little too much for my one person consumption.
I have an eye for details, and I can't help but realizing the time on the bedside radio clock was way wrong as well as it was showing 7 am while the actual time is almost midnight.
However those are really minor issues.
The room quality is absolutely up class and bed lives up to the standard of Four Points.
The front desk staff is very attentive and actually took a personal interest in what I do and the reason why I checked in to the hotel. I asked for some directions to a location for an early meeting I need to be tomorrow morning, and they immediately arranged a taxi for me and double checked it with me in the very same hour so I do not need to worry about it and can have a peace of mind.
Absolutely world class attentive service. I know where I will check in to the next time I return to Penang.
October 8, 2013
Rated 1 out of 5 by IMLIVINGIT New hotel
New hotel with friendly staff. Constant loud thumping sound from kids running upstairs and sound from hallway disrupts a good nap. For driving guests, be prepared for a healthy walk after parking your vehicle at housing neighborhood opposite. Scenic sea view from room is a plus point. Hey, you get to linger around the lobby area longer for it might take awhile for the checkout to be done.
December 12, 2013
Rated 4 out of 5 by Petrosian Excellent location and value for money
Some of the low ratings given seem unfair to me. This is an SPG Category 1 hotel, not a Category 3 or higher. Yes, if you drive there (we didn't) parking could be an issue; yes, the design of the shower isn't very good - why put the towel rail within the shower area? However, the beach location is excellent; the staff friendly, enthusiastic and helpful. My SPG status was recognized at check-in with an immediate upgrade. The room itself is well-designed, light with good seating space. The bed was very comfortable. There's a regular (and very cheap) bus service which runs past the hotel into Georgetown. There's a local food court within easy walking distance for those who like to sample local food (which we do); a Tesco shopping mall with inside restaurants and a food court is also a 15 minutes walk away.
We used the hotel car service for pick up from the airport and return to the coach station (we came from KL). These services were smooth and efficient.
My wife and I had a wonderful stay, and certainly hope to go back again.
February 5, 2014
Rated 2 out of 5 by Andy17 This hotel needs improvement
1. Lack of car park
2. Restaurant is too hot in the morning.
June 10, 2014
Rated 5 out of 5 by Dougie2013 Thanks and what a little gem
After reading the reviews posted for this newly opened hotel we were not too sure what we would encounter. But when you think that this property is a Cat 1 the very few minor things above can be forgotten.
At the helm is Kurt, who rose out of his way to make us comfortable, and his smiling pool boy who we3nt out of his way to make these funny fruit cups for the boys.
Dont hesitate to have a week here, the beach and pool are excellent, the breakfast more than suitable and the staff trying so hard to be the best. Look at your purse, and smle for what value you got and allow this hotel to climb and grow, Thanks Kurt, well be there again next year. From the Coffen famiy adelide
January 19, 2014
Rated 3 out of 5 by YogiBearSG Awesome location but restaurant!!!!!
Awesome location, but restaurant not upto SPG standard I would say and same goes with the bar.
Would be a very good hotel if they improve on restaurant food quality.
October 10, 2013
Rated 5 out of 5 by newyork2 Lovely hotel
My husband and I (from the US) stayed here with his parents (from India). The hotel is situated in a lovely location right on the beach. Apparently the water is not always in a "swimmable" state, but there is a large outdoor pool if you want to cool down. The hotel staff was exemplary, especially one young lady at the front desk, Ms. V. Chew. She made some excellent restaurant recommendations and tried to accommodate our every need. The hotel breakfast, which was included in our package, was extensive, with western, Chinese, and Indian selections suitable for brunch. The rooms were large enough and well appointed. The bathrooms were a tad small but with excellent water pressure and temperature. Overall a very well located, comfortable place to stay in Penang
March 19, 2014
Rated 3 out of 5 by Derek1980 Value for money but don't expect SPG recognition
Value for money considering it's located quite a distance from George Town. Room doors are too hollow and thin, and noise and commotion along corridors can easily be heard. Room service was slow and forgetful. No SPG recognition in terms of upgrade, no dedicated queues for SPG members.
