Rated 5 out of 5 by lirae22 Very Clean and Comfortable
My room was super clean. I usually keep my slippers on while walking around the room because the carpets seem a bit questionable or worse but I tended to forget because this room looked freshly remodeled. The pillows and bed are very comfortable as well.
August 20, 2014
Rated 1 out of 5 by UpsetinOKC Level 1 means cold showers?
This hotel has great access to Oklahoma City's airport. That is where my compliments stop.
The hotel is in desperate need of capital improvements. The room was lackluster (even when compared to other Four Points I have stayed at). The bathroom door had a large hole patched over. The air conditioning system did not turn off or properly regulate temperature. The internet was dreadfully slow.
The final issue that forced me to post this review was that I had to suffer through a cold shower in the morning. Since when does entry level (SPG Level 1) mean sub-standard?
August 14, 2014
Rated 3 out of 5 by TheReedFamily Below-average airport hotel
Perhaps my expectations were higher because it was a Sheraton brand and I've had good experiences at other Four Points, but it seems like this hotel has run down and run out of business. Staff were friendly enough, but the hotel is definitely used to people checking in, sleeping, and leaving early - I had to work from my room for a day after a canceled meeting and found out the hotel restaurant, which takes up more than half of the lobby, doesn't serve lunch. At all. Nothing.
The one thing this hotel does better than any other I've been at, though, is respecting late check-out. Between that and the "do not disturb" on my door, I actually was left alone by housekeeping. Other hotels, come noon, someone is pounding on the door regardless. That was an appreciated touch.
Would I stay here again? Probably not. There are two full service Sheraton properties in town and I guess I'm just a fuller service type of guest.
August 13, 2014
Rated 5 out of 5 by Ferg008 Oasis Island
What a nice little island of peacefulness right on the airport grounds. Great desk staff and the restaurant lounge was excellent.
August 10, 2014
Rated 2 out of 5 by Surprisedtraveler Hotel seriously needs upgrading/cleaning
Have never stayed at a Fourt Points before in this condition. The exterior carpets were shabby and dirty. A mop and bucket were left out in the hallway.
Front desk clerk had a line of customers. Should have been 2 on duty.
Room itself was adequate.
August 9, 2014
Rated 5 out of 5 by Gummy217 Love!!
The check in staff was so curtious and very conscious of my needs! Shannon and Shane and Diany were the clerks I had the pleasure of interacting with and the pool was fun. Keep up the good work! The bar girl Jenny was a bit rude, loud and sassy however. But overall great!
August 6, 2014
Rated 3 out of 5 by canoone Average hotel with inattentive staff
Upon check-in, front desk staff clerk took some time to recognize I was standing right in front of her, never recognized my SPG Gold status, then ignored me when I said I'd like the points for my welcome gift. Then, during dinner, I had to send my food back as it was completely unseasoned. Replacement food was very good.
On the positive, room was clean and bathroom was above the average Four Points bathroom. Very few outlets in the room, however.
August 4, 2014
Rated 5 out of 5 by Brian54 Nite at the airport
Staff was great, didn't eat but the restaurant looked very attractive and clean. Great drinks at the bar. Price was great. Shuttle drivers nice and helpful.
August 6, 2014