Rated 2 out of 5 by Steve83 Disappointing
Arguably one of the worst front desk staffs Ive ever encountered. Have they had any training? Do they know they are in the hospitality industry? Totally clueless.
The hotel is a remodel, situated behind a rundown gas station. But it is convenient to the exit ramps. Common areas look nice and modern, but the room left a lot to be desired. I was in a suite but it felt so cheap. The lighting, furniture, carpet, tile, refridgerator were all very basic and dingy. Hotel is a bad look for SPG.
January 26, 2015
Rated 4 out of 5 by Baybay Exceptional Front Desk
Our check-in and check-out experience was GREAT! Upon checking in, it was as though they knew we were walking in. SUPER fast, convenient, and stress free check in!
January 12, 2015
Rated 1 out of 5 by Ciociaro Not worthy of SPG
Sad location. Indifferent staff. Heater/AC in room was louder than a commercial blender. The balcony window was left open. I spent the first ten minutes looking for critters or people in the room.
We were exhausted after a long day (checked in after 9pm) and didn't feel like arguing - as it felt it would have been with the staff about the room and condition we found it in.
The elevator (B) had a bullet hole in the door and the flooring in that elevator was not well maintained. We were directed to take this elevator as it was closest to our room.
Almost got locked out of the building when we attempted to use the stairs. The key card did not work to let us out of the area. Luckily one of us stood back and held the door to the stairs open or we might still be out there.
January 7, 2015
Rated 1 out of 5 by Steven1111 STAY AWAY
This is the worst hotel front desk staff in the industry. Expect long hours while trying to check in and out.
December 18, 2014
Rated 1 out of 5 by Steven1111 HORRIBLE
I am amazed this is an SPG.
December 18, 2014
Rated 5 out of 5 by BenFromOregon Never thought I'd get such a nice room for this price
I chose the least-expensive room in this hotel and expected I would get what I paid for, but it's clean, looks sharp, and has a balcony! (I'm pretty excited about getting a balcony. As far as I can tell, every room has one.) This room has a fresh feel compared to the couple of other hotels where I've stayed in the last few years--hotels with much higher nightly rates than this--and I don't know whether to attribute it to the decor or to the recent renovation, but I like it in any case.
The two staff members I've talked to have been personable and happy to help.
The shuttle service is a lifesaver if you're traveling between here and the airport. It takes maybe one third as much time as the public transit system.
The neighborhood feels safe and I didn't hear any disruptive neighbors at night. There is a freeway right next to the hotel. The noise wasn't enough to bother me but I don't know about other folks.
July 29, 2014
Rated 5 out of 5 by Hghost3 Our stay
Very clean hotel. Very nice and friendly staff. Very clean room. Very nice restaurant. Very clean fitness facility. Vey updated workout equipment. Very convenient location.
Equals = Happy Guest!
Thanks Four Points Sheraton Phoenix South Mountain
August 25, 2014
Rated 5 out of 5 by Znei160 This hotel made me feel like family!
I recently stayed at this property for 7 days,it was one of the best experiences ever in my travels! I can't begin to say enough about it even prior to my arrival... My stay was awesome and I'm already planning to go back to Phoenix and just got home. Everyone I came into contact with from management to employees where very welcoming and patient as well as professional.I also really like the way the hotel is decorated and the restaurant food and staff was great....Thank You all
May 27, 2014