But management deserves an applause for their dedication and sincerity, but needs to fine-tune the remaining team to sing the same tune.
Proximity to Gurney and complimentary transport to certain venues in Penang, but reservations must be made 24hrs in advance.
November 8, 2013
Rated 4 out of 5 by ahkun outstanding value for money
the view in my room is awesome. most of the staff very helpful.
what i am not satisfied with :
1. lack of food labels in the restaurant. For eg. i had to taste three white fluids to find soy milk.
2. the dept arranging transport screwed up my bookings several times during the stay.
3. main door in my room very small and heavy to open and close.
Overall, i think the above shortcomngs are common amongst newly open hotels. It should be ok after a while. I will be back after six months.
February 17, 2014
Rated 5 out of 5 by KL60000 service with a smile
Though overall the hotel is relatively small, the room is just perfect.
The staff are hardworking, friendly and never fails to greet you with a smile which has made my short stay a memorable one.
Keep it up.
April 1, 2014
Rated 3 out of 5 by mikester Bath towels and laundry service could be better
Laundry service not up to par, in particular the bath towels had stains on them and did not look like they were cleaned properly enough. Otherwise, a very decent hotel situated in an excellent quiet location away from the city.
May 27, 2014
Rated 5 out of 5 by DA2013 Great stay with everything you need
Starting with the location, it is situated in a good place which is near to almost whatever comes to mind. Shuttle service, 10 minutes walk to a supermarket (TESCO) or 5 minute walk to the local food shacks. The manager is always around which is something rare in other hotels and he mingles with people and sees that their needs are met.
March 15, 2014
Rated 4 out of 5 by Burkerbert Spectacular views
Gorgeous view and location, Rooms modern, Staff very friendly and helpful, Breakfast substantial and dining area lovely. Pool perfect but 8pm close time is too early.
May 27, 2014
Rated 5 out of 5 by Cooklim It worths the price with the category
I was pretty surprised when I saw the review rating is so low for this hotel and there were so much complaints from others. Well, i think most of them forget that the expectation should match to the price that you pay for. It has been meeting my expectation although I used to stay 150 nights/ year at 5 stars hotels across the world for the past 3-4 yrs. The scene is pretty good, fair swimming pool, cheap and good food and the most important thing is the stuff is friendly.
I do agree the car park is not enough but they do offer stuff to park the car for you.
I believe they are trying hard to meet customers requirement although they are still lacking of experience and I am pretty sure I will still coming back as the only SPG hotel in Penang. Do keep your friendliness and politeness while facility does take time to development/ invest. Thanks...
February 3, 2014
Rated 5 out of 5 by Brian1188 Great stay at Penang 4PM
We stayed for 2N at the sea view suite and the view was great. The front desk staff was friendly and I received help from the concierge on getting around, as well as arranging a paid limo service to our town hotel.
The hotel offers free shuttle service to nearby Batu Ferringi night market and the shopping mall which are very good. However, on the night market return ride, the shuttle driver made a illegal turn into the exit and tried to drop us off not at the hotel entrance, I had a close shave with a vehicle getting out of hotel . This was the only glitch at this stay.
Overall, We enjoyed our stay and will likely return.
April 7, 2014
Rated 3 out of 5 by YFC81 F&B Needs Improvement
Four Points Penang is a highly recommended hotel with great sea view and really comfortable rooms. The staff are friendly and courteous. However, its F&B is a big let-down in terms of quality.
May 23, 2014
Rated 5 out of 5 by zulkifly great getaway
i would highly recommend this hotel .
December 8, 2013
Rated 4 out of 5 by sayang14 A Starwood Expectatopm
This hotel has lived up to Starwood property priviledges, starting from the reception check in, to room comfort, house keeping and conceige services. What i like most in my room is the big comfortable king sixe bed and the 4 fluffy down pillows that gives a good nite sleep.The hotel is located near to the city centre and also to Batu Feringgi making it easier for those who wants both these attractions.
