Rated 4 out of 5 by Footie Good Breakfast
Breakfast food was good. However, the "hostess" taking care of things was not very friendly. The first time she came in she put a coffee pot on the counter and didn't say a word to anyone. I thought maybe she had taken it and was returning it and didn't work for 4 Points. The 2nd time she came in I saw her replacing some of the food items--again not saying a word to anyone. The 3rd time she came in I spoke directly to her and said "The coffee is very good" Her reply was something like "I just push the buttons".
Maybe she just had a bad night and really didn't want to be there.
July 23, 2014
Rated 5 out of 5 by ed522 Great Hotel
When I am in this area I stay at this hotel, it is VERY clean, the staff is VERY nice.
July 14, 2014
Rated 3 out of 5 by Bonzaiflyer Odd solution
Using the SPG app, I booked a AAA rate that included breakfast ($139/night) (without breakfast AAA rate was $119/night). At check in, was advised restaurant was closed for remodeling, so I asked that my rate be adjusted to be the AAA rate without breakfast. I was told that the best they could do was $129. Once I got to the room, I went online and saw that I could still book AAA rate for $119. Took a snapshot of the screen, went front desk, was told that's an internet only rate. Fine I said, I booked using the SPG app, no mention of the restaurant being closed or I would have booked the regular AAA rate for $119. Just honor the AAA rate of $119. They then gave me a choice of $99 or $129 with 4000 bonus points.
How crazy is that, I only wanted the rate I was entitled to, wasn't looking for anything better, any other incentive, just the available rate.
July 11, 2014
Rated 4 out of 5 by Emma42 Television
All rooms should come equipped with a refrigerator and microware.
July 9, 2014
Rated 5 out of 5 by SUE1021 Front Desk Staff was very helpful!
Great rooms, beautiful hotel, wonderful staff!
July 8, 2014
Rated 5 out of 5 by CookieEsq Five Stars
I have stayed at this Sheraton many times, and have always been extremely pleased with staff and accommodations. This last stay was for six nights. Given that, I especially appreciated the complimentary washer and dryer facilities.
July 7, 2014
Rated 5 out of 5 by Pam321 Great Stay!
They are finishing their remodel and everything is looking good. Staff was very nice and accommodating!!
July 5, 2014
Rated 5 out of 5 by RTung Weekend stay
Room was cleaned and spacious. Great customer service and pay attention to your needs. A great hotel to spend for the weekend and go shopping at Birchrun outlet.
July 2, 2014
Rated 5 out of 5 by Lawson2008 Newly Renovated
Excellent hotel for cleanliness, very quiet and comfortable king suite. The only con was the lobby bar was being constructed during our visit.
June 23, 2014
Rated 5 out of 5 by heberer2 Great Staff
The people are excellent at this Sheraton. This is my second stay and everyone I have met from front staff to housekeeping is on point, helpful and courteous.
June 17, 2014
Rated 3 out of 5 by Culham1955 Stayed here for funeral function
Food was terrible, nice looking hotel, you might think you would offer a decent breakfast. Bed was too soft and wierd, pillows too puffy. Hotel looked great, but rooms are too small and too expensive. Thanks
June 12, 2014
Rated 5 out of 5 by sander22 Our annual stay
Love the renovations, we have been staying here for over 10 years, twice a year.
The lobby looks amazing! Good job and love the new beds!
June 9, 2014
Rated 5 out of 5 by jazz1 Comfortable
I love the beds and showers in this hotel, as expected in many SPG hotels. The breakfast buffet is minimal (no hot breakfast). The gym is spacious and the pool is outdoor and indoor.
June 6, 2014
Rated 3 out of 5 by west2001 Not what i was expecting
Upon arrival the front desk said that the room was ready, when we went up to our room it was not ready(bed was torn apart, was scheduled for a deep cleaning). there was too many unsupervised children at the pool. No information guides about the local area/what the hotel has too offer like most hotels. Was under the impression there was a dinning room located in the hotel but there wasn't.
