Rated 3.2 out of 5 by 20
Rated 5 out of 5 by Ann333 Most excellent hotel in Dehradun
Fantastic service and incredible experience. An exemplary service by the staff. Keep it up. Service is better than any 5 star or 7 star hotels.
April 7, 2015
Rated 5 out of 5 by KDB11 general
nice stay with comp wifi.
March 13, 2015
Rated 3 out of 5 by JCRBOL Bad assistance at restaurant
Twice I had problems with my order.
Even knowing that is a VIP visit, many people but not proper role.
In general had to wait more than half an hour first and then 10 min.
February 24, 2015
Rated 5 out of 5 by Vashrajiv Excellent stay and sound sleep
Fantastic the more I stay more fascinated I feel about fourpoints Dehradun
January 2, 2015
Rated 1 out of 5 by AMITARORA51 Unexpectidly bad
I recently stayed in this very small hotel. Room size was ok but all rooms have queen size beds.
Please do not be shocked if the lights go off every 10 min. and after repeated electrical failure, when I call up the reception they informed its due to fluctuation between the generator and the main board.
In the middle at about 11:30 pm we get a call if we need an extra bed as we had booked the hotel on the website with one child with us.
Inspite of booking the room on hotel website the staff at the hotel counter had no idea about the rates and my package. At the time of check out they handed over to me a bill with extra bed, breakfast. Where as all of it was a part of the room package I paid online.
Also to note that since I got a call for extra bed in the middle of the night I did not take extra bed they said it will be charged. After about 30 min of argument they asked me to leave the copy of my booking that I made online. Some senior guy from the administration said he will take approval. I told them I will not pay a single paisa more than what it is in the booking.
I was shocked with all this and decided not to ever stay in starwood hotel.
December 5, 2014
Rated 2 out of 5 by Gagan Bad experience
1. On 4th floor, the screeching of chairs throughout late night, and then early morning
2. Room changed to floor2- walls so thin, you can actually hear the whole conversation next door
3. My room changed from double to twin without asking and then unreasonable reasons given
4. The bar has limited seating- only for groups. Kids allowed inside running all over the place.
5. I was asked to sit outside in the cold for the bar- waited for 10 minutes without service. went to the bar and asked again. Waited again for 10 minutes.
6. The menu in the restaurant is limited- they want you to have their buffet.
Overall, a terrible experience. What is good is free and good wifi and good location. Hotel is smart. But stay here only if you have to. The toilet size is extra small.
December 1, 2014
Rated 2 out of 5 by karans Location the only USP
@ water closet dirty upon check in. Informed front desk and they mentioned its a plumbing flaw in the hotel.
@ Bed Sheets were not fresh. Housekeeping needs to look into this. Crumpled bed sheet. Didn't mention to the staff as it was late and I wanted to sleep.
Not an SPG experience worth sharing. Will avoid if given a choice.
Please note - Staff @ the front desk is prompt and attentive.
December 1, 2014
Rated 4 out of 5 by TexasAngel Comfy beds!
I loved the hotel except for 1 thing. No bath tub. I would expect for a nicer hotel to have a tub to soak in. It was a huge disappointment as here in India they are hard to find outside of nice hotels. But everything else was wonderful! staff, food, beds, etc! Wonderful place to stay and right next to a mall.
November 30, 2014