Rated 1 out of 5 by Micalla Dirty mattress pad, sticky floors
Had to get out of NYC before storm and needed a room for 1 night before our other hotel reservation was available in a Scottsdale hotel. We checked in to this hotel and immediately checked out; even without another hotel to go to on Super bowl Sunday. Would rather sleep in our rental car. Halls were dirty, room was dirty, mattress pad had a huge stain that you could see through the thin sheets and it looked like it was a fresh stain. Ugh - awful. And, exorbitant rate at that because of Super Bowl in Phoenix.
We luckily found a beautiful and clean room 30 minutes away at half the rate. No way I would stay in that hotel even for 1 night.
March 4, 2015
Rated 1 out of 5 by Dadof3 Just flew in from Boston
Very long day - finally got to the hotel - and they did not have the room available that I had booked a few weeks ago. They said that MAYBE tomorrow they would have the suite I booked. My wife and I are here for 7 nights visiting our new grandson. We were not excited about having to move. They gave us a regular room instead of the King Suite I reserved and offered to give us this much lesser room for a whopping $22 less that the rate I booked for the Suite. This room is musty and has a distinct odor and, as an added bonus is directly across from the ice machine - lucky us. Stay tuned regarding the remainder of our stay here. I'll be able to better rate the hotel after being here a week but it is a very unimpressive start. The shuttle driver from the airport was fantastic.
February 11, 2015
Rated 2 out of 5 by Steve83 Disappointing
Arguably one of the worst front desk staffs Ive ever encountered. Have they had any training? Do they know they are in the hospitality industry? Totally clueless.
The hotel is a remodel, situated behind a rundown gas station. But it is convenient to the exit ramps. Common areas look nice and modern, but the room left a lot to be desired. I was in a suite but it felt so cheap. The lighting, furniture, carpet, tile, refridgerator were all very basic and dingy. Hotel is a bad look for SPG.
January 26, 2015
Rated 4 out of 5 by Baybay Exceptional Front Desk
Our check-in and check-out experience was GREAT! Upon checking in, it was as though they knew we were walking in. SUPER fast, convenient, and stress free check in!
January 12, 2015
Rated 1 out of 5 by Ciociaro Not worthy of SPG
Sad location. Indifferent staff. Heater/AC in room was louder than a commercial blender. The balcony window was left open. I spent the first ten minutes looking for critters or people in the room.
We were exhausted after a long day (checked in after 9pm) and didn't feel like arguing - as it felt it would have been with the staff about the room and condition we found it in.
The elevator (B) had a bullet hole in the door and the flooring in that elevator was not well maintained. We were directed to take this elevator as it was closest to our room.
Almost got locked out of the building when we attempted to use the stairs. The key card did not work to let us out of the area. Luckily one of us stood back and held the door to the stairs open or we might still be out there.
January 7, 2015
Rated 1 out of 5 by Steven1111 HORRIBLE
I am amazed this is an SPG.
December 18, 2014
Rated 1 out of 5 by Steven1111 STAY AWAY
This is the worst hotel front desk staff in the industry. Expect long hours while trying to check in and out.
December 18, 2014
Rated 5 out of 5 by Jksr What an amazing upgrade!
Have known this property for years. Starwood has done a bang up job of upgrading it to their standards! Everything is beautiful and well-appointed.
Could use more help at checkin. Only one person at the desk on a Friday evening. He was working as fast as possible with a calm and friendly manner. But several parties were in line waiting for more than 20 minutes to check in.
November 9, 2014