Rated 5 out of 5 by Martin888 Finally a Sheraton hotel in Penang!
VERY comfortable bed
High speed Wi-Fi
VERY attentive & polite staff
October 7, 2014
Rated 2 out of 5 by Jeff2882 Wedding dinner in the Sheraton
I had my wedding dinner in this hotel. The decoration and food is pretty good. However the service is poor. Responsiveness is slow and promises made were not able to fulfill. Overall I think still have lots of room for improvement for a 4 star hotel with the given price that we paid per table for the wedding. The reason I choose this hotel is because it is newly renovated after takeover from the previous owner so just give it a try.
September 25, 2014
Rated 4 out of 5 by Richard71 This hotel has strategic location
The hotel is located at strategic location for business and holiday travelers. The staffs are helpful and hospitable. Also, there is food junction nearby the hotel whereby you can find all types of local foods and delicacies.
September 27, 2014
Rated 4 out of 5 by tifosi New & clean but improvements needed.
Hotel was new and the room was clean. Bed was very comfy to sleep on. It has a pretty big bathroom as well. Water pressure was decent but it has no shower door. I had to put a towel to block the water from flooding the whole bathroom. Front desk staff was friendly and helpful. It has a nice deck in the lobby area over looking the sea. However, it would be great if there are lights (for night stroll) & beach chairs on the beach for relaxation.
Location wise, it's fine if you have a car but if you don't, you will need a cab as it's not walking distance to any popular spots.
My biggest problem with the hotel was the parking. There are 2 on going functions during my stay at the hotel (1 wedding & 1 conference). I reached the hotel at 5pm to check in but couldn't find any empty car park. After some argument, I was let to park at some reserved parking bay meant for the wedding but I have to leave by 7pm.
Then, when I came back at night around 12am, I had the same issue of no empty car park available. I had no choice but to double park another car.
November 27, 2013
Rated 5 out of 5 by Marsid1 Marsid
Nice location, nice view, very friendly staff, very high speed WIFI.
Thank you so much to Adrian for arrange my transportation to airport. You're so kind!
Just need to improve, the air-cond grill area is fungus.
Thank you so much to make my fantastic first experience in Penang. I'm sure I'll come to stay again.
September 22, 2014
Rated 4 out of 5 by inder2556 Good Location
Good location and easy excess to town center. Staff friendly and helpful. The only need to improve for more parking bays.
September 22, 2014
Rated 5 out of 5 by SFNg Great experience, I'll choose this again!
Had one night stay in the Deluxe room. Very comfortable.
Make sure you get a Sea-view room.
It's a shame that i could only get a Street-view room this time.
September 22, 2014
Rated 3 out of 5 by Ron70 Newly refurbished and re-branded hotel but still lots of kinks to work out
Location is by the main road at the Tanjung Bungah resort area. About 10 minutes drive to Gurney and 15 minutes drive to Georgetown city center. Not much to do in the area around the hotel. I was assigned a room on the 4th floor facing the main road, and it was noisy. I think the glass window is NOT thick enough to block street noise. Awoke a couple of times at night due to loud motorcycle noise from the street (illegal street race?). Room decor is excellent, bed is comfy. However, my room was NOT clean. I found thrash just below the curtain (a couple of discarded sweets) and guest room wall was full of scratch. The carpet in the elevator foyer was also littered with debris when I first walk into my room for check in. Water from shower area keep overflowing onto the rest of the bathroom due to minimal incline on the shower floor. Check in and check out was rather slow. Non existent elite SPG member recognition. On the brighter side, staff was really helpful when I requested help to locate missing item in my room after check out.
October 28, 2013