Rated 2 out of 5 by richbgone Good Hotel, Could be Great Hotel
This property has good bones but needs work, especially in the pool, hot tub and fitness area. Hot tub was roped off with caution tape tied to lawn chairs, pool was dirty and never clean and the fitness building had broken equipment, worn free weights and dirty towels scattered on the floor. There are numerous small issues that need to be dealt with.The entry, sleeping rooms and basic grounds are fairly good but need to be spruced up, ie. I reattatched all the shower curtain hangers as all were open or bent. The location is reasonable and the easily accessed from major highways.
April 10, 2014
Rated 1 out of 5 by Slobo Pick another hotel
Room was in poor condition. Communication poor. Unresponsive GM. Did not return call
April 15, 2014
Rated 5 out of 5 by Donlindol Staff is top notch
My wife and I came here mainly because it's very close to sharp hospital. The 1st. Night we had an issue in our bathroom. I took it to the manager Carlos, he was very quick to address the issue. We ended up staying here for 3 more nights! All the staff was very helpful. One of the supervisors (Joveanie) sorry if I misspelled his name , was very helpful thru out our stay. Also a special thanks to Michelle our shuttle driver, always ready to take us to the hospital also to the Amtrak station, Yes they even go there! Thanks again to all the staff for making this a Great stay!!
April 8, 2014
Rated 5 out of 5 by Kay7 4 Points
Good weekend and facilities. Unfortunately we were supposed to have WI FI any where in the hotel. We could not get it on my iPad in our room.
April 7, 2014
Rated 4 out of 5 by Gracie92 Nice in-room features & central location
Good experience at this Four Points. Was unexpectedly surprised by an in-room refrigerator which helped greatly while traveling with small kids. I elected the Green Room initiative (cut down on housekeeping services during a 5 night stay) but then when I determined we needed new linens due to sandy kiddos, it was no problem to elect a one-day reversal. They were flexible with us and responded right away when we had maintenance issue with TV - resolving quickly. We felt well cared-for by a responsive staff. We did not get to use pool or hot tub due to cold weather and needed repairs on hot tub, but those facilities along with the free parking made a great case for lodging here. It was so central to every attraction we wanted to see in the downtown, points south, and north county. Nothing more than a half hour away, many things closer than that. I would recommend this to other leisure travelers vacationing with family, though they also seem to be set up for business conferences with golf course, dining services etc.
April 6, 2014
Rated 2 out of 5 by Dude2700 Aint no Heavenly Bed
The hotel is ok, but my biggest complaint is the beds. I stayed here a few weeks ago and forgot about the horrible mattresses. I was lured by the low Starpoints required for a free night. My wife and I had a reservation this week as well, but I cancelled it after three miserable nights of fitful sleep. Also, both of my stays there were problems with the card reader on the outside door. The hallways are in a star pattern requiring a very long walk to another door to get in. Very annoying.
April 1, 2014
Rated 3 out of 5 by doctorroadmap Fits the Bill
This place is good for a quick, brief stay. The beds are comfortable but the rooms are on the small side. The entire facility seems tired.
April 1, 2014
Rated 2 out of 5 by James214 Not recommended
Used starwood points to book room for family (wife and 2 kids) during spring break. We were given the worst room in the hotel next to their "nightclub" which plays music until 1:30 to 2:00 am. After not sleeping much Friday night I was stunned to learn we would not be sleeping much the next night either. When we called the front desk to ask about the music at 10 pm we were offered a different place to sleep -- but it was option of completely moving rooms or staying where we were -- they could not let us just sleep in an empty room....After moving rooms we finally went to bed at 11 pm. Guy working desk was honest enough to say we should not have been given that room or told in advance of the situation. Hotel gave free breakfast for wife and myself for our trouble (not even the kids were included until I complained). Have one more night to endue in this poorly run hotel. Note that hot tub was broken along with 2 of the machines in the exercise room. Please save your points and go someplace else.
March 30, 2014