Rated 4 out of 5 by tereasa Nice Stay
I have stayed here several time and the staff is outstanding. I travel very often and stay in hotels twice a month and I cant remember a more courteous staff. I look forward to when the restaurant opens....it seem like they have been under construction forever...
November 15, 2014
Rated 5 out of 5 by bob135 Great Service by Front Desk Staff
Excellent check in and great staff
November 12, 2014
Rated 5 out of 5 by Beth2411 Great Place
The pillows and bed were awesome! Absolutely loved the power of the shower. Everything was nice and clean and smelled good. Was disappointed that UNOS wasn't open yet but is to open November 4. Continental breakfast was good also. Will be back next year for the convention.
October 31, 2014
Rated 4 out of 5 by Footie Good Breakfast
Breakfast food was good. However, the "hostess" taking care of things was not very friendly. The first time she came in she put a coffee pot on the counter and didn't say a word to anyone. I thought maybe she had taken it and was returning it and didn't work for 4 Points. The 2nd time she came in I saw her replacing some of the food items--again not saying a word to anyone. The 3rd time she came in I spoke directly to her and said "The coffee is very good" Her reply was something like "I just push the buttons".
Maybe she just had a bad night and really didn't want to be there.
July 23, 2014
Rated 5 out of 5 by upnorthclo why here?
Pricey for the area. Not on a par with other SPG facilities.
October 27, 2014
Rated 5 out of 5 by G0101 Great Hotel but....!
This is a great place I would stay at again. However when I booked they offered a rate with breakfast or without. I booked with breakfast only to learn when I arrived that breakfast was complimentary! I was told that that rate was being offered once their restaurant was open, which it was not. They did adjust my rate when I checked out, but only because I asked about it. If I had not asked, I would have paid a higher rate. NOT good customer service - as always buyer beware.
September 28, 2014
Rated 4 out of 5 by Jody Jody
The lady at the front desk went above and beyond to help me with my reservation. They kept their promised price and everything about this motel was great, except the beds are very hard, and it could use a few minor updates.
February 18, 2013
Rated 4 out of 5 by Gbob47 Newly renovated room
The hotel is currently being renovated, which we understood when we booked. We stayed in a newly renovated room. The design was excellent and up to date, especially the bathroom. Two criticisms: the shower door didn't fit properly and therefore wasn't sealed to keep the water in. This should be adjusted by the workmen. More importantly, the lights all used the "new" bulbs, but the light was unduly bright-white "harsh." Need to change the bulbs to something with warmer light. Really was a distraction.
The breakfast provided was adequate, but not "delicious."
July 30, 2013
Rated 4 out of 5 by KeysToe Staff is excellent! Hotel is missing a few things though
For Saginaw, this is a great hotel. Cleanliness and decor are great, and the staff is my favorite part.
The drawbacks are that the hotel doesn't offer room service, the continental breakfast is a little basic (would like more fruit, for example), and for those that do yoga in their room, it is too small.
That said, I overall enjoyed my experience at this hotel and will stay there for the rest of the year.
August 22, 2014
Rated 5 out of 5 by Cate61 No regrets
Staff was exceptional; they had my comfort in mind. The room was lovely too; I'm glad I chose the Sheraton. Two drawbacks: the shower is set up so that you have to be in the shower to turn it on, and it's a faucet that starts out 'cold.' The design could definitely be better - and, the vending area on the 5th floor had only drinks, no snacks.
Neither of these would cause me to pass on the chance to stay here again!
August 5, 2014
Rated 4 out of 5 by Glenstone Recently updated, great pool, nice staff
I am always impressed with the staff at this hotel. I made my annual visit there July, 2014 and found the place completely renewed with new beds, furniture, carpet and lobby. The breakfast is not great, but for coffee and toast, it's not bad.
Parking was very good and there are a lot of excellent restaurants within a mile.
August 2, 2014
Rated 5 out of 5 by Miker Great staff
We stayed at this hotel two weekends in a row due to a family member being in a nearby hospital. They gave us a great rate due to having a family member being in the hospital. The staff was very polite. Especially Nathan, he went out of his way to make sure we had everything we needed. He even found me a bottle opener late into the evening. We will be back to stay at this hotel again.
May 20, 2013
Rated 5 out of 5 by kaye1 Nicely decorated, clean rooms
Enjoyed our recent stay at Four Points by Sheraton. The rooms are very clean and nicely decorated. The staff was very nice. Beds were comfortable and the rooms are well insulated, we heard no noise from either of the rooms next to us and very little from the hallway.
