Rated 5 out of 5 by daughter61 July 16th stay
I came to Phoenix because my father was in ICU at Banner Good Samaritan Medical Center in Phoenix. I have no family in the area and am not knowledgable about the area. I did leave (reluctantly) after the first night due to distance from the hospital. The room was great and comfortable. The staff was awesome (espcecially desk clerk - Luz). It is just that it was a $30 cab ride to the hospital ($60 total for the day). I really loved the view of Phoenix's wonderful red hills from my room.
July 23, 2014
Rated 4 out of 5 by SlyDog Nice for business!
Liked the cookies!
Some. Of the lights blinked on and off in my room!
Elevator arrows were backwards for up and down!
July 25, 2014
Rated 4 out of 5 by Nicki18 This hotel was great for an in town weekend getaway.
The price rate was and location were great! The staff was very helpful and met all my needs. It was a nice weekend getaway and I really enjoyed myself and would definitely stay here again.
July 24, 2014
Rated 2 out of 5 by JJW55 Ok but needs some work
The staff was friendly, however, our bathroom sink was clogged and it took awhile to get it fixed. The pool had a lot of potential but was filthy.
July 21, 2014
Rated 5 out of 5 by mom78 famly vacation
great hotel. easy access to freeways and shopping and family fun.
July 21, 2014
Rated 4 out of 5 by fmndds Missing the Hot shower
I think universally most travelers want a comfortable bed and ability to take a hot shower at any hotel.
I have stayed here 7 of the last 9 weeks, price was great value for what you get at the property, the bed is comfortable, variety of pillows on bed, overall nice. Hotel facilities are comfortable.
3 of the 7 stays, I only could get luke warm water out of the bath/shower. The last time, while taking that cool shower, found out when I got out, no towels!
Anyway, first time, made sense, told me the south end of the hotel was having this problem, will be fixed. 2nd time, changed rooms to the 2nd floor and north end of the building. Was giving 5th floor, south of building (rm 531 this time), I told them, I was uncomfortable with this due to last experiences, they assured me it was fine. that morning, as I was freezing, I called down, "just let it run for 5 minutes and you will be OK" (I had just let it run for a while, and then taken a full shower, and never got warm)
was staying one more night, so asked for solution. "they are coming today to change the water heater, It will work tomorrow, promise!"
guess what....no hot water, then when checking out was told:" we really can't fix these things if our guests don't tell us" (either insinuating I was not telling the truth or others had never told them) yet, the first time, the desk manager confirmed they had been having that problem for a while and were working on it.
July 19, 2014
Rated 2 out of 5 by jody3314 The front desk staff is not professional
The stay suppose to be great. All things are new. Airport service is good. But the front desk staff is horrible. I was given a voucher from airline. She didn't tell me any info about the voucher. Now I was charged by mistake. I'm trying to contact with staff there. They keep me holding on the phone. Didn't trying to help me, but escaping from responsibility. I'm so disappointing. I have chosen Four Points for several times. I'm happy with those, but this one is the worst.
July 15, 2014
Rated 3 out of 5 by VisitorJuly2014 Good proximity to offices
It has been nice to stay closer to office otherwise the rooms were okay. The AC did not work first few days and we had to move rooms. The Pool was not functional and the breakfast was routine and not great
July 18, 2014