June 3, 2014
Rated 4 out of 5 by lou1235566 great renovations. no food
staff, rooms, new renovations were great. continental breakfast really bad. no waffles, pancakes, bfst meats, etc. their is no restaurant.
June 2, 2014
Rated 5 out of 5 by YouRock Awesome hotel, super staff, .HIGHLY RECOMMEND!!!!
We had an amazing stay from check in to check out. The staff were incredible from making a quick room change to helpful smiling friendly attitude. We were delighted and we were thankful for a great stay.
Autumn went out of her way to make our stay extraordinary. She made a quick adjustment to our room and was very helpful answering all of our questions.
May 12, 2014
Rated 5 out of 5 by Rober Location
The hotel was in a great location for our
needs and the staff very helpful only drawback
there was no bar or dinning facility \within the hotel.
April 27, 2014
Rated 3 out of 5 by YGLA Pool issues
We stayed there April 4and 5th, we went to the pool, other guests were letting ther friends come into the pool.They told them where to park and then let them in There was app 20 of them Let kids in the hot tub .We have stayed here many times but this time was. Awful.It was better before they remodelled. No longer have a steam room
April 7, 2014
Rated 5 out of 5 by mini2 This hotel has excellent customer service.
This was my first experience with 4 Points Sheraton. I was impressed from the moment I made the reservation to the moment I checked out. The staff was courteous, Professional and friendly...and because my stay involved Bereavement, they were very attentive to my needs...(Directions, late check out).
April 7, 2014
Rated 5 out of 5 by Mike72447 Bereavement stay
The staff at Sheraton 4 points Saginaw are very professional when a family is in grief for a loss of a family member.
April 5, 2014
Rated 4 out of 5 by jazz1 Good for business
I stay at this hotel for business and it offers exactly what I need while being close to the highway for quick access for work.
April 4, 2014
Rated 5 out of 5 by BobLarry27 I Love this Hotel
I LOVE THE SMELL OF THE HOTEL
March 25, 2014
Rated 5 out of 5 by Mike72447 New remodel
4 points by Sheraton Saginaw is a great destination place with great new rooms and the pool is fantastic,
March 24, 2014
Rated 5 out of 5 by bobkarlew Better than ever!
We have stayed here several times. Each time was a great all around experience. The staff are always top notch. The recent renovations, no doubt, put this hotel at the top of it class! We really look forward to our next visit.
February 27, 2014
Rated 4 out of 5 by Gwiz Saginaw was good
Recently remodeled. Still coming up. Very clean and excellent staff.
February 17, 2014
Rated 5 out of 5 by Butter403 Great renovation
I stayed at this hotel a year ago and it was in need of updating. On this stay, everything was new. They did a great job.
February 10, 2014
Rated 5 out of 5 by alex8372 great staff
very helpful, knowledgable staff.Clean
and comfortable rooms.Great location.
January 8, 2014
Rated 4 out of 5 by MickeyT Exceeded expetations
I had read reviews prior to my stay and there were a few which weren"t very good due to the updating construction in progress. Therefore, I visited the hotel to see for myself before scheduling an overnight stay. Upon arrival, I was greeted by extremely friendly staff personnel. I was assigned a room and proceeded to it. Once the elevator opened, I immediately noticed no carpet was on the hallway floor. Opening my room I could see it hadn't been prepared as of that time. I went directly back to the front desk and informed the staff that I had been told we would not be put into an area that was still under construction and that the room was not prepared,. They immediately got me another room on a different floor which was oustanding. beautiful decor, flat screen TV. The most comfortable bed and bedding I have ever slept on. If you want to stay in a top notch facility, this is the one. Thank you staff for your hospitality.
December 16, 2013
Rated 5 out of 5 by KarenSue Comfort
The room was great. The beds were very comfortable. Having a big screen TV was a plus! The shower was awesome, I have never had such great water pressure. The only thing missing was a fridge and a microwave. We would stay again if we are ever in the area again.
November 18, 2013
Rated 5 out of 5 by Sooite This hotel is very well fitted,in a great location,very comfy bed and pillows and the staff are all so courteous.
Our chambermaid even left us a note after the first night thanking us for leaving a clean room
November 11, 2013