Rated 3 out of 5 by Karen56 The hotel has great features except
The carpet was very worn and ripped. The desk chair was very worn and thread bare on the top. I was expecting use of the swimming pool while there, but it was dirty and did not appear to be filtering.
September 11, 2014
Rated 4 out of 5 by Traveleronthecheap Great Place for fly out
Thank you for letting us park our car following our stay. Our stay was great. The only problem we had was the unevenness of treatment by staff. Lady who checked us in was great but another lady came on and was rude. We came in an I asked for a bottle of water. "we don't have any." I would have bought one but there was none to buy. I needed it for my c-pap machine. I came back and she was rude again. I would will stay again when flying out. Thanks again.
September 4, 2014
Rated 1 out of 5 by UpsetinOKC Level 1 means cold showers?
This hotel has great access to Oklahoma City's airport. That is where my compliments stop.
The hotel is in desperate need of capital improvements. The room was lackluster (even when compared to other Four Points I have stayed at). The bathroom door had a large hole patched over. The air conditioning system did not turn off or properly regulate temperature. The internet was dreadfully slow.
The final issue that forced me to post this review was that I had to suffer through a cold shower in the morning. Since when does entry level (SPG Level 1) mean sub-standard?
August 14, 2014
Rated 5 out of 5 by Ken855 Great convenience
Closeness to the airport is a real plus. No worries about making a 6am flight. All the staff I met were friendly and helpful. Had a great night's rest.
August 21, 2014
Rated 5 out of 5 by lirae22 Very Clean and Comfortable
My room was super clean. I usually keep my slippers on while walking around the room because the carpets seem a bit questionable or worse but I tended to forget because this room looked freshly remodeled. The pillows and bed are very comfortable as well.
August 20, 2014
Rated 3 out of 5 by TheReedFamily Below-average airport hotel
Perhaps my expectations were higher because it was a Sheraton brand and I've had good experiences at other Four Points, but it seems like this hotel has run down and run out of business. Staff were friendly enough, but the hotel is definitely used to people checking in, sleeping, and leaving early - I had to work from my room for a day after a canceled meeting and found out the hotel restaurant, which takes up more than half of the lobby, doesn't serve lunch. At all. Nothing.
The one thing this hotel does better than any other I've been at, though, is respecting late check-out. Between that and the "do not disturb" on my door, I actually was left alone by housekeeping. Other hotels, come noon, someone is pounding on the door regardless. That was an appreciated touch.
Would I stay here again? Probably not. There are two full service Sheraton properties in town and I guess I'm just a fuller service type of guest.
August 13, 2014
Rated 5 out of 5 by Ferg008 Oasis Island
What a nice little island of peacefulness right on the airport grounds. Great desk staff and the restaurant lounge was excellent.
August 10, 2014
Rated 2 out of 5 by Surprisedtraveler Hotel seriously needs upgrading/cleaning
Have never stayed at a Fourt Points before in this condition. The exterior carpets were shabby and dirty. A mop and bucket were left out in the hallway.
Front desk clerk had a line of customers. Should have been 2 on duty.
Room itself was adequate.
August 9, 2014