May 14, 2014
Rated 5 out of 5 by dteo Great value for the quality and service
Just returned from a wonderful 2-week stay at the Four Points Penang. Upon arrival was warmly greeted by bell-hop and front desk staff and was given an upgrade to a nice ocean-view suite on the 5th floor, thanks! Suite was spacious, well-equipped and comfortable. I especially enjoy watching sunrise over the ocean every morning from the large picture windows. The hotel serves an extensive buffet breakfast spread which was complimentary for SPG Plat. Hotel is conveniently located close to Gurney (shopping and food) and Ferringhi beach and there’re daily shuttles from the hotel to both locations, although I wish it was more frequent (ended up driving instead). Hotel staff is warm and friendly. Special kudos to Ms Vernisse Chew, whose exceptional hospitality and professionalism made our stay enjoyable. Thanks for all your help and recommendations!
May 11, 2014
Rated 3 out of 5 by Neez30 Training required
Building site next door to hotel, directly next to swimming pool. Rooms on road side would be noisy, wide main road directly outside.
Not enough sun loungers and very inefficient pool area staff.
Annoying piped music in hallways, and at breakfast service and loud nightclub style music played in the coffee shop/bar area at 11am.
No beverages on room service menu's.
No bathrobes. Bathroom too small, no bathtubs and glass shower screen does not stop water from spilling into the toilet/sink area.
Beware long stay guests who were arrogant and who expected and received special services and attention from hotel staff to the detriment of other hotel guests.
March 3, 2014
Rated 4 out of 5 by HolidayInPenang Nice Hotel
Attentive and helpful staff but need to be patient with some as English is not their first or second language.
Rooms a bit smaller than expected for Sheraton standard but clean enough.
Restaurant food quality needs major improvement.
Thank you for ensuring the Beach is reasonably clean.
May 15, 2014
Rated 2 out of 5 by Justintantw What started as a pleasant Valentine's Day getaway...
When I arrived at Penang Airport, I was greeted by a friendly driver Prabu who gladly helped me and my missus with our luggage and welcomed us to Penang. He started to introduce Penang to us and told us where to go for good food as the main objective of our tour, as we've told him, is to experience the local delicacies on offer. That is perhaps the only nice thing I can say about our trip, our friendly driver Prabu.
On the 2nd day, we wanted to book a car to travel around the island and were told that the car will arrive at 1.15pm. At 1.15pm, we were then told that the car was delayed as they were misinformed about the car's dropoff and we have to wait till 3.30pm. This being the only day we are spending in Penang until we check out the next day, we had no choice but to hire a driver at a higher cost.
On the day of checkout, we decided to sleep in and dine at the local restaurant sitting by the poolside, we were initially told that the outdoor deck has been booked by the group and to move to the seats by the glass windows separating the indoor area and the outdoor area which we accepted. Upon taking our orders, we were then told that this was booked as well and we were moved the cafe and made to sit under a beach umbrella which was totally inappropriate for dining.
When I wanted to go back to the room, the hotel keycard did not work despite the front desk staff agreeing to our late check out and we had to go back to the front desk to get it reactivated.
I feedback to the manager, a Chinese gentleman whose name I cant remember and all he said was he will investigate but did not bother to write me back despite my details being made available to him.
I have had many SPG stays since June last year due to my requirement to travel for work and I recently signed up for the platinum challenge of making 18 nights in 3 mths and I made 19. This is by far the most unpleasant stay I had by a long mile and will not recommend this SPG hotel to anyone until the level of service is improved.
February 26, 2014
Rated 4 out of 5 by susanO A hotel with staff who make me feel at home
I wish to put on record what a HUGE difference it made to our holiday - with Kurt's personal touch and the cheerful efforts of his very enthusiastic hospitality team.
Thank you indeed for all the big and little initiatives- they all went NOTICED by my well travelled friends and family. They enjoyed themselves thoroughly.
So, well done and keep up the good work!
May 11, 2014