Rated 3 out of 5 by NM61713 Night Manager
Are you ready for a story? My husband, niece and I were going to Reno this month (the 14th); and stayed in your facility on the 13th. All was really good on that day, and they even made a reservation for us for the day that we returned becasue it would be late when we arrived. We called and they sent the van to pick us up and then is when things went bad. My husband was helping my niece get her things into her car and so I wnet inside to check in. The night manager came to the desk and I told him that we had a reservation and gave him the card that we had been given. He took it from me and threw it across the desk, and ask me my name. I gave it to him and he then asked me how many keys I wanted. I told him 2 and he swiped them to activate them and told me that I was in room 149. Then he kind of chuckled and said; "Just head down the hall until you come to 149"; and walked away. He did NOT tell me that 149 was all the way around the building and that it would have been easier to move our car around back. So with 2 suitcases and 2 backpacks and my purse I proceeded to following his instructions. This was at 11:00 p.m. after being in airports all day. I told my husband what the night manager said and did after he got to our room and he went to talk to him. He told my husband that he was upset becasue he had an argument with someone on the phone. NOT MY PROBLEM! Not the way you should treat a customer that had nothing to do with the argument.
June 21, 2013
Rated 3 out of 5 by Okienurse14 Needs an upgrade
There was no elevator so I had to haul my heavy suitcase up two flights of stairs. The room was clean but the bathroom needed cosmetic repairs.
January 14, 2014
Rated 2 out of 5 by tkerhome Not for a good night of sleep.
Only Hotel close to the OKC Airport, but would chose another hotel next time. Paper thin walls! I was given a room right next to the side entrance door and that door slammed all night. Could hear the elevator and the people upstairs walking around. This is the noisiest hotel I have ever stayed in. I might as well just camped out in the airport and saved my money.
March 12, 2013
Rated 4 out of 5 by kevbot Great Value
For the price point this is about as good of a hotel as you can find. It is no doubt older but well kept on the interior and the rooms are well appointed. The restaurant is good for the convenience and price. Most convenient hotel to the airport by far. Many times you can snag a special rate that included 14 days of parking at the hotel for about $5-$10 more. This saves on airport parking by parking at the hotel and using the hotel shuttle to the airport which is at most a 1 min ride away.
November 8, 2013
Rated 1 out of 5 BAD!! Need to be named a zero star Motel
Cons: No Elevators, dusty beds, dusty linens, and towels are yellowish-white! Location terrible...to get to the so called "Hotel" you have to cut through Airport Car Rental lot! Building… Very old, to Summarize, I had 6 guests with me, unfortunately turned the new years’ experience to TERRIBLE, this should be called the Ghetto Motel...I have stayed in a cheap motel once which could be 5 stars compared to this so called "Hotel", shame on Sheraton if they consider it a 3 Star! Im not an angry customer, but a customer who's Birthday along with the New Year's plans got ruined.
January 4, 2013
Rated 5 out of 5 by KennNel Sydney Horton is the best..!
Sydney took care of my mother in law after she had several delays and could not complete her trip with two small grand children. She worked with me over the phone and got a room set last minute.
Thank you, Sydney, for the excellent customer service!
October 10, 2013
Rated 3 out of 5 by kevbot Average
Good option for an airport hotel. Nothing spectacular but nothing too concerning either. Rooms were clean but older while still being maintained well. Consistently has great parking rate packages making it cheaper than airport parking.
October 8, 2013
Rated 1 out of 5 by Robbtaw Very Disappointed
We stayed there on 8/23/12- right outside our window there was a parked an RV that was connected to a very large generated. It appeared as through they were shooting a movie or doing some type of film work that lasted until at least 3am. There was people yelling out in the parking lot- about where to set the camera and/ or lighting. Very disappointed.
September 5, 2012