Rated 2 out of 5 by Malou Nice try, but needs improvement
Stayed here for 3 nights on business. It's an older hotel that was recently remodeled. The remodel was done nicely given what they had to begin with. The feel is updated, but still old (room had an old smell to it). Staff was pleasant but was pretty slow to respond to my request...I had checked in at night and hopped in the shower. shampoo, conditioner, and body wash are all in a dispensers on the shower wall, but they were all empty, so had to continue my shower without these. The next morning before i left for my meetings I had asked the front desk to make sure that these were replenished. When I returned about 12 hours later, still not replenished. had to call front desk 3 times and waited for over an hour to get this resolved. Other than that it's an OK hotel for business travelers only.
October 8, 2014
Rated 4 out of 5 by Iaawe personal touch and attention to my need
My three days two nights stay were very short and sweet. I wish I could stay longer on this journey. I enjoyed the nice equipments at the GYM, the view of south mountain from my balcony, the palm trees by the pool, the friendly staffs, the shuttle service and the late check out at 4:00PM as a gold member of SPG. In addition, my room number was 621( I was born on 6/21) How cool that is! It was really a coincidence.
I am especially grateful for the personal attention from my favorite staff, Ms. Colleen Griffin who is so outstanding at customer services and guest relations. She provided me the personal touch to my need and made me felt home at Four Point, south mountain, phoenix, AZ during my stay.
I am pleased and highly recommend to stay at this hotel and I am looking forward to my next return in the spring of 2015!
October 4, 2014
Rated 5 out of 5 by Hghost3 Our stay
Very clean hotel. Very nice and friendly staff. Very clean room. Very nice restaurant. Very clean fitness facility. Vey updated workout equipment. Very convenient location.
Equals = Happy Guest!
Thanks Four Points Sheraton Phoenix South Mountain
August 25, 2014
Rated 5 out of 5 by DEEJAY961 ROOM #235
BATHROOM LIGHT FIXTURE WAS NOT COVERING THE WIRE ACCESS HOLE. THIS SMALL DETAIL DETRACTED FROM THE OVERALL EXCELLENCE OF THE ROOM
September 22, 2014
Rated 5 out of 5 by BenFromOregon Never thought I'd get such a nice room for this price
I chose the least-expensive room in this hotel and expected I would get what I paid for, but it's clean, looks sharp, and has a balcony! (I'm pretty excited about getting a balcony. As far as I can tell, every room has one.) This room has a fresh feel compared to the couple of other hotels where I've stayed in the last few years--hotels with much higher nightly rates than this--and I don't know whether to attribute it to the decor or to the recent renovation, but I like it in any case.
The two staff members I've talked to have been personable and happy to help.
The shuttle service is a lifesaver if you're traveling between here and the airport. It takes maybe one third as much time as the public transit system.
The neighborhood feels safe and I didn't hear any disruptive neighbors at night. There is a freeway right next to the hotel. The noise wasn't enough to bother me but I don't know about other folks.
July 29, 2014
Rated 5 out of 5 by KC24 Great value one night stay
Stayed for 1 night, excellent value. Efficient check-in, spacious room (but somewhat odd layout), wifi was strong, small but decent breakfast buffet selection.
August 24, 2014
Rated 4 out of 5 by CV134 Great hotel for the price
We typically stay at Westins, but we made an impromptu trip out to Phoenix and couldn't say no to the price of a suite here (who wants to sleep in the same room as their toddler!). You could tell the hotel was old, but attempts had been made to renovate and upgrade the fixtures/finishes. We had no complaints about the room at all, aside from maybe the awkward layout and the lack of a kitchenette even though there was counter-space set up to look like there should be one. There was a lot of unused/wasted space. The location of the hotel was perfect. It was close to food, shopping and family activities. The staff was friendly. The room definitely surpassed what we expected for $55/night. We would stay here again.
August 28, 2014
Rated 3 out of 5 by Miner12 Staff is friendly, but...
It was my extended stay in Phoenix on my trip, so I did book the hotel in the last minute. Then I realized that I should have breakfast for two (AAA promotion) which was never offered at the front desk. I left the hotel early in the morning when check out, since I thought breakfast was not included.
I am SPG Gold, but I was neither recognized as Gold nor offered free drink/star points. I think it is a new hotel, so it needs staffs' training.
I do admit the room is satisfactory for business and leisure both. Bathroom may need to split toilette and shower, otherwise too small even for one guest.
August 17, 2014