July 28, 2014
Rated 4 out of 5 by MickeyT Exceeded expetations
I had read reviews prior to my stay and there were a few which weren"t very good due to the updating construction in progress. Therefore, I visited the hotel to see for myself before scheduling an overnight stay. Upon arrival, I was greeted by extremely friendly staff personnel. I was assigned a room and proceeded to it. Once the elevator opened, I immediately noticed no carpet was on the hallway floor. Opening my room I could see it hadn't been prepared as of that time. I went directly back to the front desk and informed the staff that I had been told we would not be put into an area that was still under construction and that the room was not prepared,. They immediately got me another room on a different floor which was oustanding. beautiful decor, flat screen TV. The most comfortable bed and bedding I have ever slept on. If you want to stay in a top notch facility, this is the one. Thank you staff for your hospitality.
December 16, 2013
Rated 5 out of 5 by SummerFun We'll be back, and bring friends.
The hotel is under construction but the staff more than makes up for the inconvenience of it all. Autumn was particularly helpful and pleasant. We had a rough trip in and our attitudes completely changed when we saw her infectious smile welcoming us. The rooms are beautiful though the bathrooms do seem oddly arranged. I will definitely be back and tell my friends.
July 21, 2013
Rated 5 out of 5 by jannieannie Great place to lay your head
hotel was clean, bed was comfy, pool was clean and staff was friendly and helpful. I feel with construction going on they tried their best to compensate and we heard no noise . the only negative thing I would say is the elevator certainly needed updating! and after talking to front desk staff we were told that there would be new ones installed shortly....
November 11, 2013
Rated 4 out of 5 by Jeannie12 This hotel was doing some revovations
I was there for only one night, and this was my first stay at this hotel, the staff and
the room was great.
August 16, 2014
Rated 5 out of 5 by Merrie2017 exceeded all expectations
We have stayed here 4 other times and this past week following your recent renovation. Absolutely perfect!!! We will definitely be staying again next year!!!!
August 8, 2014
Rated 5 out of 5 by CookieEsq Five Stars
I have stayed at this Sheraton many times, and have always been extremely pleased with staff and accommodations. This last stay was for six nights. Given that, I especially appreciated the complimentary washer and dryer facilities.
July 7, 2014
Rated 5 out of 5 by Ansiktet Nicely redone
The hotel has been very nicely redone. the restaurant is being rebuilt but the staff is very helpful and there are numerous excellent restaurant choices. The rooms are lovely.
July 23, 2014
Rated 5 out of 5 by mini2 This hotel has excellent customer service.
This was my first experience with 4 Points Sheraton. I was impressed from the moment I made the reservation to the moment I checked out. The staff was courteous, Professional and friendly...and because my stay involved Bereavement, they were very attentive to my needs...(Directions, late check out).
April 7, 2014
Rated 5 out of 5 by jman2345 Wonderful hotel
enjoyed my stay and staff was very accommodating
August 11, 2014
Rated 5 out of 5 by CookieEsq Excellent as usual
I have stayed at this Sheraton many times. Everything is always excellent.
August 3, 2014
Rated 5 out of 5 by Mooser outstanding staff service
Sheraton was gracious to begin with in giving a discount for workers with the Mission of Mercy clinic. The stay was very comfortable, the room very clean and pleasant. When I left behind a special pillow for my neck, they shipped it to me Priority Mail and didn't charge me a penny! WOW!!
June 14, 2013
Rated 5 out of 5 by les2 One problem
3 rooms, and all had air con problems
August 6, 2014
Rated 5 out of 5 by CookieEsq Clean, Quiet, and Comfortable
At the Four Points by Sheridan in Saginaw, Michigan, I can depend on a clean, quiet, and comfortable room, and a staff that is friendly and helpful. It is also convenient to freeways, shopping, restaurants, nature parks, and the Marshall Frederick's Sculpture museum.
October 30, 2013
Rated 5 out of 5 by KarenSue Comfort
The room was great. The beds were very comfortable. Having a big screen TV was a plus! The shower was awesome, I have never had such great water pressure. The only thing missing was a fridge and a microwave. We would stay again if we are ever in the area again.
November 18, 2013
Rated 5 out of 5 by Wendy49 Beautiful room
The room was beautiful, it was a suite of rooms with everything you could ever need. I found it amazing that the staff was coping so well with the hotel under complete renovation. They didn't skip a beat, and were very pleasant . Would recommend this hotel.
October 22, 2013
Rated 5 out of 5 by RTung Weekend stay
Room was cleaned and spacious. Great customer service and pay attention to your needs. A great hotel to spend for the weekend and go shopping at Birchrun outlet.
July 2, 2014
Rated 5 out of 5 by jazz1 Comfortable
I love the beds and showers in this hotel, as expected in many SPG hotels. The breakfast buffet is minimal (no hot breakfast). The gym is spacious and the pool is outdoor and indoor.
June 6, 2014