Rated 5 out of 5 by Cooklim It worths the price with the category
I was pretty surprised when I saw the review rating is so low for this hotel and there were so much complaints from others. Well, i think most of them forget that the expectation should match to the price that you pay for. It has been meeting my expectation although I used to stay 150 nights/ year at 5 stars hotels across the world for the past 3-4 yrs. The scene is pretty good, fair swimming pool, cheap and good food and the most important thing is the stuff is friendly.
I do agree the car park is not enough but they do offer stuff to park the car for you.
I believe they are trying hard to meet customers requirement although they are still lacking of experience and I am pretty sure I will still coming back as the only SPG hotel in Penang. Do keep your friendliness and politeness while facility does take time to development/ invest. Thanks...
Rated 5 out of 5 by Dougie2013 Thanks and what a little gem
After reading the reviews posted for this newly opened hotel we were not too sure what we would encounter. But when you think that this property is a Cat 1 the very few minor things above can be forgotten.
At the helm is Kurt, who rose out of his way to make us comfortable, and his smiling pool boy who we3nt out of his way to make these funny fruit cups for the boys.
Dont hesitate to have a week here, the beach and pool are excellent, the breakfast more than suitable and the staff trying so hard to be the best. Look at your purse, and smle for what value you got and allow this hotel to climb and grow, Thanks Kurt, well be there again next year. From the Coffen famiy adelide
Rated 5 out of 5 by zulkifly great getaway
i would highly recommend this hotel .
Rated 5 out of 5 by Robert1 Great staff
We stayed here for the week, this is a brand new 4 Points hotel, staff was in training, we found management and staff helpful and friendly. Platinum benefits included breakfast and suite upgrade. No evening cocktails. Location is good. The only problem we had was getting a taxi, the car service there is slow. But overall we loved this Category One hotel and staff, and we will recommend it to all.
Rated 5 out of 5 by SoftSpaceFounder Excellent Service, Superb Rooms
Checked in to a suite here, a welcome note with a cute plate of candies were waiting for me on the table and it was very heart warming.
Hotel is very new, hence I suppose some of the very minor issues can be forgiven.
First, I realized for a suite I only had one trash bin in the bathroom. There was none in the bedroom, living room and kitchen at all. So every time I need to throw away something I had to walk all the way to the bath room.
Then, I realized there was no bottled water at all after searching the entire suite but a call to the front desk and everything is sorted.
Both the TV sets in the living room and bedroom isn't working but again a quick call to the front desk and it was sorted in a short while.
Then, I ordered in-room dining and wanted a can of Coke to go with it. Then room service called back and said they do not have any canned drinks at all and if I wanted a Coke they could only serve the 1.5L large bottle Coke which I thought it is a little too much for my one person consumption.
I have an eye for details, and I can't help but realizing the time on the bedside radio clock was way wrong as well as it was showing 7 am while the actual time is almost midnight.
However those are really minor issues.
The room quality is absolutely up class and bed lives up to the standard of Four Points.
The front desk staff is very attentive and actually took a personal interest in what I do and the reason why I checked in to the hotel. I asked for some directions to a location for an early meeting I need to be tomorrow morning, and they immediately arranged a taxi for me and double checked it with me in the very same hour so I do not need to worry about it and can have a peace of mind.
Absolutely world class attentive service. I know where I will check in to the next time I return to Penang.
Rated 4 out of 5 by ahkun outstanding value for money
the view in my room is awesome. most of the staff very helpful.
what i am not satisfied with :
1. lack of food labels in the restaurant. For eg. i had to taste three white fluids to find soy milk.
2. the dept arranging transport screwed up my bookings several times during the stay.
3. main door in my room very small and heavy to open and close.
Overall, i think the above shortcomngs are common amongst newly open hotels. It should be ok after a while. I will be back after six months.
Rated 4 out of 5 by Petrosian Excellent location and value for money
Some of the low ratings given seem unfair to me. This is an SPG Category 1 hotel, not a Category 3 or higher. Yes, if you drive there (we didn't) parking could be an issue; yes, the design of the shower isn't very good - why put the towel rail within the shower area? However, the beach location is excellent; the staff friendly, enthusiastic and helpful. My SPG status was recognized at check-in with an immediate upgrade. The room itself is well-designed, light with good seating space. The bed was very comfortable. There's a regular (and very cheap) bus service which runs past the hotel into Georgetown. There's a local food court within easy walking distance for those who like to sample local food (which we do); a Tesco shopping mall with inside restaurants and a food court is also a 15 minutes walk away.
We used the hotel car service for pick up from the airport and return to the coach station (we came from KL). These services were smooth and efficient.
My wife and I had a wonderful stay, and certainly hope to go back again.
Rated 4 out of 5 by tifosi New & clean but improvements needed.
Hotel was new and the room was clean. Bed was very comfy to sleep on. It has a pretty big bathroom as well. Water pressure was decent but it has no shower door. I had to put a towel to block the water from flooding the whole bathroom. Front desk staff was friendly and helpful. It has a nice deck in the lobby area over looking the sea. However, it would be great if there are lights (for night stroll) & beach chairs on the beach for relaxation.
Location wise, it's fine if you have a car but if you don't, you will need a cab as it's not walking distance to any popular spots.
My biggest problem with the hotel was the parking. There are 2 on going functions during my stay at the hotel (1 wedding & 1 conference). I reached the hotel at 5pm to check in but couldn't find any empty car park. After some argument, I was let to park at some reserved parking bay meant for the wedding but I have to leave by 7pm.
Then, when I came back at night around 12am, I had the same issue of no empty car park available. I had no choice but to double park another car.