Rated 3 out of 5 by yks58 average hotel with beach view
hotel room and beach view is quite ok, but my room is facing main road, and the noise made me alert many times at night, poor quality sleep. the service from the eatery cafe is poor, choices of food is very limited, breakfast and lunch have to queue up for table, and what i dont like is the captain i believed, an Indian guy always at the front door shouting people to work, keep asking people to wait while talking nonsense to other staff, he is a bit below average, when serving food shouting at other staff, adding some saliva to the food, and worst still, he scratch his private part every now and then.......
August 25, 2014
Rated 4 out of 5 by Nick5796 Nice and clean
is a very nice and clean hotel.
improvement is needed for breakfast as not much choise.
August 28, 2014
Rated 4 out of 5 by Arratoon65 Lovely gesture for returning guest
Still pleasant since my last stay. The room was clean but floors of lifts and The Eatery are not cleaned frequently. Dust & debris in lifts were not cleared the whole time I stayed there. Floating serviette (thrown by guests, I presume) on the water feature (which envelopes the outside dining area of The Eatery) was not cleared during my entire dining experiecne one evening. At breakfast time, The Eatery floors were always dirty & sticky. Whilst I noticed staff always mopping the lobby area, suggest they are more observant of ALL general areas of the hotel, not just the lobby.
August 22, 2014
Rated 4 out of 5 by Basker Fantastic Rooms
The rooms are remarkably furnished.
August 25, 2014
Rated 3 out of 5 by Jackie9901 great sea view
design for lobby, restaurant & room are good. but room toilet not very clean & small. bed sheet especially pillow case smell.
August 24, 2014
Rated 4 out of 5 by MausyC Good seaside location
Value for money with good service. Nice seaside too.
August 23, 2014
Rated 2 out of 5 by Nikki2233 SPG category 1
It's only an SPG Category 1 hotel. Inexpensive and you probably get what you paid for. As an SPG platinum member, I didn't get room upgrade which was quite disappointing (I got upgraded to suites in most SPG hotels I stayed).
Breakfast was very average. I ended up eating breakfast elsewhere even though I already paid for breakfast at the hotel.
Facilities are quite ordinary. There is no window in the gym and no water in the water dispenser. Guest lifts are very dirty as you can see finger prints everywhere.
Location is not ideal. It's 45 mins from airport, 30 mins from Georgetown and 15-20 mins from Ferringhi. You need to take taxi to go everywhere and the taxi service in the hotel (a 3rd party provider) was very unreliable. They failed to provide taxi in all occasions I requested. I ended up hailing taxi from the street and it was cheaper than what the taxi service quoted me.
Overall I do not recommend this hotel.
August 21, 2014
Rated 4 out of 5 by Meow77 Fantastic stay... only drawback is the breakfast buffet!!
It is a new and modernly refurbished hotel. The room was exceptional clean and had an outstanding ocean view.
The staffs at the reception were friendly and warm. It was very calm and relaxing stay for us.
However, a big disappointment was the buffet breakfast. The food was superb but not the service. We left our table to get more food and when we returned, our table were being cleared and taken by other guests. The staff were not observant enough to notice that our coffee cups were not touched and still piping hot. He should have checked if we were still in the restaurant before clearing our tables .
I am sure, he would have recognized us as he served us the coffee a min before we left the table.
I would understand if the restaurant were fully occupied and would like to quickly provide seats to the guests but it was not that day, there were still many seats available.
Just because the guests would like to have our table which was nearer to the beach with great view, the staff without even checking if we were around but immediately cleared our table.
When I told him that was our seats, he was stunned with no respond, not a word of apology. We have to find another table ourselves and get our own coffee.
I hope the hotel management would look into this and improve staff training.. Perhaps, I would suggest to have a tag on the table to indicate that the table is occupied. This will helps the staffs to identify that we are still around and leaving the table just to get more food/drinks.
August 21, 2014