Rated 4 out of 5 by mzzWB Convenient location
I have stayed in this hotel several times over the last year and every time I can see improvements leading to an overall satisfaction.
May 20, 2015
Rated 5 out of 5 by SandeepC Fabulous Stay
We had a great stay at the hotel in April. Facilities are awesome, and so is the staff.
Mr Ramesh Uniyal, FOM was a big help in ensuring that our stay was flawless.
Will love to be there in a heartbeat.
May 6, 2015
Rated 3 out of 5 by faiz15 Great Front Desk... Poor F&B Service
would like to recognise Front Desk staff ms Anita, for her welcome and assistance in arranging the our preferences & requirements at checkin (which were not informed in advance), her welcome gesture took away our stress & tiredness of 6-7 hours's drive. I am sure she would scale heights in hospitality industry.
And I must mention the chaos (yes, probably best word) to describe the scene at Breakfast on 3rd May Morning, at top floor restra. They need to significantly improve the service. It is indescribable for me, how the scene was with Stewards that morning. Hotel was probably running high in occupancy, but waiting for 25 mins for glass of water, refilling of spreads were not bothered by anyone, my wife's dosa took atleast 40 mins to arrive. If you are listening Mr Captain, you guys must improve, please.
May 5, 2015
Rated 5 out of 5 by Ann333 Most excellent hotel in Dehradun
Fantastic service and incredible experience. An exemplary service by the staff. Keep it up. Service is better than any 5 star or 7 star hotels.
April 7, 2015
Rated 5 out of 5 by KDB11 general
nice stay with comp wifi.
March 13, 2015
Rated 3 out of 5 by JCRBOL Bad assistance at restaurant
Twice I had problems with my order.
Even knowing that is a VIP visit, many people but not proper role.
In general had to wait more than half an hour first and then 10 min.
February 24, 2015
Rated 5 out of 5 by Vashrajiv Excellent stay and sound sleep
Fantastic the more I stay more fascinated I feel about fourpoints Dehradun
January 2, 2015
Rated 1 out of 5 by AMITARORA51 Unexpectidly bad
I recently stayed in this very small hotel. Room size was ok but all rooms have queen size beds.
Please do not be shocked if the lights go off every 10 min. and after repeated electrical failure, when I call up the reception they informed its due to fluctuation between the generator and the main board.
In the middle at about 11:30 pm we get a call if we need an extra bed as we had booked the hotel on the website with one child with us.
Inspite of booking the room on hotel website the staff at the hotel counter had no idea about the rates and my package. At the time of check out they handed over to me a bill with extra bed, breakfast. Where as all of it was a part of the room package I paid online.
Also to note that since I got a call for extra bed in the middle of the night I did not take extra bed they said it will be charged. After about 30 min of argument they asked me to leave the copy of my booking that I made online. Some senior guy from the administration said he will take approval. I told them I will not pay a single paisa more than what it is in the booking.
I was shocked with all this and decided not to ever stay in starwood hotel.
December 5, 2014